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Rusty Wallis Honda

Dallas, TX

4.7
4,815 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,815 reviews

August 31, 2023

Still had the warranty on the car battery so saved60%. Super courteous service. They have kept my business. More

by Tau22rus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Cesar
Sep 01, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 31, 2023

Very positive energy. Determined to make the impossible happen ‼️. Excellent customer service. Will definitely come back. More

by DLGREEN66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

I came in for a service and only got an oil change. My service advisor said my car was ready and I asked him what did they do he said an oil change. He never talked to me about a service based on the m More

by Juneneroeshonda2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Garcia
Sep 01, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 29, 2023

I am beyond pissed. i took my car for the recall. then a couple days later my radio started acting up. at times it wouldnt come on at all. i took it back but of course t More

by Donna
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
chris
Aug 30, 2023 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 29, 2023

Pleasant overall experience. More transparency with contract terms and details would have been appreciated. I would still recommend. More

by conall_murphy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Rusty Wallis Honda responded

Thank you, Conall, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

August 28, 2023

My first time going here. The customer service was beyond my expectations. From the sales reps to management was A1 service! I highly recommend them when purchasing a new or u More

by bessiehawkins
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was two Mannys.. ( manager in particular) rocked. My sales rep was so friendly. Again the customer service here was impeccable , Manny Morales
Aug 28, 2023 -

Rusty Wallis Honda responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, Bessie, and we look forward to continuing to serve you in the future!

August 27, 2023

Thanks Jessica for been so nice and kind also friendly the service was overall also I don’t have to wait a lot More

by RUBILIRA13
Recommend Dealer
Yes
Employees Worked With
Jessica Wallis
Aug 27, 2023 -

Rusty Wallis Honda responded

We are very happy Jessica provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2023

They consistently provide fast, courteous and trustworthy service! They will continue to get my business. More

by BE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia, lady at the front desk (don’t know her name)-she was very nice
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 26, 2023

Rusty Wallis Honda Service and Rusty Wallis Honda Express Service side always performs excellent service. Thank you More

by Lacey Maddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia and the Express Service team
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2023

My service advisor was AMAZING! ! Will return. Timely, great service! No issues! Friendly! Kind! Thanks! More

by HANDEY711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llisha
Aug 24, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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