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Russ Darrow Mitsubishi

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
536 Reviews
Russ Darrow Mitsubishi in Waukesha, WI is your trusted destination for new Mitsubishi vehicles, quality used cars, and exceptional service. Our dealership offers a wide selection of Mitsubishi models, including the popular Outlander, Eclipse Cross, and Mirage, all backed by our commitment to customer satisfaction and transparent pricing. Whether you're shopping for a new car, securing financing, or needing expert Mitsubishi maintenance and repairs, our dedicated team is here to help. Visit Russ Darrow Mitsubishi today for a stress-free car-buying experience in Waukesha!
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W226S1700 WI-164

Waukesha, WI

53186

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Showing 536 reviews

March 27, 2025

Great experience testing and buying. Check engine light the next day, which was resolved very quickly, thankfully. Now feels like an alignment issue happening and very little communicati More

by JINX_ME34
Recommend Dealer
No
Employees Worked With
Anthony Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zemanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I will have somebody from service reach out so we can work to resolve this concerning information. Josh Kiscellus josh.kiscellus@russdarrow.com

May 02, 2025 -

JINX_ME34 responded

I took my car in a total of 5 times bc the engine light kept coming on. After taking it to a competent dealership, they told me I had a coolant leak due to a crack in a cylinder! Now, no one will even communicate with me or take responsibility for it. Incompetent, negligent, and fraudulent. I am now having to pursue legal action and have reported this establishment to the Consumer Protection Bureau and the DMV. Worst experience buying anything in my life.

March 26, 2025

Very nice and accommodating service staff! So far nothing but good things to say about the service dept. hopefully that continues! More

by WILLIAMJAMESKIDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you, William, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

March 26, 2025

I like the new videos. And my experiences are very good. I am very 'Happy' with the company. More

by tammywoodward21
Recommend Dealer
Yes
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Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Tammy, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

March 25, 2025

Always great customer service. I own 2 mitsubishi cars and will definitely be back when I'm in the market for a new car. More

by CBOYLE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

March 22, 2025

Very good at making a deal. Misleading sales and disingenuous customer service. Just another J.D. byrider More

by FREDDARAKO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joakim Holm
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Mikolajczyk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Henderson
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Mar 28, 2025 -

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Fred, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

March 22, 2025

Got all the work in 1 day. Nice staff. My car was returned to me clean. More

by BUBBLES.82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Josh Kiscellus josh.kiscellus@russdarrow.com

March 22, 2025

I had a great experience while shopping for a car! Everyone who helped me out was great! Thanks Nick. More

by O.REEFZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

March 13, 2025

Very professional understanding and very helpful Honestly concerned patient good willing Hard working, responsible, respectful attentive knowledgeable More

by SANDRAANDERSON341
Recommend Dealer
Yes
Employees Worked With
Josh Revels and Matthew
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Mar 14, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, Sandra, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

March 13, 2025

Mike and the sales manager Anthony were excellent They treated us with the utmost respect and did exactly what they said. Most car salesmen suck More

by JGPES60
Recommend Dealer
Yes
Employees Worked With
Mike Zemmanovic
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Mar 14, 2025 -

Russ Darrow Mitsubishi responded

It's fantastic to hear that Mike and Anthony provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

March 13, 2025

I have used Russ Darrow for purchase and service for many years. They always communicate well. More

by peter.krueger25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Peter, and we are thrilled that you found your experience with us here at Russ Darrow Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com

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