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Russell & Smith Ford
Houston, TX
659 Reviews
Russell & Smith Ford is ranked as one of the best family-owned and operated Houston Ford Dealers. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. We have an unbeatable record of great service and great prices.
Russell & Smith Ford is an independent and family-owned Ford Dealership and an accredited A+ member of the Texas Better Business Bureau. We are proud of our recent recognition as Ward's Auto Dealer Business 2012 Mega Dealer 100. Our great team here at Russell & Smith Ford is dedicated to each and every one of our customers overall experience. We will continue to serve our customers with the information, attention, and quality of service that they deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 659 reviews
May 13, 2024
I negotiated for car and flew to Houston to purchase. I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “ I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “We didn’t notice it.” Manger assured me it was only about a $500 fix . He gave me $650 credit— however the two estimates I received were over $2000. These people are not honest. I was stuck in Houston and had little choice. NEVER AGAIN will I buy a car over the internet. I was misled and then lied to by both manager and sales person. SAD More
by Didesm7
Helpful May 11, 2024
Contacted Dealer to order a new 2024 Super Duty in January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. Sales and Management Staff were outstanding! Sales Management Team went out of their way to make sure the whole process was effortless for me. I would highly recommend this dealership to anyone who is looking for a great deal and an enjoyable experience. These guys are the BEST!!!!! More
by rdcoleman
March 20, 2024
Advertised a Price on a Explorer with the Vin Number and stock number, along with pictures of the car...Went to purchase it, was told it was $53K, not $44K, they could not sell it for what they advertised i stock number, along with pictures of the car...Went to purchase it, was told it was $53K, not $44K, they could not sell it for what they advertised it for... Poor Customer Service and Communication, will not return phone calls. General Manager Mike Romero wouldn't even respond to an email... Filed a complaint with TDMV. Go to Doggett Ford, they know how to treat a customer!!! More
by colleenllott
January 17, 2024
I purchased a used 2013 Ford F150 pickup from them in December of 23. Approximately one week after the purchase, the check engine light came on. Once I was able to get the vehicle to R&S service, they to December of 23. Approximately one week after the purchase, the check engine light came on. Once I was able to get the vehicle to R&S service, they told me the vehicle required $1700.00 in repair work including a new catalytic converter, AC belts and pulleys. I was informed that the work is not covered under the 3 month/3000 mile used vehicle "warranty" and that I would be liable for the entire amount. We had driven the vehicle less than 300 miles before it had to be returned for service. It's suspicious to me that the CC and other parts would fail so quickly after a supposed multi point inspection and frankly I expected more considering the truck is the same make as noted on the sign on the front of the building. I asked that the dealership help me with the costs of the repairs, possibly even covering the cost only or splitting the difference with me. I basically received no response even after repeated calls to service, service management, and sales management. I did speak to one sales manager who was not helpful in any way other than to refer me to the GM. A formal letter to the email address of the dealership general manager, Michael Romero, also disappointingly went unanswered. Due to this I felt compelled to collect the vehicle and have the work done elsewhere. I am not interested in giving more of my money to an outfit that handles their business irresponsibly. Upon collection we were informed that we would need to pay $215.00 for a 1/2 day of "diagnostic work" completed. I paid the bill and left extremely frustrated. We moved the vehicle to a reputable and recommended mechanic who took a look and checked the engine light error against his own diagnostic device. His findings, which took less than 5 minutes, did not align with what I was told by Russell and Smith. The total cost to repair the vehicle was considerably lower and done by a respected mechanic. Do your research, save your money, and work with considerate, trustworthy people. R&S do not care about your vehicle or your concerns once you leave the building after purchase. More
by TruthTalker
Employees Worked With
Tabatha, Lester, Michael Romero
January 15, 2024
I saw a Bronco online and after providing my info, this store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new management team at this store is doing an AWESOME job and it really shows! love my bronco!!! More
by Erickdubois82
Employees Worked With
Oscar
October 04, 2023
Consumers beware: DO NOT get aftermarket spray-in bed liner on your new Ford pickup. The dealer voided the warranty on my power tailgate when it failed - TWO YEARS after bed liner installation. It was wo liner on your new Ford pickup. The dealer voided the warranty on my power tailgate when it failed - TWO YEARS after bed liner installation. It was working nicely for two years. The management at Russell & Smith Ford, Houston was disingenuous about this and was looking to blame ANYBODY rather than assume their warranty responsibility on my 2021 F-150 King Ranch. Ford has been my preferred vehicle for the last 20 years, but, sadly, my next vehicle purchase will probably NOT be a Ford. Also, the service is so slow that you should count on a full day for an oil change, More
by tonydavies52
Employees Worked With
Brandon Bailey
August 10, 2023
Worst car dealership in Houston, Spoke to Bianca about a car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is suppose to be in the business of selling car, but i guess not. STAY AWAY FROM RUSSELL AND SMITH FORD, there are other reputable dealerships than this one use wont even pick up the phone to answer basic questions. STAY AWAY!!!!!! More
by wd081802
Employees Worked With
Bianca
July 30, 2023
Took my daughters truck here after waiting for a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a day. The lady that helped us was so nice. The work was good and they did more than we thought. More
by Janasipad
Employees Worked With
June 04, 2023
On Monday morning I took my car to Russell and Smith Ford to get an oil change. I Specifically as the guy who came in if there were any leaks? He told me "No." When he brought me my car which was a free oil to get an oil change. I Specifically as the guy who came in if there were any leaks? He told me "No." When he brought me my car which was a free oil change I asked him again if there were any leaks he told me again "No.." again On Thursday my daughter called me stating that the car stopped running in the middle of the street. I had my car towed to my house, then had someone to come and look at it who stated that the transmission Wasn't working. I've never had a problem with my car's transmission how does one take their car in for an oil change at Russell and Smith and end up with needing a new transmission??? More
by Lorna Francis
Employees Worked With
He had blonde hair and beautiful eyes
October 04, 2022
Someone let my window down and wanted me to pay for repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several ve repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several vehicles with that problem (window regulator). I was livid, will never put a foot in that establishment been doing business with them for over 30 years and for them to do this????? More
by VeraVeradaughtery
Employees Worked With
Kameron mcnaulty/general manager never gv his name!
