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Rye Subaru - Service Center

Rye, NY

4.7
837 Reviews

837 Reviews of Rye Subaru - Service Center

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January 31, 2022

I arrived early, was greeted very friendly and was told it could take up to 1 hour plus. I wAited inside and my car was ready within the hour. A very pleasant place and great people! Thank you, Monica More

by MPETERS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business, Monica, and hope to see you again soon!

January 30, 2022

The service was great and the person that attended me was super nice. Overall the dealership and service was excellent More

by EDGARRIQUELME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pagan
Jan 31, 2022 -

Rye Subaru responded

Edgar, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 01, 2022 -

Rye Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Rye Subaru!

January 29, 2022

From the time I bought my 2020 Legacy at Rye Subaru, the service I have received has been excellent, professional, and courteous. Thank you! More

by JA4EVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
Jan 30, 2022 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

January 27, 2022

Excellent customer service, extremely thorough, kind, patient and welcoming. They always go above and beyond! More

by AMBER.MVELEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Lopez , Casey Cochran, Anthony Smith, Josh Glahn
Jan 27, 2022 -

Rye Subaru responded

Thank you so much for your excellent review, Amber! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rye Subaru. Please don't hesitate to reach out if you need anything else.

January 24, 2022

Brought my car in for service and they seemed to take my concerns with a grain of salt. Approached it like I didnt know what I was talking about when I got it back and told them it wasn't right. They held o More

by AYTON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Pagan
Feb 07, 2022 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to learn more and address any issues with our team here. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com. Thank you for your time, and hopefully we can get to the bottom of this.

Mar 17, 2022 -

AYTON4 responded

The dealer reached out to me and we had a sit down to discuss my issues. The general and service manager sat with me and listened. I was able to articulate my problems and they really paid attention. The lost ground I spoke of may have been with the advisor and the mechanicals of the car. The additional problems I spoke of were related but not related. (A car is the sum of its parts) A different part failed, which added to my disappointment. I will say they heard my frustration with the situation and stepped up to help me. Since picking up the car again; it seems to be back to normal and I am happy. Eric and Anthony stepped up and I thank them publicly! I am once again happy with my car.

Mar 17, 2022 -

AYTON4 responded

Thank you

January 18, 2022

its always a pleasure working with them. great customer service. Fast and speedy. thank you so much... More

by COLONIALVILLAGEFLOWERS
Recommend Dealer
Yes
Employees Worked With
Annie Amorosana, Eric Pagan
Jan 19, 2022 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 19, 2022 -

COLONIALVILLAGEFLOWERS responded

Your welcome and thank you again

January 18, 2022

Friendly and did what I asked—except the low-tire-pressure light went on before I’d even made it home after my $800+ service. Turns out all four tires were very low (psi 28, 27.5., 27.5, 27 More

by LKATN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wish I knew their names
Jan 19, 2022 -

Rye Subaru responded

Thank you for your feedback. Quality customer service is always our number one priority, and while we're glad to hear that our team was friendly and professional, we do apologize for falling short of your expectations. Thank you for choosing Rye Subaru, and please don't hesitate to reach out if you would like to discuss this matter in more detail or if we can be of any further assistance!

January 18, 2022

Service Dept. arranged for rapid and easy body work following an accident. Genuine Subaru parts installed. More

by RIPPSCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula
Jan 19, 2022 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 18, 2022

I was so grateful that everyone who addressed my need for servicing helped me find a way that would accommodate my challenging circumstances. They were most gracious and made the process optimal. I could n More

by BROOKEMITCHELL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Jan 19, 2022 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 16, 2022

They saw me without an appointment, and got my tire patched and ready to go in an hour. Very grateful for squeezing me in. More

by GIAGHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
Jan 18, 2022 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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