Salerno Duane Chrysler Jeep
Summit, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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a well run organization bravo to you all a well run organization bravo to you all organization bravo to you all More
Great experience. Salesperson was responsive and professional. Car is great so far. Repeat customer here Salesperson was responsive and professional. Car is great so far. Repeat customer here More
The dealership and its staff were very professional. The sales associate and the finance representative were extremely professional. The whole process was very efficient. The sales associate and the finance representative were extremely professional. The whole process was very efficient. More
Great experience. Eric Gordon and Sal were both fantastic and a pleasure to work with! Had a great experience at Salerno-Duane Jeep! Eric Gordon and Sal were both fantastic and a pleasure to work with! Had a great experience at Salerno-Duane Jeep! More
Amazing service. Very communicative and willing to work around my schedule. Highly recommend Salerno Duane! Very communicative and willing to work around my schedule. Highly recommend Salerno Duane! More
Excellent service, quickest and easiest car buying experience I have ever had. Great place to buy a car! experience I have ever had. Great place to buy a car! More
Matt and Jaylen were standout performers in our experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: the apparent default of this service center is to have a robot try to receive calls and schedule appointments, making it difficult to get solutions in a traditional matter. They want to call back at a later time to confirm, which that call sometimes never comes. As customers can spend big $ here, it would be nice to speak to a human. Additionally, short staff had caused this appointment to have been delayed 3 weeks from the original schedule. Next, our 9am appointment was discussed to address three items including getting new tires. When the vehicle was evaluated, the center then had to get the tires ordered which caused a delay - pushing completion to the next day. A bit frustrating to not have had tires onsite, since we had pre-agreed for likely replacement. However, the largest issue was that the service was actually completed the evening of the first day, but the paperwork reportedly never made it to the front desk. So we waited for a call until the next afternoon (Saturday). When we called in, Service was closed after 1:00pm and Sales put us on hold indefinitely. When we were able to reach Service separately, they investigated and found out about the paperwork. In summary, we appreciate the work done by the front desk team. Investments could be made in additional personnel, and improved communication within the service team. Those are the reasons preventing a positive recommendation. More
Clean and professional atmosphere. All salesmen seem great and are willing to work with you to get you your car. All salesmen seem great and are willing to work with you to get you your car. More







