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Russ Darrow Toyota of West Bend
West Bend, WI
989 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 990 reviews
December 15, 2017
Excellent service and courtesy ride. The truck was done when they said it was and the courtesy drivers were right on time even in the snow fall. The truck was done when they said it was and the courtesy drivers were right on time even in the snow fall. More
by Tundra
Employees Worked With
Don and Dick the drivers, Daniel Rouse
December 12, 2017
Very helpful! Everyone was very helpful and quick to respond to my questions. Communication was open and very informative! I appreciated their guidance and assistan Everyone was very helpful and quick to respond to my questions. Communication was open and very informative! I appreciated their guidance and assistance through the process! More
by murphylr2
Employees Worked With
Justin, Ralph Racette
December 11, 2017
Service and sales Mother in law needed a car and found one she liked. I drive a Toyota with recall service needed, so I started that process while waiting for her. Ever Mother in law needed a car and found one she liked. I drive a Toyota with recall service needed, so I started that process while waiting for her. Everything was handled great and professional. I will start here when looking to upgrade. More
by Joodsdad
December 10, 2017
Buying a new car Had all my wants and needs fulfilled on the 6th. Had great friendly service, with equal treatment. When I bought my car I felt like I was being treate Had all my wants and needs fulfilled on the 6th. Had great friendly service, with equal treatment. When I bought my car I felt like I was being treated as a human being unlike the other dealers where they only saw me as a customer. Would highly recommend to anyone! Heather and Megan did a great job with making my wants and needs fulfilled and then some! Thank you again ladies More
by Daemon R.
Employees Worked With
December 05, 2017
Great budget car buying experience! We were looking for a fast affordable “college kid” car for my son. Travis made the experience smooth and painless. Didn’t try to sell us somethin We were looking for a fast affordable “college kid” car for my son. Travis made the experience smooth and painless. Didn’t try to sell us something outside of budget. Great experience! More
by “College Fleet Guy”
December 04, 2017
Tire rotation Smooth and hassle free, I got in there and they walked me to the waiting room. Did what they said and it was all covered by our service plan Smooth and hassle free, I got in there and they walked me to the waiting room. Did what they said and it was all covered by our service plan More
by Kelly
Employees Worked With
Daniel Rouse
December 03, 2017
2018 Toyota Highlander Ralph Save the spent an exceptional amount of time providing instruction on the 2018 Toyota Highlander that I ultimately purchaser. He made you feel c Ralph Save the spent an exceptional amount of time providing instruction on the 2018 Toyota Highlander that I ultimately purchaser. He made you feel comfortable and was not pushy. Very educated on the product. More
by Jrl
Employees Worked With
Ralph Racette
December 01, 2017
Easiest Car Buying Experience Easy to work with. Fast service. Friendly and knowledgeable staff. Travis was a pleasure to work with. I will come here again for any car buying needs Easy to work with. Fast service. Friendly and knowledgeable staff. Travis was a pleasure to work with. I will come here again for any car buying needs. I've been to other dealers, but never got as great of experience as I had at Russ Darrow Toyota More
by Blizzardmaster
Employees Worked With
November 29, 2017
Great service Went to the dealership with a friend who raved about hergreat car-buying experience. I am very impressed with the entire team....everyone was very fri Went to the dealership with a friend who raved about hergreat car-buying experience. I am very impressed with the entire team....everyone was very friendly and helpful. Danny and Travis were extremely helpful and knowledgeable and provided a wonderful pressure-free purchasing experience. More
by Mg
November 28, 2017
Fantastic GM at Russ Darrow Toyota in West Bend I wasn't satisfied with help from our sales person or the sales manager but the GM was fantastic and took care of everything I needed. I wasn't satisfied with help from our sales person or the sales manager but the GM was fantastic and took care of everything I needed. More
by Janice0531
