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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.1
5,373 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,373 reviews

October 16, 2025

It took 3 weeks to get my jeep back. When I got it back and got home I realized part of the bumper was missing and had to take it back and a piece of a hose was left in the transmission More

by gonzalezedith91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2025

Worse customer service. First words when you walk in is this will take 5-7 days to determine if you don’t have an appointment. I got that response with a battery issue on a More

by Bcreid
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 08, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. We're very sorry to hear you weren't satisfied with our customer service and apologize for any inconveniences you experienced while working with us. We are always looking for ways to improve our processes, so your input is greatly appreciated. If you'd like to discuss this further, we'd love the opportunity to make things right. Please don't hesitate to give us a call. Thank you, Hector Herrera – Service Manager – hectorh@vannuyscdjr.com – (909) 449-8987

September 29, 2025

The customer service was top-notch, and they went above and beyond to ensure I was very satisfied with my visit. Highly recommend!" More

by quantar.service1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisa Zamora Villareal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mena Mansour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Schwartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio Espíndola, Héctor Herrera
Oct 01, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are thrilled to hear you had a great experience! Thank you for recommending Van Nuys Chrysler Dodge Jeep Ram!

September 28, 2025

Professional and hassle free Booked service appointment, professional and hassle free On time delivery Booked service appointment, professional staff and hassle free service On time delivery More

by arsinehdenny
Recommend Dealer
Yes
Employees Worked With
Benny and Payman
Oct 01, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted you had a smooth, professional service experience at Van Nuys Chrysler Dodge Jeep Ram. We hope to welcome you back next time! Safe travels!

September 20, 2025

On-line purchase of a used vehicle. Car was delivered with over $9000 extended warranties tacked on, $1500 for "ceramic coating" and no copy of paperwork for me. A used car costing more More

by tlsquyres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal and Jerry
Sep 22, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm very concerned to read about your experience. It's important to us that our guests feel taken care of and receive all the necessary information regarding their purchase. I'd like to investigate what happened here but will need more details from you in order to do so effectively. Please call me back at your earliest convenience so we can work towards a resolution together. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

September 10, 2025

The staff was friendly, responsive and considerate. They gave me an accurate estimate wait time and followed up with me during the servicing so that I knew where things were act. It was excellent custo More

by JESSICAMARIROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are happy to hear you had a pleasant experience from the beginning to the end of your visit at Van Nuys Chrysler Dodge Jeep Ram, Jessica! Please let us know if you need anything else in the future. Thank you!

September 10, 2025

TBH the attitude of the people who do intake of the car is rather terrifying. So rude and disrespectful not to me but I saw it with another customer. Not to say I was treated with any more kindness. It’s j More

by Rather be elsewhere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver professional and communicative care, so this feedback is concerning to receive. I apologize for the way you were treated and will make sure we use it to improve our service. Thank you for sharing, and please feel free to contact me directly if you'd like to discuss this in more detail. Thank you, Hector Herrera – Service Manager – hectorh@vannuyscdjr.com – (909) 449-8987

September 05, 2025

Complete scam. After my car was left here for over a month for warranty repairs they hit me with both your batteries are dead which are not covered under warranty. More

by jroa1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paymen
Sep 08, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

Jroa1996, I'm sorry to hear about your experience with the battery replacement charges. We strive for transparency in our pricing and it's concerning that you feel taken advantage of. I would like to discuss this further and see how we can address your concerns. Please reach out when you have a moment. Thank you, Hector Herrera – Service Manager – hectorh@vannuyscdjr.com – (909) 449-8987

September 04, 2025

Payman was friendly and knowledgeable and ordered the necessary parts for my car…. Still waiting for it to arrive but when I does I know I will be taken care of More

by ralphyepiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Sep 04, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ralphy, we can't wait to pass along your kind words about Payman. Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram and for sharing your review. Until next time!

August 26, 2025

Disappointing Experience with My New Charger I’ve been a loyal Dodge Van Nuys customer for years, buying and trading multiple vehicles here, but my recent purchase has been a major letdown. I purchased a 20 More

by Roy Kevin Jn
Recommend Dealer
No
Employees Worked With
unknown
Aug 28, 2025 -

Van Nuys Chrysler Dodge Jeep Ram responded

Roy, I'm truly sorry to hear about the issues with your new Charger and the lack of support you've experienced. We value our long-term customers greatly and it's concerning that we've fallen short here. I'd like to personally assist in resolving these matters for you, so please reach out at your convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

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