Sam Pack's Five Star Ford Carrollton

Great dealership! Melanie was great! She really took care of us. She made sure we knew everything about the car. She was very proactive with making sure we were gett Melanie was great! She really took care of us. She made sure we knew everything about the car. She was very proactive with making sure we were getting what we wanted and not just getting a sale. Great experience!! More

Do not buy here- They said they would fix a problem before I bought the car-They didn't--the whole car fell apart and say said oh-well looked like they put a band-aid They said they would fix a problem before I bought the car-They didn't--the whole car fell apart and say said oh-well looked like they put a band-aid over the whole car. I had purchased many car from them and they couldn't fix what they said they would.. I guess they coudn't is why it fell apart. More

Worst new car experience but love the Ford Explorer Sam Pack Ford in Carrollton is where I purchased a 2014 Ford Explorer Base. I then had leather and custom wheels added to arrive a nice looking SUV th Sam Pack Ford in Carrollton is where I purchased a 2014 Ford Explorer Base. I then had leather and custom wheels added to arrive a nice looking SUV that I get compliments on 7 months later. Alex Sagcal was my salesman and a really knowledgeable and service oriented guy who represents Sam Pack better than they deserve. I had to return to the dealer or Alex would pick-up my SUV on 4 occasions. One to get the leather installed, One to get wheels right (ordered chrome, aluminum corrected). I observed my new SUV closely and noticed dings to the body after being in the service stall which were not there when I arrive. I complained and they fix them only to find later that my Garman GPS was missing after being in the body shop where I was addressed as "what'cha need man". I was so elated to leave this place that I never wanted to return, so when I discovered my GPS missing, I decided it was not worth it to have to deal with the low-lifes that work there. If you are a proud and accomplished Black Male, beware.....you will draw haters that work for the dealer and your new vehicle will be scarred in so way....just a fact!!!! While I love my Explorer, I will never buy a Ford product again. I keep a Benz or BMW for the wife, now I know why! I live in Plano and will get my SUV service in Frisco. More

Superbly Stellar Service! My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It ta My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It takes a lot to impress me. From the first day I inquired about Ford F-150 pricing in September 2013, to the day I drove off the lot in my brand new Platinum in March 2014, and even continuing TODAY.. I have been met with the utmost professionalism and care by this stellar team. I would consider them a network of truly passionate and dedicated worker bees, all striving for the same collective mission in excellence. Not only did my salesman Jack Verver assist me in my very meticulous requests for my new truck, but he was the most patient and helpful in my very long six month buying process. I was in very specific financial boundaries, and he met me exactly where I wanted to be without violating the integrity of service and quality I was asking for. Because I am a GAF certified roofing contractor, I qualified for the X-PLAN pricing, which is a very nice discount. Knowing that he was taking a loss on profit margins with my sale, Jack continued to offer me the "Royal Treatment" and red carpet service. I must have visited their showroom a dozen times browsing options and colors, and test driving several different trucks. I got to know pretty much ALL of the staff at this location and I can say the same thing about every one of them. They all acted like they were individually there to serve me, even though Jack was my official salesman. I am so happy I made the decision to go with Ford for my buying experience. I invested in a $54,000 with some nice rebates and discounts.. and I feel that I have received an incredible deal on everything that has been presented to me thus far. I've been back a few times since then and everyone is always so friendly and welcoming, even offering to wash my new truck when I return. I know many of them by first name now, and consider them my Ford family. WOW Ford.. you've really set the "Golden Standard" of service and salesmanship!! All this and I haven't even mentioned a word about how amazing and technologically advanced my new Ford F-150 Platinum is. This truck is #1 in comfort, style, durability, gas mileage, tow capacity, and engine performance. Bravo! I would highly recommend this dealership to anyone interested in purchasing a new vehicle. They will treat you like family that's for sure!! More

Melanie is awesome! Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helpe Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helped me through all the comparisons and ultimately helped me land the one I really wanted. Hands down the best car experience I have ever had. Thanks Melanie!! More

Expediant! From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was wa From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was waiting for me. I was test driving it in no time after being greeted by Melanie. Too good to be true with her help I was driving my used truck in a short time and thanks to the guy who acquired the financing for me (can't remember his name) " Top notch team!" More

Excellence Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get bett Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get better as time goes on so it is an endless cycle that gets more expensive as time goes by. It can be a confusing and discouraging experience. Jerry Reynolds had suggested the Sam Pack family of dealerships but we tried to deal closer to home. Ok we were wrong. We met with many dealers in our search for a new truck. We had an idea of what we wanted and were willing to pay for since we had copied a deal off the Sam Pack website. As we shopped around no one could beat it. We were told by one sales manager that it was a “stupid price” and that if we tried to get that truck we would find that it had been sold. We got in touch with David Keen at Sam Pack in Carrolton and found out that that sales manager was wrong. David is a great salesman. He is knowledgeable intuitive and a pleasure to deal with. We basically ended up with the same truck we were dealing with close to home with a better package for the same price. We would like to thank David Keen and the entire sales team at Sam Pack in Carrolton for making our 80 mile drive worth the trip. We need look no further the next time we decide to buy and we will heartily recommend Sam Pack in Carrolton and David Keen to our friends and family. Sam Pack sets the standard for excellence. Thanks, Joe Henderson More

My father has been making some calls around for deals on a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my experience easy. He also answered every question with ease and worked with our price point. Chandler was a pleasure to work with and literally made this one of the easiest transactions possible. Most of the negotiating had been done prior to coming in, but after 4 hours I was driving home with the new escape of my dreams! He is very personable and his friendliness makes you feel very comfortable. Today I went to pick up my license plates and he helped make sure everything was in place and answered any of my last minute questions. Thank you Chandler for making this such a great experience! More

The people were very friendly, easy to work with and the overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs has been very good about helping with those issues. More