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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

3.0
1,005 Reviews

1,005 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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November 18, 2020

Thank you Mr. Tychaun fot your Great Customer Service Support and Feedback, follow-up needs on my Dodge Ram Truck will be coming back for the follow ups!!!! More

by sac07col
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tychaun
Nov 18, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that Tychaun had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

November 17, 2020

I would like the say my service adviser was amazing...very friendly and thorough. I also appreciate the informative videos sent to me about the work done on my vehicle. Thank you More

by alisaleon88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Nov 17, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

November 17, 2020

I arrived 20 minutes early and I was greeted promptly. And was told that Gabby would be right over to help me. By the time I got out of my car I was being checked in. I saw all employees wear mask and eve More

by drewk10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector "Bo" Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby Trevino
Nov 17, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Drew, We appreciate your business and Gabby and our team look forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

Nov 17, 2020 -

drewk10 responded

However, I forgot to ask when my next oil change would be due. I am not sure of what type I got. Weather it is 3000 miles or more.

November 17, 2020

I have been taking both my vehicles; my Chrysler 200 and my now jeep Cherokee to this dealership. I have always had excellent service and the service advisors was always very helpful.. More

by WRGREEN1968
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 17, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

November 17, 2020

Service was awesome. They were very polite and considerate. Every thing was clean and everyone was extremely nice to talk to. Thanks again. Very good job. More

by SHAWNPARK43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Nov 17, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Shawn, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

November 17, 2020

When I arrived, I was greeted by Mark. He was courteous, professional and patient as I explained my reason for the visit. He introduced me to James who could better help me with my circumstance. These guys More

by Sue
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark and James
Nov 18, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Sue! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

November 16, 2020

You guys were great! David was very helpful, and polite. Thank y’all for your help and being understanding. It was easy fast and awesome ‘ More

by alexsabrinden24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Nov 17, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

November 14, 2020

Charged me for work not performed and returned my truck with the exhaust heat shield parts missing. Returned truck with vacuum hose disconnected and denied responsibility. Wanted to charge me for evaluatio More

by bayfishn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby Trevino
Dec 01, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very sorry that you had a less than satisfying experience. Even though your experience didn't live up to the standards we set for ourselves, we take all feedback very seriously and will use your comments to improve. Please don't hesitate to reach out to us directly if you would like to discuss this further. MoHernandez@sanantoniodcj.com General Manager

November 13, 2020

Mark always knows what I ask for! Great Salesman and great guy, very friendly and very knowledgeable about Jeeps and all other vehicles on lot! Marvin at Service Dept very courteous and respectful!!! More

by EddieRaquel7573
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin - Service Dept. , Mark Carney
Nov 15, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Eddie, Thank you for your business and this review. We're happy to hear Mark was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with your Jeep in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

November 13, 2020

When I came to the dealership the truck has mud on the outside, inside on the drivers side the mechanics did not put any thing on the floor mats. Mud was on the side steps, door sill and all over the floo More

by CVANBUREN2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Langlois, Gabby Trevino
Dec 01, 2020 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. MoHernandez@sanantoniodcj.com General Manager

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