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Russ Darrow Toyota of West Bend
West Bend, WI
1,349 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,349 reviews
August 26, 2026
After 5 days of communication I drove 1. 25 hours to test drive a car I got there to be told the car was sold the day before the sales person knew because he texted me a video of a new car th 25 hours to test drive a car I got there to be told the car was sold the day before the sales person knew because he texted me a video of a new car that morning but failed to tell me mine was sold he was unapologetic I contacted his manager and he was unapologetic I reached out to the owner Mitch Darrow who was in agreement with me that the service was unacceptable this bait and switch technique and said he would find a car for me and did not NEVER TRUST A BAIT AND SWITCH DEALERSHIP FRIENDS DONT LET FRIENDS SHOP DARROW More
by BAUMANN.KURT
Employees Worked With
Aaron sales person, Mitch Darrow owner
Verified CustomerAugust 17, 2026
Very poor customer service got my car back after 2 months with 5 miles until empty when I dropped it with a full tank. Tire sensor out and they didn't even know. Had to leave it an extra day. Trunk still has with 5 miles until empty when I dropped it with a full tank. Tire sensor out and they didn't even know. Had to leave it an extra day. Trunk still has issues that were said to be fixed but I will not be back I will take it to somewhere else. More
by Ashley
Employees Worked With
Rob Martin
August 16, 2026
I was 10 minutes late, he was super nice & went through what the appointment was for - I asked if I could also get wiper blades. He said no problem & gave me the cost breakdown of everything. The gentleman what the appointment was for - I asked if I could also get wiper blades. He said no problem & gave me the cost breakdown of everything. The gentleman who was going to be doing the recall was there & explained the process and how long it would take. Everything was done a half hour earlier & was perfect. The only better would have been if they vacumned out my car - lol More
by charlene.link22
August 01, 2026
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out. More
by ericnbr1
July 30, 2026
Brought car in for a simple oil change. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Had to pay $68 to have the mess cleaned up. More
by Bjearn2
Employees Worked With
didn't get names
July 29, 2026
Informative and easy to deal with Everything was explained and all questions were answered to my satisfaction explained and all questions were answered to my satisfaction More
by Gsabel777
