Sands Chevrolet - Surprise

very good overall I came into the dealership giving Michael Carver and the sales team very little to go on. Michael gave me several options new and used to go over, som I came into the dealership giving Michael Carver and the sales team very little to go on. Michael gave me several options new and used to go over, some of which I flat rejected and some that I really considered. At the end of the day, I left with the perfect new truck for me and my family. More

Battery Problem I was having problems with my battery. There were times when the car would start with no problem and then at other times the ignition would hesitate. I was having problems with my battery. There were times when the car would start with no problem and then at other times the ignition would hesitate. Finally one morning the car would not start at all, just starter would click. I happened to have a battery booster/starter which I hooked up and managed to get the car started. I drove the car to Sands and without an appointment. They took me in to discussed the situation with one of your Service Writers, Henry, who told me it sounded like a bad battery cell. I needed an oil change and rotation too and agreed to have it all done. It turned out to be a bad cell, so I agreed to have the battery replaced. More

Panic - Reassurance - Perfect 10:30AM, Attempted to start my car,,it was slow starting, so I called my Service Representative Jake Friedberg, at Sands Chevrolet. Jake is great , af 10:30AM, Attempted to start my car,,it was slow starting, so I called my Service Representative Jake Friedberg, at Sands Chevrolet. Jake is great , after explaining my issue, Jake said, Bring the car in as soon as you can. by 10:45AM I pulled into the service line. Jake came right out, Jake said ,. he would have the technician take a look. 11:05AM, Jake found me and reported that the battery was bad and needed to be replaced. 11:45AM, Jake reported the car was repaired and waiting. Paid the bill and went to the car. The car was also was also washed. Great Service Representative, Fast Service, Perfect! Thank you. More

Repairs and detail My car looked great from detail. However, it took 2 extra days to get it returned and I live in Wickenburg. Twice I had to get a ride down there. t My car looked great from detail. However, it took 2 extra days to get it returned and I live in Wickenburg. Twice I had to get a ride down there. they should have offered me a rental when the I showed up and it still wasn't complete. Calling me at closing is a little late to tell me it's not ready. However, I really liked working with Robert. More

Friendly Service I came in to get an oil change and needed to get a few more things done to my car. The service employee was very friendly and offered my their free ri I came in to get an oil change and needed to get a few more things done to my car. The service employee was very friendly and offered my their free ride service so I didn't have to wait in the waiting area all day. They even picked me up later when my car was finished. More

Not wonderful This is the second time I have brought my car in to get an oil change and I have been forgotten. I made my appt first thing in the morning to get in a This is the second time I have brought my car in to get an oil change and I have been forgotten. I made my appt first thing in the morning to get in and out. Two hours later I went to see if my car was done and it was sitting there. More

Finally! It's been a while since great customer service came my way. I always go in there with either one of my two young children and every time I'm taken car It's been a while since great customer service came my way. I always go in there with either one of my two young children and every time I'm taken care of like I'm the only one getting their vehicle maintenanced. Clearly, I'm not with all of the other customers. Jake is always letting me know how long he thinks it'll be and is always on the ball! I love going in there. Plus, the fresh fruit is always so nice, my girls always know that they can get there first thing in the morning and grab a snack. As for me, I don't mind the coffee and delicious cookies. See you in 3 months Jake. You rock! More

excellent Took care of everything in a timely manner and explained everything thoroughly. I had 2 recalls and oil change. left the car over night. repaired by n Took care of everything in a timely manner and explained everything thoroughly. I had 2 recalls and oil change. left the car over night. repaired by noon the following day. More

fast friendly over all good experience Pretty bad car wash windows left all spotty tires dirty. Didn't even bother to vacuum inside. This is my only complaint. May not important i guess Pretty bad car wash windows left all spotty tires dirty. Didn't even bother to vacuum inside. This is my only complaint. May not important i guess More

New Tahoe I'm a difficult customer who wanted specific non-negotiable options on a new 2017 Tahoe. David G. and Paul went to all lengths to bring me the vehicle I'm a difficult customer who wanted specific non-negotiable options on a new 2017 Tahoe. David G. and Paul went to all lengths to bring me the vehicle I wanted. They were accommodating, polite and even brought me a vehicle to my office to try out. The entire team at sands Chevrolet went beyond my expectations and found me the New 2017 Tahoe and have all the paperwork ready for a speedy transaction. David was patient and spent the time to help me set up the many many options and technology on the Tahoe. Thank you Sand Chevy Surprise! XO Jessica Moore More