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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,672 reviews
June 29, 2016
Very nice The entire experience for me was great. I was recommended by my daughter because she bought a car the day before. It took about the time I expected it The entire experience for me was great. I was recommended by my daughter because she bought a car the day before. It took about the time I expected it to take. I rated the price as Good and Not Excellent because I believe my trade-in was worth more. That is my only issue that I had to contend with. The salesman were awesome. Extra nice and great to work with. They were not pushy and felt they were honestly wanting to help me find the right car. Used to get referral fees and I understand Ford stopped that. I don't agree because my daughter sold myself and a co-worker into purchasing a new Ford within 1 day of her purchase. More
by shaeffer416
Employees Worked With
Other Employees :
Chad Manis
June 28, 2016
Smooth transaction Worked with Chandler, he was great. Transaction was smooth and him and Raj were very friendly. Would definitely recommend Sam Pack Ford to anyone loo Worked with Chandler, he was great. Transaction was smooth and him and Raj were very friendly. Would definitely recommend Sam Pack Ford to anyone looking for a new car. More
by mrayes
June 28, 2016
Best Buying Process Ever ! Jose provides the service you are looking for when buying a new truck. He followed up before and after the sale. I was so impressed the way he handl Jose provides the service you are looking for when buying a new truck. He followed up before and after the sale. I was so impressed the way he handled the whole process. This is the way buying a new truck should be! More
by CDGill
Employees Worked With
Jose Garcia
June 27, 2016
Smooth and enjoyable transaction. Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I n Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I needed. I had a fairly strict budget, and that was respected by everyone. The dealership is beautiful and the waiting areas are comfortable which make your time here seem shorter than it is even on a very busy Saturday. More
by amassey3
June 27, 2016
Great Expierience As always I was very impressed with the professional way all Sam Packs people handle themselves. They always bend over backward to make sure you are p As always I was very impressed with the professional way all Sam Packs people handle themselves. They always bend over backward to make sure you are pleased with you purchase. That is why I keep coming back. RJ and Jerrod did a great job. More
by Hover Landscape
June 26, 2016
Great prople to to work with from sales to finance. Very honest and friendly staff, Chandler and Michael made this experience very smooth and easy. to to work with from sales to finance. Very honest and friendly staff, Chandler and Michael made this experience very smooth and easy. More
by Mfpjap08
June 22, 2016
Very smooth experience! Very honest and friendly staff! Melanie was terrific! She lives up to her word. She made this experience very smooth! I will definitely be returning f Very honest and friendly staff! Melanie was terrific! She lives up to her word. She made this experience very smooth! I will definitely be returning for my next purchase! More
by Dross51
June 15, 2016
Trustworthy Service Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need rig Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need right away and made a point of getting me exactly what I wanted. Even after I signed my contracts, she made sure to follow up and check that everything was in place and that I was happy. Justin was great when I went in to finance. He was very open and honest, doing his very best to help me understand everything. They both made a real effort to help me out and it was greatly appreciated. More
by ariacochran
June 14, 2016
Very smooth transaction I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great transaction all around. More
by Jaala Vaught
June 09, 2016
Most effortless car purchase I've ever made I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at any dealership. Their representative, Chandler Center, was knowledgeable and a very professional sales person. More
by David Zalkovsky
