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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,200 Reviews

2,200 Reviews of Rusty Wallis Honda - Service Center

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January 27, 2023

The team is great and very quick at providing response. Thank you for all the work done. More

by rohithakurra97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Jan 29, 2023 -

Rusty Wallis Honda responded

Rohit, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 19, 2023

Excellent customer service, I worked with Bernard and Jeremy, both are friendly and very professional. More

by doris.mooney
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy was friendly on the phone, very professional
Jan 20, 2023 -

Rusty Wallis Honda responded

Thanks, Doris, for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

January 17, 2023

I was told that I would receive the discount that I requested for being a returning customer. When my oil change was completed, I didn’t get the discount I was told. The service advisor went over the More

by LEBLANKS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Williams
Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2023

Our experience has been okay the last couple times we have brought our vehicle here. But this last time our car was sent through the car wash with the sun roof cracked. The shade was wet, I am concerned More

by jadams101896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Reeves
Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 17, 2023

Customer service along with the entire dealership is fraudulent and disappointing including the service department More

by kimpossible2711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Fine, Dakota Reynolds
Jan 17, 2023 -

Rusty Wallis Honda responded

Kim, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 18, 2023 -

kimpossible2711 responded

Sure. You have my number on file along with my email address, clearly, since you’ve sent me dozens of emails wanting feedback. Now you have it. I’ll continue to let others know, especially women, to avoid buying, servicing, or walking into this dealership without a male presence. EVERY other dealership that has looked at my paperwork says “wowww” every time they see it.

Jan 20, 2023 -

kimpossible2711 responded

For future customers or people reviewing this site. The copy / paste email that Rusty Wallis adds to the “unhappy” reviews portraying that they are concerned is just a “portrayal”. They’re not going to reach out nor do they have intention to do so. It’s intended to “save face” for their business and that’s all it is. They manipulate numbers on paperwork, “man handle” women on upsales to the point of intimidation and trying to make you feel like an idiot, and if you need service work done whether under warranty or not, they’ll service your vehicle for payment, then leave whatever warranty service you are entitled to undone. Don’t believe me, go ahead, buy from them…… and wait. You’ll be back too in order to review as well to hopefully help others avoid this. Their reviews on Google site look great but how many are friends and family of co workers or got a discount for posting? Think before you buy and read EVERY line before you sign. Check other dealerships before you buy, take paperwork to other dealership, and you’ll get a better offer than the first or second one from Rusty Wallis. Listen to this review and you will save thousands. Don’t fall for the “ what monthly payment do you want?” Scam either. Do your research, know your price and worth of what you want, and stick to it. TRUST THIS. And for the love in all that’s holy do not deal with “DAKOTA”. And last but not least, if you see a price they have advertised online, be ready to hear the spill about how it’s not real or that doesn’t include destination fees, prep fees, environmental fees, tree fees, save the highway fees , or whatever other xx they can come up with to scam you out of an extra thousand or more dollars. Learn from my lesson.

January 16, 2023

I wanted to buy a honda CR-V hybrid and Rusty Wallis honda provided the color of my choice with good price. More

by jatinsharma7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy, Dakota Reynolds
Jan 17, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Alliona, Dakota, and Jeremy were able to help, and we hope to see you again! Congratulations on your new New CR-V!

January 09, 2023

Rusty Wallis Honda fixed a recall issue that another Honda dealership didn't want to repair. I let Rusty Wallace know & they got too it...fixed it now I am A ok with a job well done! More

by nokinks4u
Recommend Dealer
Yes
Employees Worked With
Peter
Jan 09, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 07, 2023

Good customer relationship and maintenance review. I was oversatisfied for the services and am thankful for that, all department included. More

by dbotoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson and Bryan Steven's for maintenance department
Jan 08, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 02, 2023

Peter Tran was so nice and made my whole experience very easy. He kept me informed on what to expect throughout the day and scheduled a shuttle ride home while I waited. More

by Anita2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tran
Jan 02, 2023 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

January 02, 2023

One of the best service experiences I have had at Rusty Wallis. The service advisor went above and beyond to save money and help fix a long-standing problem. More

by Curt
Recommend Dealer
Yes
Employees Worked With
Peter - Service
Jan 02, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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