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Russ Darrow Toyota of West Bend
West Bend, WI
1,370 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,370 reviews
September 29, 2026
The oil change went really quick while I was watching them do it the service people made it take over an hour which didn't set well with my wife them do it the service people made it take over an hour which didn't set well with my wife More
by BDVORLOB
Verified CustomerEmployees Worked With
September 27, 2026
Klinton is easy to talk to, honest, no pressure, is a great listener, and kind. We came back to him a month later to buy another vehicle without hesitation. great listener, and kind. We came back to him a month later to buy another vehicle without hesitation. More
by cjblattner
Employees Worked With
September 17, 2026
Phone schedule could have worked better. Unable to get recall fixed as discussed. Service center was nice. I appreciate the wifi, drinks, and tables available to work on Unable to get recall fixed as discussed. Service center was nice. I appreciate the wifi, drinks, and tables available to work on More
by Snixon98
September 16, 2026
Been dealing with them for about 13 years or so and only had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue. had 1 incident. Otherwise I have had no issues withe them from sales to service. They listen to me if I should have an issue. More
by deborah.foster1112
September 15, 2026
It was fine. Car was in for new tires. Would've been nice, however, to let us know of proposed $3,000 - $4,000 fix of struts and other minor issues before new tir Car was in for new tires. Would've been nice, however, to let us know of proposed $3,000 - $4,000 fix of struts and other minor issues before new tires were being mounted on a 130,000 mi. car so we could've considered the whole bill and decided whether or not to look for a replacement car before going through with a $1,100 tire replacement. It'll be ok, though, since we now have new, safe tires for the winter. It's just that we might've thought about spending all that money on a newer car instead of sinking it into an aging one. More
by sankaty95
Employees Worked With
Nick and Abby
