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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,852 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,852 reviews
September 26, 2026
Great service, great sales team and Fantastic finance department. Test drove a few trucks and decided to purchase the King Ranch F150. It’s comfortable, drives great, gets super mileage and has amazing department. Test drove a few trucks and decided to purchase the King Ranch F150. It’s comfortable, drives great, gets super mileage and has amazing amenities like message seats. Thank you to everyone who helped! We LOVE our new vehicle. More
by Heatherblair64
September 25, 2026
Claudia was INCREDIBLE! I came in with a lot of questions and she worked diligently to help me find the best fit for my needs. She listened well, and didn't lose focus when I came in with a lot of questions and she worked diligently to help me find the best fit for my needs. She listened well, and didn't lose focus when I needed to pivot. Overall, this is the best Ford dealership I have ever worked with. Everyone I have interacted with over the years has been genuine, and have offered excellent customer service. Absolutely would recommend friends and family to come here too. THANKS AGAIN CLAUDIA!! More
by April W.
Employees Worked With
September 25, 2026
Very nice dealership, employees were all great! Our salesman was great and everyone that assisted us were great as well. Our salesman was great and everyone that assisted us were great as well. More
by John
September 22, 2026
I had a great experience with Five Star Ford! Rocky and Benny were absolutely amazing throughout the entire process. They made getting my truck smooth, easy, and stress free from start to finish. Rocky and Benny were absolutely amazing throughout the entire process. They made getting my truck smooth, easy, and stress free from start to finish. They were both helpful, professional, and made sure everything went smoothly without making me feel pressured. I really appreciate all their help and would definitely recommend Rocky, Benny, and Five Star Ford to anyone looking for a new vehicle! More
by Israelbalbuena8
September 19, 2026
Excellent sales experience. Frank was able to find the exact truck I needed and saved me having to search endlessly on websites for the specific packages I needed. I was able to Frank was able to find the exact truck I needed and saved me having to search endlessly on websites for the specific packages I needed. I was able to make an appointment and see the truck, plus others I was interested in to compare colors. When we decided on a model and color he made a very good deal for me with a very fair offer for the trade-in. The truck was delivered in perfect condition! Frank’s honest and respectful approach was much appreciated. The finance and finish to the sale were quick and painless, thanks to Alex! Overall a pleasant and relaxed experience without the drama one expects at other dealers. Thanks to everyone at Sam Pack’s Carrollton! More
by Jim Bob Tx
September 19, 2026
Work extremely hard to find my father the best deal, price and vehicle for him! price and vehicle for him! More
by Carloshdz214
Employees Worked With
September 18, 2026
Excelente Servicio del Dealer Mi agente Marlet La recomiendo muy buena atencion A mis amigos recomiendo muy buena atencion A mis amigos More
by enriquemsanchez1976
Employees Worked With
September 18, 2026
I have lost count how many vehicles my family and I have bought from this dealership over the years. You truly get 5 star treatment. No pressure, respectful and friendly. In my recent purchase just a few w bought from this dealership over the years. You truly get 5 star treatment. No pressure, respectful and friendly. In my recent purchase just a few weeks ago, it was no different. Danny Forsee, Matthew Labine and finance guy, Benny Beckham were all a part of, once again, a great experience buying my car. I feel like family and I love my new purchase. Go see them, ask for Danny! More
by Jodie
September 16, 2026
Claudia Ramírez is still a rockstar even after months of purchasing our Explorer xx from her. Still very attentive and makes sure we are taken care of. Glad she was our salesperson 100% purchasing our Explorer xx from her. Still very attentive and makes sure we are taken care of. Glad she was our salesperson 100% More
by Ernie23
Employees Worked With
September 16, 2026
Great dealership. Not pushy like other places. Didn't try to force me add ons or make me take the extended warranty. On top of that they canceled my old toll tag & g Not pushy like other places. Didn't try to force me add ons or make me take the extended warranty. On top of that they canceled my old toll tag & gave me a new one around assigned to my account. Convenient. I got a great truck at a good price. More
by ceorear
