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Russell & Smith Honda

Houston, TX

4.8
2,509 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,509 reviews

March 04, 2017

excellent salesmanship and service.!!! David & Gloria Burks 02/25/2017, Tray&Jad , did an outstanding job in helping my father-in-law find and close on a Honda CR-V,thanks! More

by Gloria J.and David R. Burks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jad Aboul-Jibin
Mar 07, 2017 -

Russell & Smith Honda responded

We're thrilled to hear your positive feedback in regards to your father-in-law's experience purchasing his new CR-V, David and Gloria! Thank you very much for choosing to do business with us and please let us know if we can be of any further assistance!

March 02, 2017

Excellent customer service! GT Tan kept in touch with me and took great care of us! Karan Patel is genuine employee! I enjoyed my time there. Thank you! More

by ctovar3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GT TAN
Mar 03, 2017 -

Russell & Smith Honda responded

You're very welcome! GT and Karan and fantastic at seeing that our customers are taken care of and they'll appreciate the shout out. Congratulations on your new addition and welcome to our family!

March 01, 2017

Great sales experience GT spoke to me months ago when I was waiting for my car to be serviced. He stayed in touch and checked back when I had told him I would be able to lo More

by K2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GT TAN
Mar 02, 2017 -

Russell & Smith Honda responded

Thank you so much for your recommendation! It's awesome to hear of your continued support of our dealership and we'll always be here to do what we can for you to have amazing experiences. If you have any questions for GT or the team, please don't hesitate to stop back in and we'll be here to help. Thanks again!

February 28, 2017

Great I been few dealers and this was absolutely hastle free. David made my life so easy. Really recommend R&S. I will strongly recommend this dealership. T More

by Jimmmat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson
Mar 02, 2017 -

Russell & Smith Honda responded

It was a pleasure, Jim, and thank you for telling us about your experience with David. He's very excellent at swiftly helping our customers and he'll appreciate the comments as well. Congratulations and we hope to help you again!

February 28, 2017

Slow and unresponsive I bought a Accord in 2011 here and I have never seen such mediocrity in a sales/service facility. Their wait times rarely under an hour, and they will More

by HondaUser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan
February 28, 2017

Happy Customer I was assisted by Maria Avellaneda who was very professional and has a very pleasant attitude. She was very attentive and on a very busy Saturday, she More

by Tammy H Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Avellaneda
Mar 02, 2017 -

Russell & Smith Honda responded

We're pleased to hear this, Tammy! Not only will Maria be glad to hear the compliments, but we're all happy to see you satisfied with your new purchase. Congratulations and thank you for your review!

February 26, 2017

Buy a new car Great attention and support fir the sales employee I buy a new Honda civic 2017 and Zee sales employee give me excellent attention.information , and More

by Henry1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zee Russell Smith honda
Mar 01, 2017 -

Russell & Smith Honda responded

Thank you for sharing your experience with us, Henry! We're thrilled that you had such a great experience working with Zee. Enjoy your new Civic, and please let us know if there's anything else we can do for you!

February 25, 2017

New Car Sales Great experience! Cyrus was wonderful, friendly and made our car buying experience easy and understandable from start to finish!! Very customer servi More

by Elizabeth G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyrus Bahraini, Jad Aboul-Jibin
Mar 01, 2017 -

Russell & Smith Honda responded

Elizabeth, we are so glad to hear your wonderful review! There are few things better than hearing back from our customers who are happy with their experience at Russell & Smith Honda! We seek to make the car buying process an enjoyable one, so we are glad to have met that goal during your recent visit! We hope to work with you again in the future!

February 24, 2017

Henry was very knowledgeable I am very happy with the service I received from Henry ,he is very proffesional and polite.I amnvery happy with the service that was done on my vehicl More

by Angelica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry martinez
Feb 28, 2017 -

Russell & Smith Honda responded

Thank you, Angelica! We appreciate you taking the time to let us know how our service department is doing. Henry will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

February 23, 2017

Sales experience turned around Update: Used sales manager, Brian Kahla, reached out to me via email apologizing for the event. I replied that I was still interested in the car and e More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benito Sanchez, Brian Kahla
Feb 28, 2017 -

Russell & Smith Honda responded

Sarah, we are so glad to hear that we were able to turn around your sales experience for the better! We will go to great lengths to make sure that our customers are well taken care of. Congratulations on your new van and let us know if we can do anything else for you!

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