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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,246 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,246 reviews

February 08, 2022

Everyone IDealt WithWas Very Everyone I Dealt With Was Very Friendly, Knowledgeable & Professional.. Thank You. Just So You Know I Purchased A Ford Truck From The Previou More

by THE BASS~TARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Annette Congrove, Paul Sears
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville! We are grateful you gave us the chance to help with the care of your Ford. Our service team remains available at 972-221-2900 to answer any additional care questions. We look forward to keeping you coming back to our dealership. Thank you, Chuck Lee, Service Director

February 07, 2022

Awesome experience. Needed 6 tires for dually and their pricing was better than the big chain tire shops. Easy to make appointment and they mounted, balanced, and alignment the same afternoon. Truck was wa More

by gjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello gjs, Thanks for taking advantage of our tire price guarantee. We want you safe on the roads. So, call us at 972-221-2900 any time you have truck care needs. Annette and I look forward to seeing you at Five Star Ford Lewisville again. Take Care, Chuck Lee, Service Director

February 05, 2022

All aspects of the purchase were conducted very well. Sales handled questions and concerns well, Burt was professional, courteous and friendly. Zack was just as helpful and professional on the Finance si More

by velvet_farms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Byrd
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, velvet_farms, for sharing your remarks and endorsing the Five Star Ford Lewisville sales team. Customer care continues and we welcome future vehicle questions at 972-221-2900 Stop by or give us a call when you need our knowledge. Take Care, Kelly Blackwell, General Manager

Feb 06, 2022 -

velvet_farms responded

Just one note-our salesman was Dominic Byrd and he was super. Pleasant, very patient and professional.

February 05, 2022

Honest and simple no complaints came in for oil change and left satisfied with results More

by Alan Morales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Alan, Transparency services are priorities at Five Star Ford Lewisville. Any time we can offer our vehicle knowledge, Annette and I welcome your questions at 972-221-2900 We appreciate the chance to help you with automotive services. Thank you, Kelly Blackwell, General Manager

February 03, 2022

Service advisor was very courteous and service was prompt, I was kept informed of the service status More

by Guptasaurabhk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Guptasaurabhk, for taking the time to rate your Five Star Ford Lewisville service visit. We find communication is important in helping our customers understand their auto's care. Don't hesitate to call Annette or me at 972-221-2900 when you have questions about your vehicle. We are here to share our knowledge. Take Care, Chuck Lee, Service Director

February 02, 2022

Moe was engaging and friendly. He knew the product and was super to work with. He followed up effectively and was extremely effective. I will buy from him again. More

by stoker_rs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Murray, Dakota Hensley, Moe Albasha
Feb 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, stoker_rs, for taking a moment to rate your Five Star Ford Lewisville visit. We want to make owning your new Ford the best experience. Drop by or give us a call at 972-221-2900 whenever you can use our vehicle knowledge. Best Regards, Jay Odom, General Sales Manager

February 01, 2022

Easy scheduling and they do a great job completing all the maintenance that’s been requested. More

by Perri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Perri, It is great to hear your service visit went well. Expect nothing less every time you visit Five Star Ford Lewisville. Whenever Zack or I can share our Ford knowledge, drop by or give us a call at 972-221-2900. We are here for you. Thank you, Chuck Lee, Service Director

January 31, 2022

Zach was a pleasure to work with. He will be my first call if repairs are needed in the future More

by april.nottingham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello April, Zack and the Five Star Ford Lewisville service staff look forward to welcoming you back to the dealership for future care needs. Between visits, don't hesitate to call us at 972-221-2900. We are here to help you enjoy your ride. Thank you, Chuck Lee, Service Director

January 31, 2022

With an oil change appointment I was in and out. Tim made sure of that also! Thanks Tim for keeping me updated! I know it’s super busy in service but, Tim was on it!!! More

by Michelle B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy in Service
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Michelle, Communication with our valued Five Star Ford Lewisville customers is a priority. When Tim, Ron, or I can offer our care advice, please reach us at 972-221-2900. We want to keep you informed about all aspects of your Ford. Thank you, Chuck Lee, Service Director

January 29, 2022

Did a great job on repairs. Always helpful and I like it that vehicle always cleaned up. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jan 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Chris, It was our pleasure to help with your vehicle care at Five Star Ford Lewisville. Thank you for recommending Paul and our service department. Future maintenance questions are welcomed at 972-221-2900. We will look forward to seeing you and Ford. Take Care, Chuck Lee, Service Director

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