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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
940 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 940 reviews

December 07, 2018

Profesional Travis listened to me and assisted me in purchasing to car I wanted. He did not "SELL" me anything. I may not buy another car but I will recommend him More

by greatgrampa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! what a nice review...thank you so much for the 5 stars and your business!! yes we think Travis if pretty great too!! danny shutts, gm

December 05, 2018

Gteat I have leased from here several times and would recommend it. The building is very clean and the staff is very friendly and helpful. I love my new car More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bechler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

Russ Darrow Toyota of West Bend responded

thanks Elizabeth!! we really appreciate your continued loyalty to our store!! danny shutts, gm

December 02, 2018

Great Experience Travis was able to help me find a new van that met my specifications. The entire experience was smooth and easy. I appreciated the time he took and th More

by J.Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2018

Car buying made easy! Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which on More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

Russ Darrow Toyota of West Bend responded

Karen, thanks so much for the review and your business!! Yes we think Matt is great too!! danny shutts, gm

November 30, 2018

Good experience Friendly service department that provided detailed information and pricing on the services my car needed. So wonderful to pick up a safe to drive and More

by Barton girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miranda Zarling ..... 5 Stars !!, Daniel Rouse
Dec 05, 2018 -

Russ Darrow Toyota of West Bend responded

Thanks so much for the great review and your business!! danny shutts, gm

November 23, 2018

Black Friday Deal Superb service and great deal. Cole went above and beyond and sealed the deal. Justin made the financial process clear and concise. Thank you Cole and More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2018 -

Russ Darrow Toyota of West Bend responded

Thanks Joe!! we really appreciate your business and this great revew!! danny shutts, gm

November 18, 2018

Stress-free experience After hitting a deer and totaling my car, Ralph was very helpful and made my new purchase quick and easy. After spending all day at multiple dealershi More

by daunmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Racette
Nov 20, 2018 -

Russ Darrow Toyota of West Bend responded

Thanks for the great review and your business!! danny shutts, gm

November 16, 2018

personel Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what t More

by Fungma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coty Becker
Nov 20, 2018 -

Russ Darrow Toyota of West Bend responded

wow!! thanks for the great review and the 5 stars!! we really appreciate it and your business!! danny shutts, gm

November 16, 2018

Five star service department! Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner l More

by Eeking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Clemens
Nov 20, 2018 -

Russ Darrow Toyota of West Bend responded

thanks very much for the 5 star review and your comments regarding Jessica...yeah we agree we think she is great as well!! danny shutts, gm

November 14, 2018

Exceptional experience! Great people, great products and service! This is the second vehicle I've purchased and each experience was no-pressure and quite pleasant. I highly More

by Ruhster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Shutts
Nov 14, 2018 -

Russ Darrow Toyota of West Bend responded

Tammy and Tom, thank you very much for this great review and your continued loyalty and business!! you are nice people and it's easy to deal with nice people like you!! You make our job easy to do!! and yes Travis is great too!!! danny shutts, gm and team

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