Salerno Duane Chrysler Jeep

I had a very positive experience working with both Carlos and Sal. They made the whole buying process easy to understand and answered questions honestly and knowledgeably. I would highly recommend Carlos and and Sal. They made the whole buying process easy to understand and answered questions honestly and knowledgeably. I would highly recommend Carlos and his team! More

Every one was very attentive and honest they didn’t try to trick or force any decision on me gave me time to fully understand the process and pick the correct decision to trick or force any decision on me gave me time to fully understand the process and pick the correct decision More

I had an outstanding experience working with Matt. From start to finish, the level of service, communication, and professionalism was exceptional. Matt was extremely responsive, knowledgeable, and att From start to finish, the level of service, communication, and professionalism was exceptional. Matt was extremely responsive, knowledgeable, and attentive to every detail. He kept me informed throughout the entire process, answered all my questions, and made sure everything was handled efficiently and professionally. What really stood out was his commitment to providing excellent customer service and making sure I was completely satisfied. It's refreshing to deal with someone who genuinely cares about their customers and takes pride in their work. I highly recommend Matt to anyone looking for exceptional service, clear communication, and true professionalism. A five-star experience all around! More

Great experience, it was a very good experience and I was always kept in the know , thank you always kept in the know , thank you More

Great people, Boris and the team were fantastic! A great professional team , kept me informed and made transaction and processing very smooth, it was a very good experience given the anxiety of 1st A great professional team , kept me informed and made transaction and processing very smooth, it was a very good experience given the anxiety of 1st time dealer experience and I appreciate there professionalism and help to make this process a good memory that will stay with the ownership of vehicle, highly recommend, thank you ! More

Paperwork was fast and easy, had a good competitive price on an extended warranty. CPO vehicle was prepped and included a full tank of gas. on an extended warranty. CPO vehicle was prepped and included a full tank of gas. More

Service Department Representative & Service Excellence – Sales Department Needs Improvement My experience with the dealership was a tale of two very different customer service experiences. The Service De Sales Department Needs Improvement My experience with the dealership was a tale of two very different customer service experiences. The Service Department provided outstanding customer service, while the Sales Department could certainly use improvement. When I initially arrived, I drove into the rear lot looking for the Service Department. I noticed an employee from the Sales Department watching me from his vehicle, even after I got out and looked around for assistance. No one approached me or offered to help. When I entered the Sales Department through its main entrance, I again received no greeting or offer of assistance. Typically, customer service includes acknowledging customers as they arrive and asking how they can be helped. Instead, I had to approach someone myself and ask for directions. Unfortunately, the response was neither particularly friendly nor welcoming. At that point, I almost reconsidered going to the Service Department across the street. Fortunately, my experience changed completely when I met Matthew Fuchs from the Service Department. Matthew was absolutely outstanding! He made me feel welcomed, treated me with genuine courtesy and professionalism, and took the time to assist me with my vehicle's service needs. He offered transportation, kept me informed throughout the service process, and followed through until the work was completed. Matthew deserves special recognition for his outstanding customer service. He is an excellent example of how customers should be treated and represents the dealership exceptionally well. Thank you, Matthew, for making what started as a disappointing experience turn into a very positive one! My recommendation to dealership management: Customer service should be consistent throughout the entire dealership, not just the Service Department. The Sales Department would benefit from additional attention to customer greeting, engagement, and overall customer service training. More