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Salerno Duane Chrysler Jeep

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.5
1,361 Reviews
At Salerno Duane Chrysler Jeep Dodge dealership in Summit is here to ensure you get the best experience. Our professional staff will help you find the vehicle you want and prices you can afford. Our Jeep Chrysler Dodge Salerno Duane dealership is located in Union County off of Route 22, 24, 78 and the Garden State Parkway on Broad Street in Summit, NJ. Our Salerno Duane Summit dealership is always getting new Jeep Chrysler Dodge models including Sedans, Convertibles, Crossovers, SUV’s and Trucks. Check out our inventory available in now and visit our dealership to test drive!
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267 Broad St

Summit, NJ

07901

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Showing 1,361 reviews

May 27, 2025

Good, quick service. But wish they would charge the car back before returning it. It was under 1% when I picked up my hybrid. More

by abell1390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 29, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your feedback! We're glad to hear you received good, prompt service. We do apologize for the low charge level when you picked up your vehicle - we appreciate you bringing this to our attention and will work to ensure it doesn’t happen in the future. Thanks again for choosing us!

May 24, 2025

I brought a 2022 jeep in for a tuneup and got it back leaking oil all over my driveway and a check oil pressure alert. Sucks!!!! More

by timklag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Tegethoff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Wardrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bonilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

May 23, 2025

Matt said he would call me back - he did not - called and they said he would call me as he wasn’t available - never did.. my other jeep had clutch recall and they said they would call me with a loaner car - More

by gmczr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Fuchs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience you've experienced—especially as a loyal customer who has purchased multiple vehicles from us. This is far from the level of service we aim to provide. We understand how frustrating it must be to deal with ongoing issues, including the recent recall and check engine light after service. Your time is valuable, and it’s clear we’ve fallen short in communicating and coordinating properly with you. We’d like to make this right. Please reach out to our service manager Paul, so we can promptly address the current issue and discuss how we can improve your experience moving forward. We appreciate your feedback—it helps us get better.

May 23, 2025

I purchased a Jeep from them. Buying process was easy but they did surprise me with a $525 fee to process the license plate transfer from previous vehicle to the new vehicle. I li More

by Pete
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sergio Ovalle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Zebardast
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Aguirre
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. While we're glad to hear the buying process itself was smooth, we're truly sorry for the issues that followed. The fee for plate transfer is charged by a third-party service provider, but we understand how frustrating unexpected costs can be. We also sincerely apologize for the errors regarding your registration timing and address. That should not have happened, especially after you provided your updated information. We recognize that the post-sale experience is just as important as the purchase itself, and it's clear we fell short in providing the level of service you deserved. Your feedback is being shared with our team so we can improve these processes and prevent similar issues in the future. If you’d be open to it, we’d appreciate the chance to speak with you directly and make things right. Please feel free to reach out at your convenience.

May 23, 2025

My sale’s Sergio was outstanding for meeting my needs, this was my fourth car use him as my salesman More

by awadsima
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your loyalty and for the kind words! We're thrilled to hear that Sergio has consistently met your needs—four times and counting! We’ll be sure to pass along your praise. Enjoy your new vehicle, and we look forward to helping you again in the future!

May 17, 2025

Always good to work with. Jim and Paul are always helpful and responsive. Go to dealership. More

by JSIGNORELLO252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Shorrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Dietrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for the kind words and 5-star review! We're glad to hear that Jim and Paul continue to be helpful and responsive. We truly appreciate your trust in us as your go-to dealership and look forward to working with you again!

May 15, 2025

Service was great. I appreciated the texting of vehicle status. Matthew was friendly and knowledgeable. Thanks! More

by WA2LAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fuchs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your 5-star review! We're glad to hear you had a great experience and appreciated the vehicle status updates via text. Matthew will be happy to know that his friendly and knowledgeable service made a positive impact. Thanks again, and we look forward to assisting you in the future!

May 13, 2025

Everyone was great to work with. The transaction went very smoothly.. We are very happy with the new Jeep. More

by paulazzaretto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review! We're thrilled to hear that your experience went smoothly and that you're happy with your new Jeep. It was a pleasure working with you, and we appreciate your feedback. Enjoy your new ride, and we look forward to assisting you again in the future!

May 13, 2025

My experience with the auto dealership was excellent—friendly staff, smooth process, and great customer service. More

by brian_morrissey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Ovalle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Zebardast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your feedback and leaving a 5-star review! We’re thrilled to hear you had an excellent experience with our team. It’s great to know our staff made the process smooth and provided the customer service you deserve. We truly appreciate your feedback and look forward to serving you again in the future!

May 07, 2025

The whole experience was a flop. I was not informed of the options for financing, I asked about the rate, was not told that either. With a 877 credit, I could have gotten a lower rat More

by dr.chinyokoro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that we didn’t meet your expectations, especially when it comes to communication around financing and the vehicle orientation. We understand how important it is to be informed about all options, and we apologize for not keeping you in the loop. We’ll be reviewing your feedback with our team to ensure we improve in these areas. We appreciate your input and hope to have the chance to serve you better in the future.

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