Rocky Wall

Had a fantastic experience purchasing a brand new Ford Explorer that was quick and seamless all thanks to Rocky. He knew the car back to front and the entire process was clear all the way through. Huge th Explorer that was quick and seamless all thanks to Rocky. He knew the car back to front and the entire process was clear all the way through. Huge thanks to Rocky for a fantastic experience and will be coming back here for the next one!! More

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Rocky and RJ were fantastic to work with. I found the truck that I wanted and the interest rate that Ford was offering was the cherry on the cake. You've made a customer for life here and not I found the truck that I wanted and the interest rate that Ford was offering was the cherry on the cake. You've made a customer for life here and not pushy at all. In and out the door in an hour, plates in hand and even my Toll Tag. Great customer experience and service! More

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Arrived with my trade in around 1:00 pm and left with my new truck before 4:00 pm including going through finance. new truck before 4:00 pm including going through finance. More

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I had a great experience with Five Star Ford! Rocky and Benny were absolutely amazing throughout the entire process. They made getting my truck smooth, easy, and stress free from start to finish. Rocky and Benny were absolutely amazing throughout the entire process. They made getting my truck smooth, easy, and stress free from start to finish. They were both helpful, professional, and made sure everything went smoothly without making me feel pressured. I really appreciate all their help and would definitely recommend Rocky, Benny, and Five Star Ford to anyone looking for a new vehicle! More

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I had the pleasure of meeting with Rocky to purchase my first ever new car and he was wonderful!! I highly recommend Rocky if you are ever in need of a new car, he was very attentive and knowledgeable abou first ever new car and he was wonderful!! I highly recommend Rocky if you are ever in need of a new car, he was very attentive and knowledgeable about anything I asked! More

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The process of getting my new truck was smooth and efficient. Rocky was wonderful. Would definitely use him again. efficient. Rocky was wonderful. Would definitely use him again. More

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I recently had the pleasure of visiting Sam Pack's Ford in Carrollton and I must say, it was an outstanding experience from start to finish. We were cared for by the exceptional team that immediately Ford in Carrollton and I must say, it was an outstanding experience from start to finish. We were cared for by the exceptional team that immediately made us feel welcome and valued, even though we arrived at the end of the Cowboy game (a little grumpy from an afternoon of car shopping) and were there for one of their lowest priced deals- a Wrangler! What truly set Sam Pack's Five Star Ford apart was the exceptional service provided by the entire team as one cohesive unit. Christopher Kraus was our sales consultant, Scott Saveraid welcomed us, Joseph Walker discussed aftermarket options and finally we were taken to Luis Gonzalez in finance. Rusty Walls got it rolling on the phone and even sent a video of the Jeep. They were all so kind and helpful. Scott welcomed us as we came in and got us right over to Chris. From the moment we met Christopher, it was evident that he was passionate about Sam Pack’s Ford and genuinely cared about his customers. Christopher's knowledge and expertise were evident as he guided us through the entire process, addressing any concerns we had along the way. He made us feel comfortable and valued as customers, going the extra mile to ensure that we were satisfied with our decision. His willingness to climb into the back of a two-door Jeep Wrangler with a smile and a laugh demonstrated his commitment to providing exceptional service. His dedication to customer satisfaction and his belief in this company was evident in every interaction, making us feel confident and reassured throughout the entire process. He exemplified professionalism, knowledge, and a genuine passion for this dealership. When we started talking aftermarket options, Joseph Walker joined us to discuss our specific needs and preferences. He took the time to understand our requirements and went above and beyond to find the perfect solutions for us. Finally, Luis Gonzalez, in finance, was a pleasure to work with. He was kind, helpful, and took the time to explain all our options in a clear and compassionate manner. He made sure we understood every step of the process and ensured that we were comfortable with our decisions. They all acted like we were their best friends repeatedly saying “we want you to be our customers for life!” They stayed focused and never rushed us. You never would have known there was a game on with the generous attention they gave us. We only knew because of the Cowboy jerseys that they were proud to have been given by the owner who they were happy to share was a great guy and again reminding us that ‘Sam Pack wants customers for life’. They were terrific and made it a great day. As we concluded the purchase, each team member stayed to congratulate us, reinforcing their commitment to having us as "customers for life." Their genuine enthusiasm and belief in Sam Pack's Ford as a dealership were evident, making the entire day memorable. I firmly believe that when making a significant purchase, it is essential to feel good about the experience. Sam Pack's Ford team not only met but exceeded my expectations, making the entire process a truly terrific experience. I wholeheartedly recommend Sam Pack's Ford in Carrollton to anyone in search of excellent service, knowledgeable staff, and a dealership that truly cares about their customers. Sam Pack's Ford has undoubtedly earned my trust and recommendation as a dealership that cares deeply about its customers. More

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Rocky was awesome to work with buying my F250. We will never buy anywhere else. We will never buy anywhere else. More

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2nd purchase over the phone; F-150 from Rocky and Trey. From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. J From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. Jerry Reynolds sure is a wealth of positive information. Well worth the time to read and listen. More

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missed david but got rocky wall to help out. found the f150 i wanted nd put a deposit down. rocky was great to work with. f150 i wanted nd put a deposit down. rocky was great to work with. More

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