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Russ Darrow Toyota of West Bend
West Bend, WI
954 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 954 reviews
August 25, 2020
Mgt at the dealership was outstanding as was Mark Bechler. I am good friends with Dan Shutts and he is a big reason we bought again fro Darrow Bechler. I am good friends with Dan Shutts and he is a big reason we bought again fro Darrow More
by Kelly
August 22, 2020
I was very pleased with the service on my vehicle. I was I was very pleased with the service on my vehicle. I was NOT pleased in that all people were not wearing masks. Made me very uncomfortable! I was very pleased with the service on my vehicle. I was NOT pleased in that all people were not wearing masks. Made me very uncomfortable! More
by cskaalen
Employees Worked With
Coty Becker
August 10, 2020
They listen , service department excellent. Sales guys understand buying new car not always fun. Respectful of my time. Got a great car at a good price. understand buying new car not always fun. Respectful of my time. Got a great car at a good price. More
by Omearak642
Employees Worked With
Other Employees :
Michael Wagner, Danny Shutts, Coty Becker, Daniel Rouse
August 05, 2020
Awesome Toyota west bend service department. All work completed on time. Great price. Will bring my car back for future service Sorry. Forgot name of person who helped me. He did awesome job. completed on time. Great price. Will bring my car back for future service Sorry. Forgot name of person who helped me. He did awesome job. Thank you More
by trek215
Employees Worked With
Daniel Rouse
August 03, 2020
mixed up appointment I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I w I called and scheduled an appointment using the phone number from Google maps. I confirmed the appointment was with Russ Darrow in West Bend. When I went to the appointment, they couldn't find me. I had to come back 5 hours later. The service center said that the Google number wasn't correct. Why is someone answering your phone number as Russ Darrow West Bend and taking the time to confirm appointments for you. Wherever the problem is with the phone number, since you know about it, maybe you should fix it. At least you should have a way to annotate notes in your sytem for when a customer has a complaint. I would have never typed this review if you hadn't texted me asking to write a review. More
by Mannoonesees
Employees Worked With
I don't know, the names
July 24, 2020
Very friendly and knowledgeable about my questions. They finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better finished my work on time. Car wash there is terrible, you would think for such a huge dealer would be much better More
by Hazeldad
Employees Worked With
Daniel Rouse
June 23, 2020
Danny and Heather were very accommodating with our questions and requests. It was great that we could test drive a vehicle to make sure my back would be comfortable since I am very tall. questions and requests. It was great that we could test drive a vehicle to make sure my back would be comfortable since I am very tall. More
by Jsuekert
June 14, 2020
The experience I had at Russ Darrow was excellent. I was able to wander the lot peacefully for a while, then I was approached to see what I needed. Travis then showed me several cars that for my needs, expl able to wander the lot peacefully for a while, then I was approached to see what I needed. Travis then showed me several cars that for my needs, explaining, but not over explaining the best features of each. After not pressuring me he let me decide which to test drive. Being able to have him there if I needed but not being pushy was perfect. More
by thomas_stoll.13
Employees Worked With
