Russ Darrow Toyota of West Bend

Above average experience Jacob in sales is great!!! Made my feel really comfortable!! Great test drive through the back roads south of dealership.. explained all features and Jacob in sales is great!!! Made my feel really comfortable!! Great test drive through the back roads south of dealership.. explained all features and very knowledgable.. Not pushy at all unlike Bergstrom in Oshkosh where I live!! Worth the drive!!! Guy in finance (dont remember his name) could be a lot less pushy and accept No as a answer. Would highly recommend this dealership as Jacob even has followed up with me several times to see how everything is going. You can tell he cares!!! Wasnt even planning on buying that day but Jacob reallly went to bat for me!!! He made sure everything was right!! Thanks again for my new 2017 Electric Blue Storm Corolla IM!!! More

Great shopping experience Felt heard and respected. Did not feel pressured to make a decision. Travis was down to earth and seemed to understand what we were looking for. Felt heard and respected. Did not feel pressured to make a decision. Travis was down to earth and seemed to understand what we were looking for. More

Excellent customer service Matt was awesome! Great, friendly salesman and down to earth. I did feel slightly uncomfortable when John, finance guy, came out on the sales floor di Matt was awesome! Great, friendly salesman and down to earth. I did feel slightly uncomfortable when John, finance guy, came out on the sales floor discussing personal stuff in the open, but other than that the whole experience was awesome. More

After Purchase Service Scale of 1-10. Ten (10) being the best! Ease of making an appointment: 10 Friendliness of Staff: 10 Time it'd take to complete services: 10 Ov Scale of 1-10. Ten (10) being the best! Ease of making an appointment: 10 Friendliness of Staff: 10 Time it'd take to complete services: 10 Overall knowledge of entire staff: 10 Courteousness of Staff: 10 Recently purchased a used CX-5. Jacob and Seth were great! They were able to answer my questions. If they didn't know the answer, they got it for me! Thorough and courteous. Pleasant and knowledgeable. Overall, very pleasant experience both during the sale and first service appointment. More

Great service, love my car I have had my car for over a year now and I absolutely love it. They helped me from the right car in my price range. I always take my car in for servi I have had my car for over a year now and I absolutely love it. They helped me from the right car in my price range. I always take my car in for service. They have the best prices and always send coupons via email. I highly recommend Russ Darrow. More

A Wonderful Suprise I got home from work and my wife told me we needed to take a drive to West Bend. Apparently she'd been working out a deal on a 2017 4Runnner TRD Off R I got home from work and my wife told me we needed to take a drive to West Bend. Apparently she'd been working out a deal on a 2017 4Runnner TRD Off Road. For over a year I'd been researching and eyeing them up, but never quite managed to pull the trigger. We arrived at the dealership at 7:00pm and were greeted by Jacob, our salesman. He had the truck we were going to look at all set to go. After a decent test drive, and a test drive in a few other models, we were impressed with the 4Runner. We went in to the building to talk details, and in the background they had "Fearless" from Pink Floyd's 1971 Meddle album playing. When was the last time you ever heard that song playing in the wild? There's a line in the song about "climbing that hill" which I like to interpret as going 4-wheelin'. The one thing that I was worried about was what they'd give me for my trade. I knew what I wanted and what they'd probably offer. It was a suprise when they came back with an offer that was $1,500 more than I expected. That sold us on the deal, particularly with the price they were offering on the 4Runner! I assumed they want us to come back another day to take care of paperwork, but everyone involved in the transaction stuck around until well after 10:00pm to get things done. Jacob has followed up several times and I could't be happier with my new truck and the buying experience. More

Heat people great price We went in just to look at vehicles, but with the deals they had and the great people they had working! It was a done deal We went in just to look at vehicles, but with the deals they had and the great people they had working! It was a done deal More