Salerno Duane Chrysler Jeep
Summit, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I had an overall positive buying experience at the dealership and am happy with my vehicle purchase. My salesperson, Carlos, was very personable and exerted 0 pressure on purchasing the car or any add dealership and am happy with my vehicle purchase. My salesperson, Carlos, was very personable and exerted 0 pressure on purchasing the car or any additional add-ons. Cory in finance, on the other hand, was cold and not friendly at all. He gave me attitude when I opted out of purchasing the car warranty, telling me at that time that the car I was buying is known to have electrical issues. Thanks for telling me after purchasing just to try and upsell a warranty. And BTW, showing someone a 1 page black and white piece of paper with 5 warranty options is not explaining the warranty. It felt like he was just trying to sell me something. He then made a snide remark about the 2.5% credit card fee I was being charged for putting the down payment on my credit card…”you’ll pay $157 in finance charges but won’t pay $2000 to protect your car.” Totally unacceptable and unprofessional! More
Salerno Duane Jeep was a pleasure to work with on this transaction, easy, quick, and fully transparent. transaction, easy, quick, and fully transparent. More
The first thing as I walked through the door a warm smile and a welcome. That’s all there is to it. A warm welcome separates the dealerships. Jillian was knowledgeable and friendly. What I liked about this i and a welcome. That’s all there is to it. A warm welcome separates the dealerships. Jillian was knowledgeable and friendly. What I liked about this interaction - there was no upsell or trying to push any products. Great job and I highly recommend using Salerno Duane over that smug dealership down the road from them. More
This was such a fast and easy process. Cesar got my payments where I needed to be and they took back my lease when I was well over in my miles. Thank you again!! My 4th Ram I leased at Sal Cesar got my payments where I needed to be and they took back my lease when I was well over in my miles. Thank you again!! My 4th Ram I leased at Salerno Duane! More
Always a great experience! Appreciate all the communication while my car was there-Will was very helpful! Appreciate all the communication while my car was there-Will was very helpful! More
We appreciate the quick resolution with our cracked windshield. It was deed defective and we were able to schedule a replacement. The service was done within hours. Thank you. windshield. It was deed defective and we were able to schedule a replacement. The service was done within hours. Thank you. More
Service always on time. Great communication before appointment and always a follow up communication after the service was performed. Great communication before appointment and always a follow up communication after the service was performed. More
Great team. They secured the truck I wanted and provided the best price and service possible They secured the truck I wanted and provided the best price and service possible More
Terrible customer service , Had the truck for days only to say there was no problem despite check engine light and stored codes .Picked the truck up and got stranded on the side of the road later that same to say there was no problem despite check engine light and stored codes .Picked the truck up and got stranded on the side of the road later that same day when the truck lost all power on the turnpike It put me in a dangerous situation . I placed a call to the service dept but since it was a Saturday I got the run around from the AI assistant which was worthless in a real time situation. I had the truck towed to another dealer who actually fixed the problem which was the MGU covered under the 8 year 80k mile emissions warranty. The service advisor finally called me back 5 days later with a terrible attitude . I never leave reviews but this guy deserves to be fired yesterday. When I dropped the truck off he had a bad attitude . The customer next to me was offered a ride home I was not . I will never go back there again . More






