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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
972 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 972 reviews

September 13, 2018

Low pressure Working with Cole at Russ Darrow was a great experience. Very low pressure approach. Appreciated the space they left us as we walked thru the lot. Wor More

by Tony2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Russ Darrow Toyota of West Bend responded

Tony Thanks very much for this great review!! wondering what more we could have done to earn a 5 star?? danny shutts, gm

September 12, 2018

Just friendly, great service all around I bought my car here in March and just took it in for its first oil change. Everyone was super friendly and treated me well and they even washed it wh More

by Angella Mueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Sep 12, 2018 -

Russ Darrow Toyota of West Bend responded

Wow!! thanks for the review and your business!! we really appreciate it!! danny shutts, gm

September 12, 2018

Helpful Very knowledgeable with what they are selling. Very respectable and very straight forward. Travis worked with us and was very helpful. We had a bad ex More

by Mantzpeps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin from finacing
Sep 12, 2018 -

Russ Darrow Toyota of West Bend responded

Mr.and Mrs. Mantz, we really appreciate your great review and kind words!! We think Justin and Travis are pretty awesome as well!!! danny shutts, gm

September 12, 2018

Maint on car Nice friendly employees. Love dealing with Dan R. Can always get in for an appointment at a time that works for me. Dan R goes out of his way to be su More

by Gray3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rouse
Sep 12, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you very much for the kind words and this great review!! yeah we think Dan Rouse is pretty cool too!! danny shutts, gm

August 24, 2018

Went above and beyond to assist me I was so pleased with my experience tonight. Everyone was so helpful and friendly. Travis was very professional and honest. The staff went above and b More

by Ann Bohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Russ Darrow Toyota of West Bend responded

Ann, it was a pleasure meeting and working with you! We really appreciate your business and this great review!! danny shutts, gm

August 23, 2018

Good experience Interactions were pleasant and efficient. Salesman was well informed and answered all questions thoroughly. There was no pressure to purchase. Opti More

by Jmempey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2018 -

Russ Darrow Toyota of West Bend responded

Wow! what a great review! We really appreciate this and your business!! And we like Mitch too!! Danny Shutts, GM

August 13, 2018

2011 Camaro convertible Cole treated my son, wife and me very well. He was honest and resourceful seeking answers when he didn’t know them himself. Justin worked the financia More

by Art
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2018 -

Russ Darrow Toyota of West Bend responded

Art, thank you for this review and your business!! very much appreciated by all here at Russ Darrow Toyota!! danny shutts, gm

August 12, 2018

Excellence Jessie, Patrick & Matt made buying the car fun & enjoyable. Not pushy, just great guys to work with. Genuine people. Keep up the work. Thanks M More

by Michael Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse, Patrick & Matt, Patrick Moschea, Jesse Blanchard
Aug 15, 2018 -

Russ Darrow Toyota of West Bend responded

Michael, we really appreciate your business and this great review of our guys!! thanks, danny shutts, gm

August 11, 2018

Friendly and very accommodating. No pressure, very friendly, responsive and treated me with respect. My salesman was open and honest and provided excellent customer service to me and More

by Average Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Schubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2018 -

Russ Darrow Toyota of West Bend responded

thank you very much for this great review and your business!! danny shutts, gm

August 03, 2018

Great Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus More

by Jodith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Shutts, Coty Becker
Aug 04, 2018 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind review and business!! danny shutts, gm

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