Salerno Duane Chrysler Jeep
Summit, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Matt and Jaylen were standout performers in our experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: the apparent default of this service center is to have a robot try to receive calls and schedule appointments, making it difficult to get solutions in a traditional matter. They want to call back at a later time to confirm, which that call sometimes never comes. As customers can spend big $ here, it would be nice to speak to a human. Additionally, short staff had caused this appointment to have been delayed 3 weeks from the original schedule. Next, our 9am appointment was discussed to address three items including getting new tires. When the vehicle was evaluated, the center then had to get the tires ordered which caused a delay - pushing completion to the next day. A bit frustrating to not have had tires onsite, since we had pre-agreed for likely replacement. However, the largest issue was that the service was actually completed the evening of the first day, but the paperwork reportedly never made it to the front desk. So we waited for a call until the next afternoon (Saturday). When we called in, Service was closed after 1:00pm and Sales put us on hold indefinitely. When we were able to reach Service separately, they investigated and found out about the paperwork. In summary, we appreciate the work done by the front desk team. Investments could be made in additional personnel, and improved communication within the service team. Those are the reasons preventing a positive recommendation. More
I called about a recall on my Jeep more than a month ago. They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or follow up. More
Excellent experience with the service department. Good communication. Highly recommend. Worth going out of your way to go to this dealership. Good communication. Highly recommend. Worth going out of your way to go to this dealership. More
High in Comms, listed out the areas to remediate, friendly staff thank you for the service. friendly staff thank you for the service. More
Very honest dealership definitely treated me with the utmost respect. I will definitely be a customer for life. No switch and bait like the other Ram dealers on Route 22. Gave me a better deal and the utmost respect. I will definitely be a customer for life. No switch and bait like the other Ram dealers on Route 22. Gave me a better deal and the truck had more options. Thank you very much. I'm a very satisfied customer. More
Flawless experience this time around on the service with a recall on my Jeep Grand Cherokee 4xe a recall on my Jeep Grand Cherokee 4xe More
Very professional and always delivers exceptional client service and puts my car back on the road. service and puts my car back on the road. More
SDCDJR Service was amazing! It was a pleasure to service my vehicle there. Everyone is pleasant and professional to deal with. I recommend buying from SD CDJR and servicing you It was a pleasure to service my vehicle there. Everyone is pleasant and professional to deal with. I recommend buying from SD CDJR and servicing your vehicles there! More
Extremely satisfactory experience with Cory in Finance. Very professional and organized. Transaction went very smoothly and quickly. Very professional and organized. Transaction went very smoothly and quickly. More
All went smooth. Arranged a ride to work and back for me. Great service and everything went as expected. Arranged a ride to work and back for me. Great service and everything went as expected. More







