Russell & Smith Honda

Great buying experience I called the dealership before coming by and talked to Matthew M. I had done some online research beforehand, so I knew they had a few 2014 CR-V's th I called the dealership before coming by and talked to Matthew M. I had done some online research beforehand, so I knew they had a few 2014 CR-V's that I was interested in. I had also gone by CarMax and gotten a written appraisal of my trade. Long story short, Matthew handled everything professionally as far as putting me in the car of my choice, and the dealership matched the CarMax offer for my trade. It was one of the easiest and most pleasant car buying experiences I've had. I've now driven the car 8k miles, and it has performed very well. I wouldn't hesitate to buy another car from Russell and Smith Honda. And I have to drive by 4 other Honda dealerships to get there! More

Jeep Lover Gone Honda My experience at Russell & Smith Honda was ultimately what lead to my purchase of my 2017 Honda Civic LX E. To start $27,000 is a lot of money to spen My experience at Russell & Smith Honda was ultimately what lead to my purchase of my 2017 Honda Civic LX E. To start $27,000 is a lot of money to spend and something I do not take lightly. Coming in to the dealership, I had anticipated to solely gain some knowledge about their cars and packages and that was all. Upon my arrival i was greeted by Matt Gul, a very kind and patient man. He immediately made me feel welcomed and VALUED by asking what i wanted rather than trying to push something down my throat. This is what first impressed me. He took the time to analyze the fact that i previously drove a Jeep Wrangler, he asked if i enjoyed the height of the car, my likes and dislikes. He went as far to ask if i had a budget and respected what i anticipated spending and showed me cars that honored what i was looking for. During the test driving experience, Matt allowed me to drive as long and as far as i liked. He pointed out features and technologies and went above and beyond what i was looking for while maintaining by budget. Mind you, I came into this dealership with no intention to buy, someone fully in love with my 4x4, someone who was weighting the option of trading in my first car (and arguably my first love) for a car that would "make sense." With this in mind, and stated to Matt, and also as a woman in my early twenties, many other salesmen had written me off as someone who wasn't going to purchase. Matt spent hours with me answering every question. Not once did i feel rushed. Not once did i feel pressured. When i finally found the car with the level of luxury i had lacked in my Wrangler but the same safe and sporty feel, Matt helped me pin point what i wanted aesthetically. And when it came time to finance, the finance department truly listened to my concerns and helped me not push past an APR i was uncomfortable with. They answered my questions regarding payments, insurances and warranties. Their level of transparency and integrity is why i purchased this car. Their attention to detail is why they will have a customer for life. Throughout this process, to an extent i was mourning the loss of my baby. My beautiful black Jeep. Matt understood my attachment to this car and at the time of the purchase, he placed both cars side by side so i could transfer my life essentially in one car to the other. After switching all of my belongings, he smiled and said, "Krista i have one last surprise for you." When i came to the back of my new Honda, i saw that he had taken the sparkled- rhinestone license plate holder my mom had originally put on my Jeep back in 2012 when i was just in high school and placed it on the Honda. "So you can keep a little piece with you," he said. I was instantly moved because this purchase wasn't just a trade in, it wasn't just a transaction. Matt understood that. Matt understood that this purchase was symbolic to me. It is this level of care that allowed me to let go of my beloved Jeep and move forward with a vehicle that will take care of me for the next 5+ years. Matt, THANK YOU! Dino, THANK YOU! Nicholas, THANK YOU! Your integrity, patience, and professionalism will always be what sets Russell and Smith Honda apart. More

No Nonsense Dealership If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics Straight forward. More

Excellent buying experience: no pressure, at a fair price. Excellent experience of buying a new car after the Harvey trauma -- much more pleasant than initially anticipated (feared). I particularly appreciate Excellent experience of buying a new car after the Harvey trauma -- much more pleasant than initially anticipated (feared). I particularly appreciated the no-pressure approach and fair price. More

Henry Reece is awesome Henry get the job done ,great customer service,and very professional very good at what he does. He is great and I will recommend it Henry get the job done ,great customer service,and very professional very good at what he does. He is great and I will recommend it More

Great Experience!!! Wanted to purchase a Honda Accord and thanks to the great sales and finance team, I was able to drive off the lot with a 2017 Honda Accord! Mr. Henry Wanted to purchase a Honda Accord and thanks to the great sales and finance team, I was able to drive off the lot with a 2017 Honda Accord! Mr. Henry Reece was very personable and helpful. He made my experience easy! More

2017 Honda Pilot helped by Andy Tan Andy Tan was professional, courteous and very helpful. Made the experience a delight. Fair value and excellent service. Thank you for your help with t Andy Tan was professional, courteous and very helpful. Made the experience a delight. Fair value and excellent service. Thank you for your help with this More

No pressure, Ari is an excellent salesman. I am from Fort Worth and would drive back to buy another car from Ari. Ari kept helping me figure out how to make things work on the car well past whe I am from Fort Worth and would drive back to buy another car from Ari. Ari kept helping me figure out how to make things work on the car well past when the sell had taken place. He was very honest. More

"Best Car Buying experience" Finance manager worked hard to match me with the best car financing, manager provided me with exceptional service and Ari exceeded my expectations. Finance manager worked hard to match me with the best car financing, manager provided me with exceptional service and Ari exceeded my expectations. Barbara C. More

Honest Salesman On September 27th, 2017 me and my Mother entered Russell & Smith Honda dealership and was greeted by Christopher Gossett. This gentleman treated me an On September 27th, 2017 me and my Mother entered Russell & Smith Honda dealership and was greeted by Christopher Gossett. This gentleman treated me and my Mother with the highest possible customer service any customer could ask for. This great salesman patiently answered all of my questions and communicated up until my license plates arrived. I highly recommend Christopher Gossett as your next Salesman. More