Alex Sagcal

Terry Smith did an excellent job explaining the different levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There was zero pressure to close the deal immediately. They even gave me the quote and told me to think about it over the weekend. After the weekend, Terry called me back with a vehicle that had more features that they were discounting. It was the right truck, at the right price, and the right financing terms. No games, no gimmicks, and no add-ons like other dealers in the DFW area. NO ADD-ONS!!! Other dealerships were trying to make us pay for costly add-ons the Ford included on the vehicle. More

Helpful 0

Report | Print

Excellent customer service. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. More

Helpful 0

Report | Print

The best experience of buying a truck I have had in years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the ke years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the keys to my truck..Thank you More

Helpful 0

Report | Print

This Dealership is Amazing. The excellent customer service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a cus service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a customer. More

Helpful 0

Report | Print

i was very pleased. alex was very prompt with his reply. he replied with the information i requested. it was very helpful. thank you so much! he replied with the information i requested. it was very helpful. thank you so much! More

Helpful 0

Report | Print

I just purchased a 2020 Ford F-150 from Sam Pack in Carrollton. I was introduced to my salesman Danny Forsee by Alex Sagcal. Danny was a consummate professional. He allowed me to drive several differen Carrollton. I was introduced to my salesman Danny Forsee by Alex Sagcal. Danny was a consummate professional. He allowed me to drive several different trim options and when I settled on the trim they didn’t have my preferred color in stock. Danny went to work and found my Truck at another dealership. The negotiation process was easy and straightforward (basically no-haggle pricing). Sandy in the finance department was easy to work with and was not super pushy with upselling. Finally, I spent time with Joseph and he guided me through all the features of my new truck and set up my phone too! I am confident in my purchase and will travel to see Danny at Sam Pack for my future purchases. More

Helpful 0

Report | Print

I asked a manager that I knew worked at 5 Star Ford in Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to b Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to be traded in, I had my agent & really nice managers check in with me on a relaxed yet regular basis to make sure I was still happy during the wait. Any odd questions where always answered even if they had to track down the answer. Then after my dream truck drove in the door... I found out it was just too WIDE for my comfort. Turns out the whole industry changed the standard width of the wheelbase several years ago. So I ended up switch down in truck size to their Ranger. I got just as great of service, and they were STILL willing to go the extra mile to make sure I got exactly what I wanted. The whole feel of the dealership is of competent & relaxed efficiency. They CAN and DO go the extra mile to make sure you are happy with the vehicle you select! I was absolutely floored at the extent & quality of their warranty plans. I highly recommend that EVERYONE look into their warranty plans too. They really want you to STILL LOVE your vehicle even after the warranties expire! The quality and variety options were unbelievable GREAT & will more than pay for itself over the life of the plan! More

Helpful 0

Report | Print

Great experience through the buying experience We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through ou We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through our decision making process without applying any pressure. We give him 5 stars! More

Helpful 0

Report | Print

GREAT GUYS Alex makes you feel welcomed like you belong the same goes for Ray he goes above and beyond for his customers treats you like he's known you for a whi Alex makes you feel welcomed like you belong the same goes for Ray he goes above and beyond for his customers treats you like he's known you for a while you can't beat that kind of service More

Helpful 0

Report | Print

Great service We have purchased 3 cars in the last 4 years from this dealership, and every time have had an enjoyable car buying experience. People like Jared, the We have purchased 3 cars in the last 4 years from this dealership, and every time have had an enjoyable car buying experience. People like Jared, the salesman, Dak, his assistant in this latest sale, and Joseph, the tech man, made us feel comfortable that we were working with a first class organization, giving us the best possible deal they could. More

Helpful 0

Report | Print