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Salerno Duane Chrysler Jeep
Summit, NJ
1,587 Reviews
At Salerno Duane Chrysler Jeep Dodge dealership in Summit is here to ensure you get the best experience. Our professional staff will help you find the vehicle you want and prices you can afford. Our Jeep Chrysler Dodge Salerno Duane dealership is located in Union County off of Route 22, 24, 78 and the Garden State Parkway on Broad Street in Summit, NJ.
Our Salerno Duane Summit dealership is always getting new Jeep Chrysler Dodge models including Sedans, Convertibles, Crossovers, SUV’s and Trucks. Check out our inventory available in now and visit our dealership to test drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,587 reviews
November 07, 2026
Service Department Representative & Service Excellence – Sales Department Needs Improvement My experience with the dealership was a tale of two very different customer service experiences. The Service De Sales Department Needs Improvement My experience with the dealership was a tale of two very different customer service experiences. The Service Department provided outstanding customer service, while the Sales Department could certainly use improvement. When I initially arrived, I drove into the rear lot looking for the Service Department. I noticed an employee from the Sales Department watching me from his vehicle, even after I got out and looked around for assistance. No one approached me or offered to help. When I entered the Sales Department through its main entrance, I again received no greeting or offer of assistance. Typically, customer service includes acknowledging customers as they arrive and asking how they can be helped. Instead, I had to approach someone myself and ask for directions. Unfortunately, the response was neither particularly friendly nor welcoming. At that point, I almost reconsidered going to the Service Department across the street. Fortunately, my experience changed completely when I met Matthew Fuchs from the Service Department. Matthew was absolutely outstanding! He made me feel welcomed, treated me with genuine courtesy and professionalism, and took the time to assist me with my vehicle's service needs. He offered transportation, kept me informed throughout the service process, and followed through until the work was completed. Matthew deserves special recognition for his outstanding customer service. He is an excellent example of how customers should be treated and represents the dealership exceptionally well. Thank you, Matthew, for making what started as a disappointing experience turn into a very positive one! My recommendation to dealership management: Customer service should be consistent throughout the entire dealership, not just the Service Department. The Sales Department would benefit from additional attention to customer greeting, engagement, and overall customer service training. More
by retjoey241
Verified CustomerEmployees Worked With
October 30, 2026
Great service. So fast and easy. Will always bring my jeep here. They made this so easy. So fast and easy. Will always bring my jeep here. They made this so easy. More
by Mblom44
October 29, 2026
Great service very cordial and accommodating to my needs even offered to drop car off even offered to drop car off More
by apboosh
October 29, 2026
Great friendly customer service. Service department exceeded my expectations. An all around neat and clean job that was well done. Thank you. Service department exceeded my expectations. An all around neat and clean job that was well done. Thank you. More
by edward.rumbaugh13
Employees Worked With
Jillian Maloff
October 28, 2026
sales experience was smooth and pleasant. No dealer pressure. or sales tricks to be wary of. No dealer pressure. or sales tricks to be wary of. More
by LFALCETANO
Employees Worked With
October 22, 2026
The staff provides accurate and timely information. The facility keeps to the schedule that was booked. Overall, it's one of the better places to bring your car. The facility keeps to the schedule that was booked. Overall, it's one of the better places to bring your car. More
by ianmcgon
October 21, 2026
I had an overall positive buying experience at the dealership and am happy with my vehicle purchase. My salesperson, Carlos, was very personable and exerted 0 pressure on purchasing the car or any add dealership and am happy with my vehicle purchase. My salesperson, Carlos, was very personable and exerted 0 pressure on purchasing the car or any additional add-ons. Cory in finance, on the other hand, was cold and not friendly at all. He gave me attitude when I opted out of purchasing the car warranty, telling me at that time that the car I was buying is known to have electrical issues. Thanks for telling me after purchasing just to try and upsell a warranty. And BTW, showing someone a 1 page black and white piece of paper with 5 warranty options is not explaining the warranty. It felt like he was just trying to sell me something. He then made a snide remark about the 2.5% credit card fee I was being charged for putting the down payment on my credit card…”you’ll pay $157 in finance charges but won’t pay $2000 to protect your car.” Totally unacceptable and unprofessional! More
by kkelly1444
October 16, 2026
Salerno Duane Jeep was a pleasure to work with on this transaction, easy, quick, and fully transparent. transaction, easy, quick, and fully transparent. More
by Ryan O'Neill
October 14, 2026
The first thing as I walked through the door a warm smile and a welcome. That’s all there is to it. A warm welcome separates the dealerships. Jillian was knowledgeable and friendly. What I liked about this i and a welcome. That’s all there is to it. A warm welcome separates the dealerships. Jillian was knowledgeable and friendly. What I liked about this interaction - there was no upsell or trying to push any products. Great job and I highly recommend using Salerno Duane over that smug dealership down the road from them. More
by MARKMISHRA
Employees Worked With
Other Employees :
Jillian Maloff
