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Russ Darrow Mitsubishi

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
545 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 545 reviews

April 17, 2025

Everyone has been so helpful and amazing! I would definitely recommend to anyone looking to purchase a new vehicle! More

by ashnmarcus7717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

April 13, 2025

Not up front with all the important information,they stretch the truth bye not telling the whole story. More

by GCAPUTO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

April 11, 2025

As always great customer service. Always going above & beyond Always answering my questions & making me feel at ease More

by Ditto
Recommend Dealer
Yes
Employees Worked With
Joakim Holm & Ashley Buckmaster
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Apr 11, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

April 08, 2025

The staff was extremely friendly and helpful. The service time was very efficient and the waiting area was very clean and comfortable. More

by DAWNHAGEMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com

April 07, 2025

The only thing I'm disappointed about is that they wouldn't give me a discount on the rental car when they pushed my repair date back several times. More

by sharitaturner32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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Apr 07, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

April 06, 2025

Customer service was outstanding. Very friendly and repair was accomplished in a timely manner. I will be happy to come back if needed. Thank you. More

by WAHAW1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

March 30, 2025

The crew is very attentive. Answered all questions. Very helpful with setting up the Mitsubishi connect app. Mike went above and beyond with his help and knowledge. More

by IV3PR
Recommend Dealer
Yes
Employees Worked With
Mike Diaz
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Mar 30, 2025 -

Russ Darrow Mitsubishi responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Josh Kiscellus josh.kiscellus@russdarrow.com

March 29, 2025

They are very friendly and helpful. I love the system that has a video to show you what they were doing with your car. The waiting area needs to be updated. But overall it’s a great pla More

by NNNIKKINICHOLS415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

March 28, 2025

Rigo was awesome to work with my brother purchased a vehicle here a while back we came in the process was fast my family and I love our Mitsubishi Outlander SE More

by qann_72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kiscellus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

March 27, 2025

Great experience testing and buying. Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communicati More

by JINX_ME34
Recommend Dealer
No
Employees Worked With
Anthony Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zemanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I will have somebody from service reach out so we can work to resolve this concerning information. Josh Kiscellus josh.kiscellus@russdarrow.com

May 02, 2025 -

JINX_ME34 responded

I took my car in a total of 5 times bc the engine light kept coming on. After taking it to a competent dealership, they told me I had a coolant leak due to a crack in a cylinder! Now, no one will even communicate with me or take responsibility for it. Incompetent, negligent, and fraudulent. I am now having to pursue legal action and have reported this establishment to the Consumer Protection Bureau and the DMV. Worst experience buying anything in my life.

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