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Russ Darrow Mitsubishi

Waukesha, WI

4.5
591 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 591 reviews

May 14, 2021

Sales person could have help me a little more with the navigations system in the car Other than that very happy with my purchase very happy when my girl is ready for a car I will be coming back to buy More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Cunningham
May 14, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review Steve. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for allowing us to help you with your vehicle purchase. We look forward to assisting you again in the future so we can earn 5 stars instead of 3.5 ;)

May 07, 2021

Marvin is always super helpful and informative. I was able to schedule an appointment quickly. I’ve been bringing my car to this dealership for a couple of years and have only had good experiences. More

by andrezmr83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
May 10, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for your gracious review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thanks for stopping in and we hope to see you again soon.

March 30, 2021

Our initial contact, Casey, was a silver lining in our experience. He was very personable in our interactions, helpful answering questions, proactive in finding those with answers he didn’t have, and symp More

by colindestache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Sagan, Aaron Henderson, Casey Lindecrantz
Mar 30, 2021 -

Russ Darrow Mitsubishi responded

Thank you for bringing this issue to our attention, Colin Destache. We are sad to hear you did not have the best experience at our dealership. Please call the General Manager Sean at 262-506-3150 so we can discuss these issues and come to a beneficial solution. We hope you give us a chance to earn your business back.

March 25, 2021

Rigo sold my sister her first Mitsubishi and helped me purchase my first vehicle which is also a Mitsubishi! I’m so glad I purchased my first vehicle here, great great service! More

by citlallivaldivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the our Darrow Difference Maker Rigo. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

March 19, 2021

Work well done in time promised. Only concern was they now charge 3% if bill paid by credit card. Should have warned me in advance. More

by Mr. Outlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don, Marvin G Garrison
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! Our customers' opinions are very important to us, and we love hearing suggestions on how to better suit their needs. We appreciate your feedback and will use it to work to rectify this. Sorry you were not properly informed of the credit card fee. Our Darrow Difference Makers are still adjusting to our recent change, We are happy to hear it was a 5 star experience at Russ Darrow Mitsubishi. Thanks Again!!!

March 17, 2021

Very helpful and nice service they help me get into a nicer newer car that I love thank you so much for the new car More

by Natemlinar902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sagan, Casey Lindecrantz
Mar 20, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi . Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

March 11, 2021

They got me a nice vehicle that I like and they also gave me a good value for my trade in. I would recommend this company to someone who is in the market for a new vehicle. More

by DouglasJHunt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Dickerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Henderson, Nicholas Cunningham, Casey Lindecrantz
Mar 11, 2021 -

Russ Darrow Mitsubishi responded

Thank you Douglas for sharing your experience at Russ Darrow Mitsubishi. We are pleased to know that we were able to help you with your car purchase. Your recommendation means a lot to us. We look forward to seeing you again.

March 10, 2021

Casey is friendly, presents a good attitude and help me above and beyond with everything. Communication has been great. It’s like talking with a friend. More

by Veronicaguzman57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison, Aaron Henderson, Casey Lindecrantz
Mar 11, 2021 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review, Veronica! We are so happy to hear you had a great experience with Casey and the rest of the Russ Darrow Mitsubishi staff. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

February 13, 2021

As always, RD Mitsubishi, Rigo and Brandon were both absolutely great and went above and beyond for me and my family! I highly recommend this dealership! More

by cagmosley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Sagan
Feb 15, 2021 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review, Capree and Tim ;) ! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi . Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon

February 06, 2021

Very professional, and helpful. They really took care of us after an unfortunate issue that arose of theft from our last vehicle. 2nd time customer and eventually will b 3rd. More

by Nick l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Russ Darrow Mitsubishi responded

Thanks Nick, We are pleased to know that we were able to assist you. Thank you for trusting in us. We look forward to continue to help you in the future.

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