Salem Ford

All of the staff were very friendly and worked with us on our budget. We purchased the car we came in for and the process was very wffecient. our budget. We purchased the car we came in for and the process was very wffecient. More

Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More

Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up Thanks Michael “Salty” Saltman for your help with delivery and follow up More

Pleasant. Effective It was a pleasant and effective experience this morning getting my car oil changed. Effective It was a pleasant and effective experience this morning getting my car oil changed. More

It was a pleasant and effective experience this morning getting my car oil changed. Nice getting my car oil changed. Nice More

I like a nice easy experience when I purchase a new vehicle. No one has all day to purchase a vehicle I was in and out in a short amount of time. I’ve been to this dealership many times before this was vehicle. No one has all day to purchase a vehicle I was in and out in a short amount of time. I’ve been to this dealership many times before this was by far the fastest experience I’ve ever had. It was a nice quick and easy the way it should be. More

Ray, in particular, very helpful. Others all very nice also. So far any work they have done on my 2017 MKZ has been very sastisfactory Others all very nice also. So far any work they have done on my 2017 MKZ has been very sastisfactory More

It was our first visit to this dealership. We really enjoyed the experience and the services. We really enjoyed the experience and the services. More

Bought a new truck in June of 23 I was promised free 1st oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed me my keys I was so impressed they didn’t even ask for a dime I’ll be going back most dealers have a bad reputation More

Absolutely fantastic dealership. Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assi Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assisted us in accomplishing what we needed to do, in order to make this sale. More