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Sierra Chevrolet - Service Center

Monrovia, CA

4.7
411 Reviews

411 Reviews of Sierra Chevrolet - Service Center

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November 17, 2022

Jeremy Cesena advised me quickly on my coolant issue, had my car fixed in no time. Also he was very attentive and my service experience a breeze! Thanks again Jeremy! More

by Laborico.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Nov 17, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

That's outstanding! Thank you for letting us know how convenient and thorough your vehicle's' service visit was with Jeremy. Jeremy is such a great guy to work with and always takes the time to make sure his clients aware of their options. We look forward to making your next appointment just as superb!

November 14, 2022

Always take care of what I need no question. Joe is always polite and is prompt on any service I need. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Hi, Sean! Thanks for the 5-star review for Joe! It's super important to us that our guests and their vehicles get thorough, convenient service, so we're happy Joe always takes such great care of you. We look forward to making your next visit just as superb!

October 31, 2022

Tanya booked my appointment and greet. ed me when I arrived;. friendly efficient and very professional More

by astoriagrand3926
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much for stopping by to share positive feedback on Tanya! We're delighted she provided you with a welcoming, pleasant experience. We trust all of your needs were met but if there is anything further we may assist you with, please don't hesitate to let us know. Thank you so much for choosing Sierra Chevrolet!

October 28, 2022

I am and have been very happy with the service portion of Sierra Chevrolet. I would like to say that there is a discrepancy between what Carfax says and what Chevy says also cars. Com. Carfax says that the More

by JRH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy, Cesena
Oct 28, 2022 -

JRH responded

And I thank him!

Nov 01, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you for your business and for your 5-star review of Jeremy! Providing our guests with thorough, transparent service is very important to us, so we're glad Jeremy handled your vehicle's issues with great care. We look forward to making your next visit with us just as reliable. Until then, drive safe and take care!

September 29, 2022

I love the fast friendly service here. I only take my trax to Sierra Chevrolet. More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

That's great! We're certainly grateful for your continued business and for this 5-star review. We are delighted our service team took great care of you and your Trax and we hope you won't hesitate to give us a call if there is ever a question or concern we can solve for you. We'll see you next time!

September 20, 2022

John Twiford, whom I did not know before yesterday's visit, provided excellent (and friendly) service. He went over the work to be done, called and/or texted when we needed to change the plan, and kept More

by sdickey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for taking the time to share your fantastic review of John! We are pleased to know John made your service appointment a complete success. Your satisfaction means everything to us and we hope to have the opportunity to serve you again. Please don't hesitate to give us a call next time John and the team may assist you with your automotive needs. It would be our pleasure!

September 15, 2022

My advisor Tanya is a hardworking multi-tasker who makes sure everything is taken care of in a timely manner even when there is a long line of customers. She handles hectic situations with grace and a sense More

by rookien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for writing such a thoughtful review of Tanya! We are delighted Tanya delivered a first-rate service appointment for you and she will certainly appreciate your compliments. Please give us a call if ever Tanya and the team may be of service to you again. We look forward to making your next visit just as excellent. Thanks again!

September 13, 2022

Great service. Tanya Ruiz is terrific Very knowledgeable & great at communication. She was kept me informed throughout the process. A super person to work with. More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Kate, Thank you for leaving Tanya this positive review! Providing thorough and efficient service is so important to us, and we are glad that her efforts could meet your satisfaction. We hope to see you again the next time your vehicle is ready for service. Safe travels!

September 09, 2022

Very helpful and quick service. John Twiford goes beyond expectations and always keeps you updated More

by Jeremy.keller87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Jeremy, Thank you so much for your 5-star review of John! We are so happy he provided you with such outstanding, attentive service for your vehicle. We know he'll be delighted by your commendations. If we may be of assistance to you and your automotive needs again, please let us know. It would be our pleasure to assist you. Thanks again!

September 08, 2022

John Twiford is the best. He was professional and knowledgeable. More than that he was kind and honest. He was a joy to work with. I am very pleased with his level of service. More

by erinjmackey
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much for sharing your positive review of John in the service department! We are absolutely delighted he made your visit so inviting and informative. He will certainly be humbled by your kind words. We hope you will give us a call if ever we may be of service to you and your vehicles again. We look forward to it! Thanks again!

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