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Russ Darrow Toyota of West Bend
West Bend, WI
934 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 934 reviews
March 25, 2020
3rd vehicle my family has purchased with Cole. Very good at what he does. I have and will recommend him to friends and family. Russ Darrow is lucky to have him as an employee! good at what he does. I have and will recommend him to friends and family. Russ Darrow is lucky to have him as an employee! More
by Rhellesen
Employees Worked With
March 24, 2020
Great experience with Ryan and Heather :) Ryan was a joy to work with; he was understanding, transparent, and low pressure. These qualities were crucial for me in making a decision as a first Ryan was a joy to work with; he was understanding, transparent, and low pressure. These qualities were crucial for me in making a decision as a first time buyer. I felt Ryan was absolutely on my side, and I trusted he was guiding me in a genuine manner. Initially, I wasn't sure about vehicle, but I returned because of him. Danae and Heather were also great to work with. Danae guided me to Heather, who took me on my initial test drive. She was clear, genuine, and time efficient! She gave me all the information I needed and really sparked my interest in the vehicle. Patrick was a manager who we consulted with a few questions. He was very helpful and understanding as well, and I truly enjoyed working with him. Pricing was fair. In terms of choosing a warranty, it felt very pressured. More
by Leah G
Employees Worked With
Other Employees :
Ryan Zurakov, Patrick Moschea, Danae Behnke
March 21, 2020
Cole Lutz was a pleasure to work with from start to finish in trading in my used vehicle and purchasing my new vehicle. The process could not have gone smoother! Very glad I drove from Plymouth to this finish in trading in my used vehicle and purchasing my new vehicle. The process could not have gone smoother! Very glad I drove from Plymouth to this dealership. More
by Pjohnson00
Employees Worked With
March 17, 2020
Personalized service Ryan spent much time finding the right used car for us, with our sought after safety features. For our convenience, he drove one car to us to test dri Ryan spent much time finding the right used car for us, with our sought after safety features. For our convenience, he drove one car to us to test drive, He answered all our questions and gave us as much time as we needed to consider our purchase. He also assured us he will be there for us after the sale, should we need further service or assistance. He wanted to develop an ongoing connection, which we appreciated. We had purchased from this dealership for our previous car and returned to see what was available, choosing to purchase again. We expect we will continue to receive good service. More
by ev
Employees Worked With
Ryan Zurakov
February 28, 2020
They are great people! I got what I wanted the car sold it self but Dan Domask is great salesman. Thank you all again for the great service!!! it self but Dan Domask is great salesman. Thank you all again for the great service!!! More
by thomashaystek
Employees Worked With
Dan Domask, Danae Behnke
February 28, 2020
Great experience Travis did a great job - knowledgeable, friendly, and patient. Justin (finance) also was friendly, easy to talk to, knowledgeable and patient - very g Travis did a great job - knowledgeable, friendly, and patient. Justin (finance) also was friendly, easy to talk to, knowledgeable and patient - very good overall experience More
by tom.saleska
Employees Worked With
February 19, 2020
Jim was very helpful and informative I had met Jim outside of the dealership and he took the time to share some of his very useful knowledge with me. I know from reliable persons that Ji I had met Jim outside of the dealership and he took the time to share some of his very useful knowledge with me. I know from reliable persons that Jim has a very trustworthy reputation. He listened to what I was looking for and provided me with lots of helpful information and great guidance. I was so impressed that when we are ready we will definitely be contacting Jim. More
by Sarah Rodgers
Employees Worked With
Jim Dunker
February 14, 2020
They did a good job of answering questions and processing our purchase of a new vehicle. Everyone we worked with was responsive and courteous. Thanks our purchase of a new vehicle. Everyone we worked with was responsive and courteous. Thanks More
by Bill Wojtanowski
February 12, 2020
Great listener and great at getting any and all questions answered. Would be lucky to be served by him again. Would recommend to anyone who needs a car. answered. Would be lucky to be served by him again. Would recommend to anyone who needs a car. More
by projangle
Employees Worked With
Jim Dunker
February 10, 2020
Bob did a great job of answering my questions and helping me choose the right vehicle for my needs and wants. I have bought six vehicles from West Bend Toyota and many vehicles from other dealers. I like the me choose the right vehicle for my needs and wants. I have bought six vehicles from West Bend Toyota and many vehicles from other dealers. I like the entire team, sales, service, office! I will continue buying vehicles from there. I go only there for service. More
by Rick
Employees Worked With
Other Employees :
Michael Wagner, Danny Shutts, Coty Becker, Patrick Moschea, Robert Burger
