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Salerno Duane Ford - Service Center

Summit, NJ

4.8
147 Reviews

147 Reviews of Salerno Duane Ford - Service Center

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August 14, 2023

Carrie was wonderful and extremely accommodating. Very attentive and always got right back to us. More

by tonypereira92
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2023

Satisfied from the appointment scheduling to my car service! Will definitely return there with no hesitation. More

by atoure07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Salerno Duane Ford responded

Looking forward to working with you again in the future!!

August 08, 2023

Carrie is an exceptional service advisor. She communicates effectively and calls in a timely manner with status and details. Her excellent demeanor and cheer last until the workday ends. Kudo More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreas Ayaya
June 12, 2023

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

The dealer is always helpful and tries to find ways to help with the costs to the customer. More

by arod1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2023

Customer service always very friendly and helpful…Heather is so knowledgeable, and certainly makes visits simple. Thank you, Susan miller More

by SUSANMILLER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Service experience was very good. Service Advisor was polite and professional, Facility was clean with refreshments and the advisor recommended the best options to service my vehicle More

by mr.dbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Excellent service. Easy and convenient to schedule; friendly staff and kept me informed of progress. Shuttle service is a major plus More

by rcalbertalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich - service mgr - outstanding customer care
Jun 07, 2023 -

Salerno Duane Ford responded

Thank you so much for sharing your experience! We love that you find our service department to be so easy and convenient. Happy to help!

June 01, 2023

Heather should be the Chief Executive Officer of Ford Motor Company. She is efficient and polite More

by kara6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

Very friendly, helpful and professional. I always feel comfortable bringing my bronco to the dealership for service. More

by jamccarron
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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