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Van Nuys Chrysler Dodge Jeep Ram
Van Nuys, CA
5,574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,574 reviews
August 23, 2026
I went in for a recall service, and it took over a month to return my Jeep to me. It came back unwashed, with trash still in it. Over that month while I was waiting, I called multiple times to speak to th to return my Jeep to me. It came back unwashed, with trash still in it. Over that month while I was waiting, I called multiple times to speak to the service representative, and they never picked up - and gave me multiple false dates for pick up. More
by Joaquin Mesa
Verified CustomerEmployees Worked With
Benny
August 22, 2026
I have been to this service dept three times - all for recall repair - and the first two made me want to turn in my jeep. Both times I arrived and stood in front of the service desks for 5 to 10 minutes b recall repair - and the first two made me want to turn in my jeep. Both times I arrived and stood in front of the service desks for 5 to 10 minutes before anyone noticed or greeted me - even to say “please wait here”. Zero smiles. There were at least three advisors with no other customer. Once someone finally helped me, they were gruff and barely helpful. They would not answer.any questions I asked about the recall or what I could expect — and now that I’ve had to submit my car for THREE recalls I assume this is a corporate direction. The first two times I was provided with a phone number to text in case I had any questions while my car was in service. No one ever responded to my texts. Instead I received multiple texts from the sales dept asking if I wanted to trade up. Infuriating. My third and most recent visit was different. When I first walked in, I was ignored again by group of service advisors, even though I was the only customer there. Then I was assigned to Carla as my service advisor and she made the difference! She greeted me with eye contact and a smile. She was communicative and helpful. She was efficient and clear with the plan. She offered to have the car washed while it was there. She texted me when my car was ready and was just as professional when I returned. Carla herself gets five stars from me across the board. If I could have her as my advisor every time I would consider returning. More
by nzipperman
Employees Worked With
Carla
August 22, 2026
The representative was very nice and thorough. Would come back for sure and recommend the services Would come back for sure and recommend the services More
by anthony@brookhurst.com
Employees Worked With
August 20, 2026
Very easy to work with. Will definitely be back The process was handled very well with great communication and service; thank you so much Will definitely be back The process was handled very well with great communication and service; thank you so much More
by joey.monroe
Employees Worked With
Armen
August 19, 2026
The whole process was smooth and easy I told Kevin to give me his best shot at what I wanted. He found the truck and gave me a fair out the door price. Done deal. give me his best shot at what I wanted. He found the truck and gave me a fair out the door price. Done deal. More
by wesley.advancedcommercialdoors
Employees Worked With
Kevin Machando
August 19, 2026
I would rate this a 0 if it was possible. We went to the dealer for a recall notice. It was supposed to be completed in a single day. That didn't happen... 3 days later and little to no co We went to the dealer for a recall notice. It was supposed to be completed in a single day. That didn't happen... 3 days later and little to no communication, the recall was completed. No offer of a loaner, no communication. Very dissappointed. More
by lonnie56
Employees Worked With
August 18, 2026
I appreciate Benny's help and attempts to do the right thing. But, sometimes there is a lack of communication. And mostly, it's around him being limited to the mess that is the service wait, the service, thing. But, sometimes there is a lack of communication. And mostly, it's around him being limited to the mess that is the service wait, the service, and the 4xe I leased that is unfixable. How many times can he call me and say the same thing? The last "service" was one where they did a SOFTWARE UPDATE. That's it. They took the car for A MONTH. And did something my Tesla would do daily when needed over the air while I was at home. In fact, when I did once do your over the air update my car didn't work for DAYS. And there was no fix for it. My lease is up in less than 6 weeks. Any other business would attempt to make this right--to try to sell me on why I should lease from them again, and offer some deal to make it worth it. But... nothing. It's my first time getting a jeep and it's the worst experience I have ever had with a car since I was 16 (I'm 52). And I'm still getting service recalls AND notices that I should bring my car in for an oil change, etc. Or people writing to try to buy my car. And other auto messages I'm sure you send. It's absurd. You have a lot of work to do. More
by sethmenachem
Employees Worked With
Benny - good guy but limited by your issues and not trained to try to smooth things over. "I called this guy from sales and found you this car at this price and want to try to make this right going forward... or I spoke w/ them and got you a rental..."
August 17, 2026
My last experience has been the best so far. My service tech was super sweet and helpful. Made it a very easy experience! Its showing I dealt with Mike but it was actually a girl whose name I d My service tech was super sweet and helpful. Made it a very easy experience! Its showing I dealt with Mike but it was actually a girl whose name I don't remember. More
by innabear08
Employees Worked With
Female service tech (do not remember name)
