Back

Salerno Duane Ford - Service Center

Summit, NJ

4.8
147 Reviews

147 Reviews of Salerno Duane Ford - Service Center

Sort by
February 23, 2024

I live in Sussex County but will make the trip down to Summit to have our vehicles serviced at Salerno Duane every single time. This past visit, while I was waiting for my husband's truck to be serviced, More

by KATE.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wanda, Geo
February 16, 2024

Heather was prompt and informative. She followed up exactly when she said she would for a special order part. All in all was a great experience. More

by 111Porsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Salerno Duane Ford responded

Thank you for sharing your great experience and for the 5 star review!

January 31, 2024

Very happy with the quick service, reasonable price, and valet delivery of the car back to our house in Maplewood. More

by tom@hoxpat.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Salerno Duane Ford responded

Awesome! Happy to help! Thank you for the 5 star review and for sharing your experience.

January 19, 2024

Excellent customer service. Provided clear direction and timelines of what was wrong with my car and how long it would take to fix. More

by JMIAO34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2024

Great service from start to finish. Very accommodating and informative. Thank you thank you thank More

by KPBEATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2024

Accommodated my needs with a loaner and repaired and did my recall that I requested More

by celtz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Heather was attentive and thorough. I had a wonderful experience working with Salerno Duane on my F150 More

by jake.caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Salerno Duane Ford responded

Awesome! Enjoy your new truck!

January 04, 2024

Always an expert and a polished professional! Great at communication you always know what is happening with the vehicles. More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Salerno Duane Ford responded

Appreciate your business and your kind words!

January 02, 2024

Heather is absolute pleasure to work with. Knowledgeable, punctual, nice. She took care of all my warranty repairs. More

by azaslavsky2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Salerno Duane Ford responded

Great to hear that you enjoyed your service experience! Happy New Year! :)

December 20, 2023

I will highly recommend for service they solved and quickly done the job thanks everyone More

by MAHMOOD2T46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
6
...