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Russ Darrow Toyota of West Bend
West Bend, WI
945 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 945 reviews
October 14, 2017
Fast easy Matt and crew made car shopping easy and without hassle. Will return for service. Will recommend dealer to friends. Wish there was less than a 25 word Matt and crew made car shopping easy and without hassle. Will return for service. Will recommend dealer to friends. Wish there was less than a 25 word minimum. More
by Chris12345
October 08, 2017
2018 Toyota Camry Michael Wagner was an excellent sales person! He made buying a new car an enjoyable experience! He was very knowledgeable & thorough in all of the inf Michael Wagner was an excellent sales person! He made buying a new car an enjoyable experience! He was very knowledgeable & thorough in all of the information for all of the cars we looked at. I will recommend Mike Wagner to all of my friends! More
by Dawn
Employees Worked With
Michael Wagner
October 05, 2017
Travis did an EXCELLENT job. Travis was patient, understanding, and extremely knowledgeable. I never once felt pressured! In addition, I was encouraged to stop in anytime for he Travis was patient, understanding, and extremely knowledgeable. I never once felt pressured! In addition, I was encouraged to stop in anytime for help and I feel comfortable in doing so. This was probably the most pleasurable car purchase I have ever had. I highly recommend Travis as an A+ salesman. Do you believe in Christmas bonuses for jobs well done? If so, Travis deserves and large one. A SUPER SATISFIED SENIOR CUSTOMER More
by cmartin
Employees Worked With
September 27, 2017
Above average experience Jacob in sales is great!!! Made my feel really comfortable!! Great test drive through the back roads south of dealership.. explained all features and Jacob in sales is great!!! Made my feel really comfortable!! Great test drive through the back roads south of dealership.. explained all features and very knowledgable.. Not pushy at all unlike Bergstrom in Oshkosh where I live!! Worth the drive!!! Guy in finance (dont remember his name) could be a lot less pushy and accept No as a answer. Would highly recommend this dealership as Jacob even has followed up with me several times to see how everything is going. You can tell he cares!!! Wasnt even planning on buying that day but Jacob reallly went to bat for me!!! He made sure everything was right!! Thanks again for my new 2017 Electric Blue Storm Corolla IM!!! More
by Homedepotteam
Employees Worked With
Jacob Verhaalen
September 26, 2017
Jacob was great! Even though I purchased a Kia... my experience withHacob was great! He was pleasant, kind, helpful and respectful! I would send anyone his way... if Even though I purchased a Kia... my experience withHacob was great! He was pleasant, kind, helpful and respectful! I would send anyone his way... if they were looking for a Toyota!!! More
by Hidlou
Employees Worked With
Jacob Verhaalen
September 24, 2017
Excellent customer service Matt was awesome! Great, friendly salesman and down to earth. I did feel slightly uncomfortable when John, finance guy, came out on the sales floor di Matt was awesome! Great, friendly salesman and down to earth. I did feel slightly uncomfortable when John, finance guy, came out on the sales floor discussing personal stuff in the open, but other than that the whole experience was awesome. More
by Adam N.
Employees Worked With
September 24, 2017
Great shopping experience Felt heard and respected. Did not feel pressured to make a decision. Travis was down to earth and seemed to understand what we were looking for. Felt heard and respected. Did not feel pressured to make a decision. Travis was down to earth and seemed to understand what we were looking for. More
by Camry2018
Employees Worked With
September 23, 2017
AMAZING SERVICE! I am a first time buyer, fresh out of college and was unsure of how the whole process of buying a car went. Heather Gagliano was the most friendly, pe I am a first time buyer, fresh out of college and was unsure of how the whole process of buying a car went. Heather Gagliano was the most friendly, personable, authentic, and kind salesperson I have ever encountered. You hear horror stories about car dealership sales people and I was worried about getting taken advantage of as I was a first time car buyer but it felt as though Heather treated me like family and did everything she could to work with my price range. I would highly recommended Russ Darrow Toyota of West Bend and Heather to help you find your next car. More
by tmwilkens92
Employees Worked With
September 22, 2017
After Purchase Service Scale of 1-10. Ten (10) being the best! Ease of making an appointment: 10 Friendliness of Staff: 10 Time it'd take to complete services: 10 Ov Scale of 1-10. Ten (10) being the best! Ease of making an appointment: 10 Friendliness of Staff: 10 Time it'd take to complete services: 10 Overall knowledge of entire staff: 10 Courteousness of Staff: 10 Recently purchased a used CX-5. Jacob and Seth were great! They were able to answer my questions. If they didn't know the answer, they got it for me! Thorough and courteous. Pleasant and knowledgeable. Overall, very pleasant experience both during the sale and first service appointment. More
by Debbers
Employees Worked With
Seth in Sales. Jim in financing/sales., Jacob Verhaalen
September 19, 2017
Vehicle Purchase Friendly, Great and Very Helpful Staff! The ease of doing business was very present. The deal that was presented was even better than initially disc Friendly, Great and Very Helpful Staff! The ease of doing business was very present. The deal that was presented was even better than initially discussed. Thank You So Much! More
by Kimberly, Oak Creek
Employees Worked With
