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Russ Darrow Toyota of West Bend
West Bend, WI
1,019 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,019 reviews
May 06, 2019
Very helpful and friendly I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not fe I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not feel like I got screwed over. More
by Alyssa94
Employees Worked With
Justin and Dan Domask, Patrick Moschea
May 04, 2019
Consistent and Efficient I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than wh I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than what they should be. More
by tranthao
Employees Worked With
Coty Becker, Daniel Rouse
May 01, 2019
Great overall experience My sales representative Mike Wagner was easy to work with, had great knowledge of the Tacoma, and kept me up to date once my order was placed. The fin My sales representative Mike Wagner was easy to work with, had great knowledge of the Tacoma, and kept me up to date once my order was placed. The finance department ran through all documents quickly and fully explained them to me. In and out of there quickly. Thanks for a great experience and I love my new truck! More
by DMB
Employees Worked With
Michael Wagner
April 27, 2019
Great out of state used vehicle purchase! An incredible experience purchasing a used e my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying fro An incredible experience purchasing a used e my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying from out of state, I made several request of multiple photos and also requested him to test drive the vehicle for me, and try out all options as if he was buying it for himself. Travis went above & beyond my expectations (which I've been told by others is pretty high) and provided me with a multitude of photos and all kinds of information. He was very direct, transparent and most of all honest. I certainly expect a older used vehicle to have some imperfections, and I knew I was with the right salesman when he was sending me pictures of any imperfections no matter how small, just so that I would be aware of them. I was working with Travis over the phone for approximately a week while the vehicle was being prepped, some needed repairs made and a complete safety inspection by the dealership. Travis worked it out to secure the vehicle for me while I made my 5-hour drive so that it wouldn't be sold out from me prior to my arrival. It was also a very nice extra bonus that Travis set it up to send me off with a full tank of gas and a complete vehicle service! Can't say enough good, I would strongly recommend Russ Darrow Toyota, and make sure you ask for Travis! More
by Dave33
Employees Worked With
Justin Gersonde, Travis Schubert
April 25, 2019
Exceptional service and incredible value I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowled I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowledge and personal characteristics made this experience truly an enjoyable. I will be servicing my brand new 2019 RAV4 XSE hybrid at Russ Darrow Toyota of West Bend. The staff, Justin, Noah, Patrick and Jesse have all earned my trust and respect!! More
by BrookeBornSells
Employees Worked With
Patrick Moschea, Jesse Blanchard
April 24, 2019
Great sales team My mission was to purchase a new car with all the options that I wanted. The Darrow sales team set me up with the car I was looking for. Great job by My mission was to purchase a new car with all the options that I wanted. The Darrow sales team set me up with the car I was looking for. Great job by the Darrow team ! More
by Ralph 1
April 23, 2019
New Bob Although new, Bob did a great job yesterday making sure I had everything I needed and was comfortable. He did a great job helping me set up my new car Although new, Bob did a great job yesterday making sure I had everything I needed and was comfortable. He did a great job helping me set up my new car features. More
by Db
Employees Worked With
Bob
April 16, 2019
Amazing vehicle and great service This was by far our best experience at a dealership while looking for a mini van. No pressure and not bombarded. All our questions were answered and w This was by far our best experience at a dealership while looking for a mini van. No pressure and not bombarded. All our questions were answered and we were happy with what we got. We love our vehicle! We recommend this dealership and Cody! More
by VanPeople
Employees Worked With
Cody Baertschy
April 15, 2019
Service Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable good coffee More
by Dave
Employees Worked With
Jessica Clemens
April 13, 2019
Quick and easy. Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an a Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an appointment as it gets very busy here on Saturdays. I really enjoyed my experience at Russ Darrow Toyota and I'll be back again. More
by jacob.verhaalen
