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Russ Darrow Toyota of West Bend
West Bend, WI
1,355 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,355 reviews
September 16, 2026
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue. had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue. More
by deborah.foster1112
Verified Customer
September 15, 2026
It was fine. Car was in for new tires. Would've been nice, however, to let us know of proposed $3,000 - $4,000 fix of struts and other minor issues before new tir Car was in for new tires. Would've been nice, however, to let us know of proposed $3,000 - $4,000 fix of struts and other minor issues before new tires were being mounted on a 130,000 mi. car so we could've considered the whole bill and decided whether or not to look for a replacement car before going through with a $1,100 tire replacement. It'll be ok, though, since we now have new, safe tires for the winter. It's just that we might've thought about spending all that money on a newer car instead of sinking it into an aging one. More
by sankaty95
Employees Worked With
Nick and Abby
August 29, 2026
Repair was done quickly and at the stated price. Waiting room is comfortable and clean. Waiting room is comfortable and clean. More
by rwak1000
August 26, 2026
After 5 days of communication I drove 1. 25 hours to test drive a car I got there to be told the car was sold the day before the sales person knew because he texted me a video of a new car th 25 hours to test drive a car I got there to be told the car was sold the day before the sales person knew because he texted me a video of a new car that morning but failed to tell me mine was sold he was unapologetic I contacted his manager and he was unapologetic I reached out to the owner Mitch Darrow who was in agreement with me that the service was unacceptable this bait and switch technique and said he would find a car for me and did not NEVER TRUST A BAIT AND SWITCH DEALERSHIP FRIENDS DONT LET FRIENDS SHOP DARROW More
by BAUMANN.KURT
Employees Worked With
Aaron sales person, Mitch Darrow owner
