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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,272 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,272 reviews

May 14, 2026

Quick and easy. From making the appointment until completion. Very satisfied with this dealership Thank you More

by rinewlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Russ Darrow Toyota of West Bend responded

Service advisor Seth A is pleased your service visit was seamless from scheduling to completion. We’re glad your Mazda was serviced efficiently and smoothly. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 14, 2026

Expensive incompetent Miss quote Still couldn't do the job yet I paid the same amount More

by Bigtymerdet6
Recommend Dealer
No
Employees Worked With
Spent half a grand on 2 useless keys and 2 key fobs....it was your entire operation
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May 17, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2026

Very friendly associate, service was thorough and honest, I knew what to expect when my repairs were complete. Service appointment was easy to schedule! Happy with my visit! More

by CATHYGHAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2026 -

Russ Darrow Toyota of West Bend responded

It’s great to hear Jeremiah provided friendly and thorough service for your Toyota Corolla. We’re glad the easy scheduling and clear updates kept you informed throughout the process. Thank you for choosing us for your service needs! Mitchell Darrow mitchell.darrow@russdarrow.com

May 13, 2026

Amazing customer service while welcoming and knowledgeable. I would highly recommend them for someone shopping vehicles. More

by rjohnson60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience. We’re glad our team made your Toyota Tundra purchase both welcoming and informative. We appreciate you recommending us to others and hope you enjoy every mile in your new truck. Mitchell Darrow mitchell.darrow@russdarrow.com

May 12, 2026

The dealership has a great floor plan easy for customers to find a various departments that they need. The customer lounge is very comfortable and is always very clean. Actually the whole facility is very c More

by gnoeske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Inman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted to know you found our facility clean and that our layout makes it easy to locate different departments. It’s great to hear the customer lounge offered a comfortable space and that team members were readily available. Thank you for trusting us with your Toyota Tacoma service. Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2026

Excellent communication. Great at seeing that my high mileage Highlander gets checked thoroughly every time I bring it in for an oil change. I drive 240 miles every day for w More

by cacic@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech who worked on my vehicle
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May 11, 2026 -

Russ Darrow Toyota of West Bend responded

It’s great to hear our team’s thorough checks keep your Toyota Highlander running smoothly. We’re glad our communication gives you confidence on those long 240-mile days. Jeremiah and the service crew look forward to helping maintain your vehicle’s dependability. Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2026

Sold used car with issues. Dealer slow to respond to correct the situation. Glad I got warranty More

by JGARDETTO78
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Drake
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May 15, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

May 10, 2026

Everything went smooth Buying process was painless Have to bring car back to get gps, Bluetooth setup More

by LBOTS2
Recommend Dealer
Yes
Employees Worked With
Ashton Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashton Anderson
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May 11, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for mentioning how smoothly your Toyota Highlander purchase went. We’re glad the process was painless and Ashton looks forward to assisting with your GPS and Bluetooth setup when you return. Mitchell Darrow mitchell.darrow@russdarrow.com

May 09, 2026

Good set up a bit of a long, wait and good explanation and payment. Please touch on the video assessment of the vehicle. More

by Jbw0
Recommend Dealer
Yes
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May 11, 2026 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 11, 2026 -

Russ Darrow Toyota of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2026

Friendly people to remind me of appointments and thourgh with details thank you christopher.adams More

by THEORIGINALCHRISTOPHERADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klinton Stoffel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026 -

Russ Darrow Toyota of West Bend responded

We’re grateful you found our reminders helpful and appreciated our detailed service on your Toyota RAV4. Matthew and our service team enjoyed supporting your appointment needs. We’re here for any future visits. Mitchell Darrow mitchell.darrow@russdarrow.com

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