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Rusty Wallis Honda

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.7
4,814 Reviews
We're Dallas' Premier Honda Automobile Dealer, and we're here to help you navigate the car-buying experience. Connect with us! 214 348-7500
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12277 Shiloh Rd

Dallas, TX

75228

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Showing 4,814 reviews

January 25, 2023

Dakota is very knowledgeable about the Honda's perks. Also, he was able to advise me of some things with the Pilot that was not explained when I leased my previous vehicle (same perks). The general mana More

by jlhuskey1616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Reynolds
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Jan 26, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 20, 2023

Eric was very helpful with the purchase of my Honda Civic. He was patient and very detailed with the process. He was kind and thoughtful. It was a good experience. More

by MMBOYD1957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr
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Jan 22, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rusty Wallis Honda are glad to have you as a customer.

January 19, 2023

Great Customer Service and environment. No wait time and was in and out in no time. More

by amarievans
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Reynolds
Report | Print
Jan 20, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 19, 2023

Mr Harper & Mr Pullman and the lady manager (forgot name) were simply AMAZING. I have them a hard time but they were professional, courteous and got the deal done! Eric got scuff marks off my car and referre More

by CAINJEP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr, Skyler Barroso, Dakota Reynolds
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Jan 20, 2023 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 19, 2023

Excellent customer service, I worked with Bernard and Jeremy, both are friendly and very professional. More

by doris.mooney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy was friendly on the phone, very professional
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Jan 20, 2023 -

Rusty Wallis Honda responded

Thanks, Doris, for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

January 17, 2023

I was told that I would receive the discount that I requested for being a returning customer. When my oil change was completed, I didn’t get the discount I was told. The service advisor went over the More

by LEBLANKS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
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Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2023

Professional and helpful with the car buying process would recommend to my friend and family More

by PCOLETRAIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Collier Sr
Report | Print
Jan 17, 2023 -

Rusty Wallis Honda responded

Congratulations on your new vehicle! We are so glad that Edwin, Eric, and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 17, 2023

Our experience has been okay the last couple times we have brought our vehicle here. But this last time our car was sent through the car wash with the sun roof cracked. The shade was wet, I am concerned More

by jadams101896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Reeves
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Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 17, 2023

Customer service along with the entire dealership is fraudulent and disappointing including the service department More

by kimpossible2711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Fine, Dakota Reynolds
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Jan 17, 2023 -

Rusty Wallis Honda responded

Kim, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 18, 2023 -

kimpossible2711 responded

Sure. You have my number on file along with my email address, clearly, since you’ve sent me dozens of emails wanting feedback. Now you have it. I’ll continue to let others know, especially women, to avoid buying, servicing, or walking into this dealership without a male presence. EVERY other dealership that has looked at my paperwork says “wowww” every time they see it.

Jan 20, 2023 -

kimpossible2711 responded

For future customers or people reviewing this site. The copy / paste email that Rusty Wallis adds to the “unhappy” reviews portraying that they are concerned is just a “portrayal”. They’re not going to reach out nor do they have intention to do so. It’s intended to “save face” for their business and that’s all it is. They manipulate numbers on paperwork, “man handle” women on upsales to the point of intimidation and trying to make you feel like an idiot, and if you need service work done whether under warranty or not, they’ll service your vehicle for payment, then leave whatever warranty service you are entitled to undone. Don’t believe me, go ahead, buy from them…… and wait. You’ll be back too in order to review as well to hopefully help others avoid this. Their reviews on Google site look great but how many are friends and family of co workers or got a discount for posting? Think before you buy and read EVERY line before you sign. Check other dealerships before you buy, take paperwork to other dealership, and you’ll get a better offer than the first or second one from Rusty Wallis. Listen to this review and you will save thousands. Don’t fall for the “ what monthly payment do you want?” Scam either. Do your research, know your price and worth of what you want, and stick to it. TRUST THIS. And for the love in all that’s holy do not deal with “DAKOTA”. And last but not least, if you see a price they have advertised online, be ready to hear the spill about how it’s not real or that doesn’t include destination fees, prep fees, environmental fees, tree fees, save the highway fees , or whatever other xx they can come up with to scam you out of an extra thousand or more dollars. Learn from my lesson.

January 16, 2023

I wanted to buy a honda CR-V hybrid and Rusty Wallis honda provided the color of my choice with good price. More

by jatinsharma7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy, Dakota Reynolds
Report | Print
Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Alliona, Dakota, and Jeremy were able to help, and we hope to see you again! Congratulations on your new New CR-V!

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