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Russ Darrow Toyota of West Bend
West Bend, WI
1,354 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,354 reviews
August 16, 2026
I was 10 minutes late, he was super nice & went through what the appointment was for - I asked if I could also get wiper blades. He said no problem & gave me the cost breakdown of everything. The gentleman what the appointment was for - I asked if I could also get wiper blades. He said no problem & gave me the cost breakdown of everything. The gentleman who was going to be doing the recall was there & explained the process and how long it would take. Everything was done a half hour earlier & was perfect. The only better would have been if they vacumned out my car - lol More
by charlene.link22
Verified Customer
August 01, 2026
I enjoyed working with Clinton and Cole. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out. Very straightforward. What they gave me for my current vehicle and the price that I paid for the new one was clearly spelled out. More
by ericnbr1
July 30, 2026
Brought car in for a simple oil change. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Told me I needed a $4000. repair. Took it somewhere else to confirm. Told me it was a messy oil change and that the rear main seal was not leaking. Had to pay $68 to have the mess cleaned up. More
by Bjearn2
Employees Worked With
didn't get names
July 29, 2026
Informative and easy to deal with Everything was explained and all questions were answered to my satisfaction explained and all questions were answered to my satisfaction More
by Gsabel777
July 28, 2026
I brought in my car with a problem, Seth then went with me for a test drive to diagnose the sound we were hearing. Then set up with a mechanic to fix said problem. Everything went smoothly. me for a test drive to diagnose the sound we were hearing. Then set up with a mechanic to fix said problem. Everything went smoothly. More
by dhwellner
Employees Worked With
Seth
July 27, 2026
Always friendly and helpful, clean area and courteous staff made a good experience. Thank you staff made a good experience. Thank you More
by raparodo
Employees Worked With
July 22, 2026
Always a great experience! Service at Toyota Russ Darrow West Bend has always been exceptional! I trust their expertise and have appreciated their attention to detail. Service at Toyota Russ Darrow West Bend has always been exceptional! I trust their expertise and have appreciated their attention to detail. More
by Aborowiecki
