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Rye Subaru - Service Center

Rye, NY

4.7
621 Reviews

621 Reviews of Rye Subaru - Service Center

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December 20, 2023

Paula is a pleasure to work with. She always listens and offers support and sound advice. She is a big reason I service my car at the dealership. She goes above and beyond and always More

by MCDIDIO
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

December 17, 2023

Diagnostics not accurate. Repairs performed without authorization. Questionable pricing. Experienced this in the past. My fault for going back. More

by MIKE@LUCANIAPARTNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Bollinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Rye Subaru responded

Dear Mr. Michael Zaccagnino, I am so sorry to hear about your recent experience. Our records show your vehicle being towed into the dealership on November 18th, 2023, and your associate telling us the clutch pedal stays depressed and does not return to its normal position. We then gave your associate a courtesy loaner vehicle, and a technician looked over your vehicle. Glenn then called you to review our findings and the cost of repair. To say, "Repairs performed without authorization," and then follow up with "Questionable pricing," "Experienced this in the past," and finally, "My fault for going back," is shocking. To believe someone who has been servicing their car with us regularly since 2020 would feel this way and continue to come back numerous times leaves us speechless, but we understand. We respect your decision to take your business elsewhere and hope you have a Happy Holiday Season. Respectfully, Eric Pagan General Manager RyeSubaru

December 17, 2023

Sebastian is not only kind and courteous, he is knowledgeable and helpful. He collaborated to solve the problem with my vehicle and made sure that the work was done quickly and efficiently. I also More

by MELISSA TORIBIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Rye Subaru responded

Melissa, Thank you for your business and this review. We're happy to hear Sebastian and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 14, 2023

Technically 4. 5 Stars, but I'll be nice. This is the first major service my 2017 Forester has needed and I simply don't trust a non-Subaru mechanic to have the righ More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

December 12, 2023

Been servicing all my Subaru’s with Rye for 10+ years now. Always a pleasure. Thank you! More

by BARRYWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Staropoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Rye Subaru responded

Barry, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

December 06, 2023

Love the dealership, sales people and car. Just wish the oil and lube were less expensive as it is at other locations. More

by JAYRAP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Rye Subaru responded

Jay, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

December 02, 2023

They were professional, courteous, and on time . The waiting area was clean and consumer friendly .. More

by RRUD1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2023

They took good care of my vehicle and Sebastian was very helpful. Dealership's central location as you can drop off the vehicle and walk to lunch & shops. More

by MBROOKEWEBSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Rye Subaru responded

Thank you for the kind words for Sebastian and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 01, 2023

Convenient location. Very efficient. Worked quickly. Was finished before I expected. Will come again. Thank you. More

by JOANN.SPOLZINO
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Rye Subaru responded

Joann, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

November 30, 2023

very professional and a great knowlegeble repair team , honest and genuine, i have bought 5 cars from them because of the great service John and his team has to offer you should be very proud of this deal More

by DLA2072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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