Van Nuys Chrysler Dodge Jeep Ram

Finally, after an incredibly long ordeal, we were able to return our lease to the originating dealership CDJR Van Nuys. But it was anything but simple. Throughout the entire process, we had to remain calm a return our lease to the originating dealership CDJR Van Nuys. But it was anything but simple. Throughout the entire process, we had to remain calm and cooperative despite what became one of the most frustrating customer service experiences I have ever encountered. At no point did I feel there was any real professionalism, accountability, empathy, or willingness to help. After several refusals to accept our vehicle and being repeatedly sent to other dealerships miles away, dealerships that also declined to accept the vehicle because the lease had not originated with them, we had no choice but to escalate the matter. The leasing company, with whom the lease agreement is actually held, confirmed that the vehicle could be returned to any authorized dealership. They were genuinely surprised to learn that multiple dealerships were refusing to accept the vehicle, particularly considering it was in excellent condition with exceptionally low mileage. To verify the situation, they contacted the dealerships directly. Eventually, after few calls from Chrysler Capital, our originating dealership agreed to accept the vehicle. After several emails, we finally received a response and a date. To their credit, they agreed to take the vehicle back. However, the only appointment they offered was on the morning of Saturday, July 4th. It was far from convenient, but by that point I simply wanted to complete the lease return and move on. When we arrived, a valet asked why I was there. I explained that I was returning my lease. His immediate response was, "Sorry, boss, we're not taking lease returns anymore." Having already gone through days of conflicting information, I simply replied, "We'll see," and walked inside. Once inside, another employee asked if he could help. I mentioned the names of the three people copied on the latest email confirming my appointment. To my surprise, I was told that the first individual, J., no longer worked for the dealership. That immediately raised questions, as he had emailed me the previous evening asking what time I planned to arrive. By that point, however, I was so exhausted by the entire process that I simply wanted to return the vehicle and leave this place that felt like a psych ward. A second employee, S., explained that a third person, A., would handle the lease return and would arrive in five to seven minutes because he was at another location. Five to seven minutes turned into nearly twenty. I eventually went back to ask where he was and was again told that he would arrive shortly. When A. finally arrived, he inspected the vehicle, collected both keys, and brought us back inside while he prepared the lease return paperwork. He told us it would only take a few minutes. Instead, we waited for approximately thirty minutes before he returned with the lease return receipt and odometer statement for my signature. During that time, I observed several customers waiting for assistance while the dealership appeared disorganized. The atmosphere reinforced the impression I had formed throughout this experience: a lack of coordination, communication, and customer care. By then, I had no interest in arguing any further. I signed the paperwork, collected my copy, and finally walked away relieved that the ordeal was over. Returning a leased vehicle should be one of the simplest transactions a dealership performs. Instead, what should have taken a few minutes became a days-long process filled with contradictory information, unnecessary delays, and repeated frustration. After this experience, I can confidently say that I will never do business with this dealership again. More

Service Rep Vahe is very helpful and knowledgeabl, gave updates on repair status on my vehicle! updates on repair status on my vehicle! More

Fast, courteous and friendly staff. Clean and inviting waiting room. Knowledgeable and professional and making sure customers are satisfied. Clean and inviting waiting room. Knowledgeable and professional and making sure customers are satisfied. More

Here's the updated version with that added: **Yelp Review** I do not recommend coming here to buy a new car if you want a good, honest deal. I recently leased a new RAM 1500 from this dealership Review** I do not recommend coming here to buy a new car if you want a good, honest deal. I recently leased a new RAM 1500 from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair — but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off — not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish — no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back — silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process — but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me — I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here — and I'd definitely get quotes elsewhere first. More

Service was quick and easy, service technician was very knowledgeable and helpful, Jose also had my vehicle washed before returning it knowledgeable and helpful, Jose also had my vehicle washed before returning it More