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76 Reviews of San Tan Ford - Service Center
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March 06, 2020
When you bought a bad Vroom vehicle San Tan has been our family's dealer of choice for Service since 2011. Recently we went rogue and purchased a 2018 Ford Explorer Limited from Vroom.co San Tan has been our family's dealer of choice for Service since 2011. Recently we went rogue and purchased a 2018 Ford Explorer Limited from Vroom.com (yes, I know, dumb). Upon delivery we noticed a few things that weren't right with the body and took it to San Tan Service for an inspection during our "7-day test drive" period, where they confirmed there appeared to be body work to the vehicle that Vroom.com did not disclosed to us. So we returned the Vroom.com Explorer...enter our favorite team who saw an opportunity and seized it. There was a 2017 Ford Explorer Limited that San Tan Used Cars just acquired and they took us right to it (intake writing still on the windshield and not yet detailed). We were interested so they put it at the front of the line for their internal inspection. They were able to certify it and within a week we were driving our Certified Pre-Owned 2017 Ford Explorer Limited!! That was out 4th purchase at San Tan (3 used, 1 new)...never going rogue again! Thanks to Eric and Anthony in Service and John and Cameron in Sales. You guys are quite the team! More
by fjhonea
Helpful January 25, 2020
Customer Service After being a customer for over 11 years and spending close to $200,000.00 dollars in new car purchases and 7 years of service and repairs they though After being a customer for over 11 years and spending close to $200,000.00 dollars in new car purchases and 7 years of service and repairs they thought swollen lug nuts, that should be covered by Ford should be replaced by me for $160.00. It seems to me that if you sell a product that you should back the product you sell. I have only 28000 on my vehicle and if they know they have a problem that they should back what they sell. As of today they have lost a customer and at the end of the day it won't be a big hit to them but like the fact that I will be taking some revenue from them. More
by fergusonrick
Employees Worked With
Ashley
December 03, 2019
If I could rate any lower I would. I purchased my super duty diesel truck in 2011 from San Tan Ford. I stopped using them when the service manager fought me on batteries that burned up I purchased my super duty diesel truck in 2011 from San Tan Ford. I stopped using them when the service manager fought me on batteries that burned up in the first year. I had an extended warranty and a service maintenance with them also. Every time i took it in for an oil change and inspection they were supposed to fill the def fluid also. I realized they weren't doing the full maintenance and not filling the def, wiper reservoir, and tire pressure check. this was another reason to quit using them. I recently took the truck in to have the serpentine belt replaced and was quoted 1 hour and the belt. After taking the truck in and waiting for over an hour, the service manager said the quote was wrong and it would take over 3 hours and I would have to make another appointment. I also had a quote from Larry Miller Ford, and Horn Ford in Apache Junction for the same time quote. I ended up going to a small shop and paid the same as the original quote from all three Ford Dealers and they did the work right then. I am now going to drive more than 50 miles to Sanderson Ford for a diagnosis on another issue. I have heard good about them and am going to try them. I will never go to San Tan Ford again and will tell everyone who asks about them to steer clear. More
by Dissatisfied
Employees Worked With
Pamela Moats
March 17, 2019
John Fye was Awesome!! Went in looking for a used Mustang and came out with my dream new Mustang! Only possible because of John’s hard work and dedication. Thanks John! Went in looking for a used Mustang and came out with my dream new Mustang! Only possible because of John’s hard work and dedication. Thanks John! More
by Bbaber
Employees Worked With
March 12, 2019
Kindness and dedication! The team members were fantastic! I went in for service and left owning a better vehicle that will provide safety and security for my kids and I. I app The team members were fantastic! I went in for service and left owning a better vehicle that will provide safety and security for my kids and I. I appreciate the respect I was given, the time, and the general fun wit of all who encouraged a purchase I never dreamed I could own. Thanks San Tan! More
by seven_su
March 02, 2019
3 hour wait Had an appointment for an oil change and it took 3 hours. If I don’t walk to the front desk it would have taken longer. Not only that my Rep left for Had an appointment for an oil change and it took 3 hours. If I don’t walk to the front desk it would have taken longer. Not only that my Rep left for the day and the desk clerk found my keys on his desk. Ugggh! 3 hours now I’m just waiting to see what they screwed up which would force me to go back in. No Thank you!! More
by Meme
Employees Worked With
Brandon schooner
October 27, 2018
Totally satisfied! Went in to have my 2014 escape serviced & left with a 2018 escape se upgrade!! Pam was fantastic & did a great job. The finance agent also was quick w Went in to have my 2014 escape serviced & left with a 2018 escape se upgrade!! Pam was fantastic & did a great job. The finance agent also was quick with the numbers and made sure we stuck to our budget. This dealership is the best !!! More
by Super satisfied!!
Employees Worked With
Pamela Moats
July 09, 2018
A JOKE Well first they rebuilt my transmission in my flex. The experience was horrible, service advisor had a lack of customer experience and never told me w Well first they rebuilt my transmission in my flex. The experience was horrible, service advisor had a lack of customer experience and never told me what was going on. Then they try and ding me for a dent on our rental that was there already. Well 1 month after my transmission blew again. Sent to Peoria ford who called me day after to say the front seal was installed incorrectly. They will have to remove and rebuild it again. Good thing for warranty. I advise anyone to find another dealership. More
by WIlliam
Employees Worked With
John doe
June 06, 2018
Do not allow them to trick you! Went for service on old car was approached to trade &get a new car 20days later told they can't Finance at the deal offered Went for service on old car was approached to trade &get a new car 20days later told they can't Finance at the deal offered More
by Prettibrown
Employees Worked With
JD Denton, Ken, Andrew , Katie Fisher
May 28, 2018
San Tan Ford - The best place to buy your car! From the moment I stepped into the dealership to make arrangements for an oil change, of which I did not have an appointment, I experienced excellent From the moment I stepped into the dealership to make arrangements for an oil change, of which I did not have an appointment, I experienced excellent customer service skills from everybody I came into contact with. Mr. Jeff Ochs, Manager Internet Sales, did an outstanding job getting the right 2018 Ford Escape I wanted, setting up the test drive, and negotiated a price that I was compatible with. WOW!! Needless to say the excellent customer service skills didn’t stop there. Jeff Ochs then introduced me to Mr.Ted Steer, Finance Manager. Mr. Steer was so very easy to talk to. He had all of my financial values / calculations in order and the documentation prepared quickly. He had everything complete within about 15 minutes. I so appreciated his insights. What a neat guy. In the mean-time Jeff Ochs was absolutely fantastic! He went above and beyond. I have Parkinson's and it was very warm out, he took it upon himself and moved everything from my 2015 Ford Escape into my new 2018 Ford Escape. He put everything in the same exact place in the new car. All I can say is WOW!! He even remember the sunglasses. I was so impressed. San Tan Ford is a great place to buy your car. I know -- this is my third one! More
by WildBill0831
