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Sierra Chevrolet - Service Center

Monrovia, CA

4.7
438 Reviews

438 Reviews of Sierra Chevrolet - Service Center

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October 28, 2022

I am and have been very happy with the service portion of Sierra Chevrolet. I would like to say that there is a discrepancy between what Carfax says and what Chevy says also cars. Com. Carfax says that the More

by JRH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy, Cesena
Oct 28, 2022 -

JRH responded

And I thank him!

Nov 01, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you for your business and for your 5-star review of Jeremy! Providing our guests with thorough, transparent service is very important to us, so we're glad Jeremy handled your vehicle's issues with great care. We look forward to making your next visit with us just as reliable. Until then, drive safe and take care!

September 29, 2022

I love the fast friendly service here. I only take my trax to Sierra Chevrolet. More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

That's great! We're certainly grateful for your continued business and for this 5-star review. We are delighted our service team took great care of you and your Trax and we hope you won't hesitate to give us a call if there is ever a question or concern we can solve for you. We'll see you next time!

September 20, 2022

John Twiford, whom I did not know before yesterday's visit, provided excellent (and friendly) service. He went over the work to be done, called and/or texted when we needed to change the plan, and kept More

by sdickey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for taking the time to share your fantastic review of John! We are pleased to know John made your service appointment a complete success. Your satisfaction means everything to us and we hope to have the opportunity to serve you again. Please don't hesitate to give us a call next time John and the team may assist you with your automotive needs. It would be our pleasure!

September 15, 2022

My advisor Tanya is a hardworking multi-tasker who makes sure everything is taken care of in a timely manner even when there is a long line of customers. She handles hectic situations with grace and a sense More

by rookien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for writing such a thoughtful review of Tanya! We are delighted Tanya delivered a first-rate service appointment for you and she will certainly appreciate your compliments. Please give us a call if ever Tanya and the team may be of service to you again. We look forward to making your next visit just as excellent. Thanks again!

September 13, 2022

Great service. Tanya Ruiz is terrific Very knowledgeable & great at communication. She was kept me informed throughout the process. A super person to work with. More

by Kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Kate, Thank you for leaving Tanya this positive review! Providing thorough and efficient service is so important to us, and we are glad that her efforts could meet your satisfaction. We hope to see you again the next time your vehicle is ready for service. Safe travels!

September 09, 2022

Very helpful and quick service. John Twiford goes beyond expectations and always keeps you updated More

by Jeremy.keller87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Jeremy, Thank you so much for your 5-star review of John! We are so happy he provided you with such outstanding, attentive service for your vehicle. We know he'll be delighted by your commendations. If we may be of assistance to you and your automotive needs again, please let us know. It would be our pleasure to assist you. Thanks again!

September 08, 2022

John Twiford is the best. He was professional and knowledgeable. More than that he was kind and honest. He was a joy to work with. I am very pleased with his level of service. More

by erinjmackey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thanks so much for sharing your positive review of John in the service department! We are absolutely delighted he made your visit so inviting and informative. He will certainly be humbled by your kind words. We hope you will give us a call if ever we may be of service to you and your vehicles again. We look forward to it! Thanks again!

August 19, 2022

I recently took my car in for servicing, and I had a great experience overall. My service advisor, John Twiford was professional, knowledgeable, and honest/fair in his recommendations for what my car ne More

by jlwhittle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Thank you so much for your wonderful review! We are overjoyed that our team could put you at ease and ensure that your visit went as seamlessly as possible! Your kind words and satisfaction mean so much to us, and we will certainly provide you with nothing less than the same quality care in your visits to come! We wish you the safest of travels until we meet again!

August 16, 2022

Tanya was helping me and was very polite and friendly. They did diagnose everything very thoroughly so I was happy about that.They have fast and friendly service there. More

by Pizzaeater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

It is our pleasure to assist you in any way possible, and we are happy to hear that Tanya took remarkable care of you throughout your visit! Offering quality and efficient service is always our goal, and we will certainly provide you with nothing less in the future!

August 06, 2022

Great experience excellent customer service from Abraham went in at appt time and left feeling confident thanks for Lyft to and from I do appreciate that. Thank you More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Tovar
Aug 06, 2022 -

Dee responded

Great service at Chevrolet dealership Monrorovia Abraham did excellent job in customer service, great job 😊

Aug 10, 2022 -

SIERRA CHEVROLET OF MONROVIA responded

Dee, Thank you so much for your positive review! We are happy to hear that Abraham provided you with top-notch service during your recent visit! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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