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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,005 Reviews

1,005 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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November 24, 2020

Everything was great good service. I will definitely this dealership over others for my vehicle needs. Great job great job great job great job great job!! More

by JOHN.BHAKTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 25, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

John, Thank you for taking the time to share your thoughts on working with Gabby and our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

November 23, 2020

David was very knowledgeable and very helpful throughout my service experience at your San Antonio dodge.i would highly recommend you to anyone owning a ram truck or dodge automobile,10+ thanks again david. More

by james.gardner0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Nov 23, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

James, It's great to hear that David was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

November 23, 2020

I was completely unsatisfied with the work done on my jeep. I was charged for a "diagnostic" that could not be fixed. The part was evidently unavailable and they couldn't guarantee the work with a warran More

by xxdscorpiosxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al
Dec 10, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. MoHernandez@sanantoniodcj.com General Manager

Dec 10, 2020 -

xxdscorpiosxx responded

I emailed mohernandez@sanantoniodcj.com and have yet to hear back.

November 23, 2020

Gabby Trevino helped out tremendously! There was a mistake on the billing side as well but she helped me get in resolved quickly and efficiently More

by JAMES_VALENZUELA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 23, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

James, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gabby and our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

November 21, 2020

I was waited on within a reasonable time and was given the results the same day. Alfred followed up with me several times by phone which was good More

by Carol2007300
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serviceman Alfred
Nov 21, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Alfred, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

November 20, 2020

Glad I had Davontay. We told him what we wanted and he took care of us from there. Strongly recommend him to my family and friends More

by Latericka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Dayekh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Jones, Davontay Nation
Nov 21, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Davontay, here, at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

November 20, 2020

Called 5 times to get status of jeep, no return calls. When service agent off no one to pick up work load, jeep was there 1 extra day because of no one to facilitate jeep repair. Very poor communication More

by wd.glover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabby Trevino
Dec 07, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your feedback. We are very sorry to hear that you weren�t fully satisfied with your visit. If there is anything we can do to turn this around for you, please don�t hesitate to reach out to us directly. MoHernandez@sanantoniodcj.com General Manager

Dec 07, 2020 -

wd.glover responded

I made suggestions to you on 11/25/2020, it appears that those suggestions were not addressed. I was charged $569.85 for CPC without my consent. If you want to make this right then refund my $569.85. I plan within the next 12 months to purchase a Silverado 2500. I am very concerned about purchasing a vehicle with your dealership considering the communication and customer service issues. Mr. William Glover Jeep owner

November 20, 2020

All parts of service was taking care of in a timely matter. All questions answered and recommendations were offered for next service. Mike in Fleet services was very nice and professional. More

by CARLETTE.FRICKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Nov 21, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

November 19, 2020

Great service and very fast. Came in with damage to my entertainment console that was under warranty. I dropped off vehicle in morning snd got vehicle later that afternoon. Thank you. More

by marcday2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Nov 19, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

November 19, 2020

Great staff members (TyChaun) that attend to customer service in a very professional manner and all requests were addressed without question. Took my vehicle in for scheduled service and was in an out in More

by gonzr245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TyChaun
Nov 19, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear TyChaun and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

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