Garrett Tidman
Garrett Tidman at Sam Pack's Five Star Ford Carrollton

Garrett Tidman

Service Writer

Sam Pack's Five Star Ford Carrollton

1635 S Interstate 35E
Carrollton, TX 75006

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4.4
32 Reviews
4.4

32 Reviews

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32 Reviews of Garrett Tidman

August 07, 2026

Dealership Rating
Employee Rating

Five Star Ford, is a Five Star Team! Always enjoy the personal touch and professionalism with Danny and the support team. Keep up the great work and team spirit! Thank you More

by kapatti2203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 08, 2026

Sam Pack's Five Star Ford Carrollton responded

Kapatti2203, Thank you so much for the kind words! We truly appreciate your support and are thrilled to hear that Danny and the Five Star Ford Carrollton team consistently provide you with that personal, professional touch. We'll be sure to pass your encouragement along to everyone. Congratulations on your new Ford and know that we look forward to helping you enjoy your ride. Call us for advice at 972-242-6415. Best regards, Trey Russell, General Manager

July 18, 2026

Dealership Rating
Employee Rating

We have been buying cars from Sam Pack’s 5 Star Ford in Carrollton for 30 years, I think this was number 16, we always get the best service, it’s worth the hour drive each way to get the best customer serv More

by monabrezina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clay Young, Terry Smith

Jul 19, 2026

Sam Pack's Five Star Ford Carrollton responded

Monabrezina, Thank you so much for taking the time to share this wonderful history with us. Customers like you are the absolute heartbeat of our dealership. We are deeply grateful for your 30 years of loyalty and are thrilled to have delivered top-tier customer service for your 16th purchase. Thank you for making the drive to Sam Pack’s Five Star Ford Carrollton—we look forward to serving you for many more years to come! Reach us at 972-242-6415 for vehicle advice any time. Congratulations! Best regards, Trey Russell, General Manager

October 25, 2025

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Employee Rating

David Baldovin and team were incredible. I’ve been buying vehicles from them for years. More

by bryan.crowson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2025

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Bryan, on your newest vehicle from Five Star Ford Carrollton. We appreciate knowing David and our team took good care of you. Your loyalty means a lot to all of us. Should you need our advice, don't hesitate to call 972-242-6415. Thank you for your endorsement and continued business. Best regards, Trey Russell, General Manager

October 02, 2025

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Employee Rating

Around the end of June my clutch system in my car broke (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same More

by Alexis.rioux12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 17, 2025

Dealership Rating
Employee Rating

Great people at this dealer . Service was great , the advisor kept me informed on all things being done in a timely manner. More

by csmith01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clay Young , Kevin Cunningham, Travis Doyle, Vincent Grazioso, Christian Martinez

Sep 18, 2025

Sam Pack's Five Star Ford Carrollton responded

Thank you, csmith01, for recognizing and endorsing the Five Star Ford Carrollton service department. On behalf of all the service staff, we want you to know we appreciate your loyalty. When we can be of service in the future, please reach us at 972-446-5000. Best regards, William Miller, Service Director

April 30, 2024

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Employee Rating

Pretty good dealership I’ve bought all my trucks from here, service department is always quick More

by Adair99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raj Patel, Clay Young , Kevin Cunningham, Travis Doyle, Vincent Grazioso, Christian Martinez, Seth Wright

Apr 30, 2024

Sam Pack's Five Star Ford Carrollton responded

Adair99, We appreciate every time you visit Five Star Ford Carrollton. Thank you for recognizing so many members of our staff. We look forward to your next call to 972-242-6415. Enjoy your new truck! Best regards, Trey Russell, General Manager

March 26, 2024

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Employee Rating

Very personable and responsive. I have spoken to Seth multiple times after buying the vehicle. . . More

by Jsooby11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cunningham, Mo Dandan, Rey Mendoza, Seth Wright

Mar 26, 2024

Sam Pack's Five Star Ford Carrollton responded

Jsooby11, We appreciate you at Five Star Ford Carrollton! Communication is key to helping our customers enjoy their new Fords. Don't hesitate to reach out to 972-242-6415. We want you fully knowledgeable about your vehicle. Thank you for your business and review. Sincerely, Trey Russell, General Manager

August 21, 2023

Dealership Rating
Employee Rating

I've asked several people several times to give me an appointment to analyze a police car's chronic engine light problem. I also asked Fleet for Explorer quotes. Nothing yet. call me to discuss...682- More

by swoodard
Recommend Dealer
No

Other Employees Tagged: Alan Rosner

Aug 26, 2023

Sam Pack's Five Star Ford Carrollton responded

Hello swoodard, Thank you for reaching out and letting us know you are having issues connecting with us. Expect a call from our management team soon. In the meantime, I can be reached directly at 214-693-6599 or treyrussell@spford.com. You will have my total attention in resolving the engine light issue. Sincerely, Trey Russell, General Manager

March 11, 2022

Dealership Rating
Employee Rating

For a guy that knows how to interact with people DANNY FORSEE is the best ever. I've bought cars from him and introduce my family to him and they just love him. DANNY really goes the extra miles to please More

by kbonner146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Forsee, Drew Crysdale, Clay Young , Kevin Cunningham, Mo Dandan, Jose Garcia, Otilio Hernandez

Mar 13, 2022

Sam Pack's Five Star Ford Carrollton responded

Thank you, kbonner146, for recognizing so many Five Star Ford Carrollton staff members. We all want to help you enjoy your new Ford. When you have vehicle questions, we want to hear from you at 972-242-6415. Best Regards, Trey Russell, General Manager

January 31, 2021

Dealership Rating
Employee Rating

Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the deale More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clay Young

Feb 01, 2021

Sam Pack's Five Star Ford Carrollton responded

Susan, Thank you so much for your loyalty to Five Star Ford Carrollton and for your kind words. Clay and our service team look forward to keeping you safe and comfortable in your Ford. We truly look forward to hearing from you again at 972-446-5000. Best Regards, Drew Crysdale, Service Director

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