Russell Barnett Ford

1995 Lincoln town car service I took my car for an estimate to fix the alarm that chimes when you open the door. It is supposed to chime if you leave the key in the ignition but mi I took my car for an estimate to fix the alarm that chimes when you open the door. It is supposed to chime if you leave the key in the ignition but mine was chiming with key in or out. This is a minor irritation but thought I would get it fixed. They kept the car about an hour then told me that the repair would be $900+ to replace the clock spring and HVac control. The estimate cost $103. They told me the big cost was for parts. I decided to try the repair myself and found a clock spring fo $100. It did not fix the problem!!! Obviously they do not know what they are doing!! I have previously been pleased there but will never go there again. More

Great Customer Service Al Stidham made the experience buying my first new car absolutely WONDERFUL. He was very friendly, nice, and helpful. He made sure I got exactly what Al Stidham made the experience buying my first new car absolutely WONDERFUL. He was very friendly, nice, and helpful. He made sure I got exactly what I was looking for. I will defiantly becoming back here for my next car. Thank you so much Russell Barnett Ford and especially Al Stidham. More

Awesome Dealership This is my family's third auto purchase from Russell Barnett Ford, and we couldn't be happier. The staff at the dealership are friendly, honest, and This is my family's third auto purchase from Russell Barnett Ford, and we couldn't be happier. The staff at the dealership are friendly, honest, and great to work with. They aren't pushy and are very helpful in making sure you are taken care of fully. We always feel like we are getting a great deal and a great vehicle. We love working with Oskar! He's the best! More

Needs more incentives I had already decided to buy a ford truck prior to visiting your dealership. I was only given a 2000 dollar discount, which is fine if there were more I had already decided to buy a ford truck prior to visiting your dealership. I was only given a 2000 dollar discount, which is fine if there were more incentives. I was only offered 1st oil change free and every fourth. I understand that this can't be offered to everyone, but when someone pays 52,000 dollars for a truck, there should be more incentives. Furthermore, the truck was currently being driven by one of the salesperson, which placed over 300 miles on the vehicle, test driving a new truck and seeing someone's belongings in it was a turn off. In addition, I had not realized that my company offers discounts when buying a ford, I lost several thousand dollars, I feel that your sales people should ask or know some of this. In all honesty, I like the truck, but, if I could rewind, I probably would not buy it. More

Great Dealership This is the second new vehicle I have purchased here, Oskar Quintanilla was the person I dealt with. Great service and people. Rita in finance great This is the second new vehicle I have purchased here, Oskar Quintanilla was the person I dealt with. Great service and people. Rita in finance great to work with, will purchase next vehicle here. More

GREAT PLACE ASK FOR OSCAR HE A GREAT GUY GREAT PLACE WORK GREAT WITH YOU UNDERSTANDS YOUR NEEDS THEY NOT PUSHY LIKE MOST PLACES WHEN YOU DRIVE UP THE GIVE YOU ROOM TOO LOOK INSTEAD HOOVERING GREAT PLACE WORK GREAT WITH YOU UNDERSTANDS YOUR NEEDS THEY NOT PUSHY LIKE MOST PLACES WHEN YOU DRIVE UP THE GIVE YOU ROOM TOO LOOK INSTEAD HOOVERING OVER YOU More

Great place to buy a car Al Stidham was very helpful and provided me with a great car at a fair price. All the people working there were really nice and there were no issues w Al Stidham was very helpful and provided me with a great car at a fair price. All the people working there were really nice and there were no issues with the purchase. More

Tell them anything to get a sale I bought a new F-150 from David. There was a paint flaw that they didn't have TIME to repair. Since I live 3 hours away, he said I could take it to an I bought a new F-150 from David. There was a paint flaw that they didn't have TIME to repair. Since I live 3 hours away, he said I could take it to any Ford dealer for adjustment. When I took It to a dealer in Knoxville, David and his manager were conveniently unavailable for authorization. So now I will have to drive 3 hours to have a face-to-face meeting with the powers that be. This could have been taken care of in advance, but I guess the bottom line comes first. More

Great experience After a bad experience or 3 with the Chevy dealership I decided to try ford, I fell in love with a new mustang traded my truck in seconds and haven't After a bad experience or 3 with the Chevy dealership I decided to try ford, I fell in love with a new mustang traded my truck in seconds and haven't looked back, David was the best dealer I've dealt with very knowledgeable and understanding, Anthony helped out a lot and Rita (i think) in finance was a breeze and wonderful to talk too, my money will come here from now on and if I ever but another vehicle I plan on it being through David Thayer! More

David Thayer was excellent to work with. David Thayer is a wonderful salesperson. We drove over three hours to look at a used vehicle, and when we arrived, the dealership ha been closed for f David Thayer is a wonderful salesperson. We drove over three hours to look at a used vehicle, and when we arrived, the dealership ha been closed for five minutes. We decided to try to find the vehicle on the lot, and as we went around the building there was David and another associate having a conversation before leaving for the evening, David asked if he could help us and (on his own time) asked if he could help us. The vehicle in question had just been sold, but he told us that with all of the rebates offered by Ford, we could almost purchase a new truck for what we intended to spend on a used one. He answered all our questions, let us take a test drive and figured our financing. This was three hours after closing. We bought it! We love it! Good job Dave! More