Sands Chevrolet - Surprise

Quick Fast Convenient Great in and out service. Fast and friendly guys always comes through. Great location right off the high way. Clean and the show room vintage cars mak Great in and out service. Fast and friendly guys always comes through. Great location right off the high way. Clean and the show room vintage cars makes for a wonderful wait. More

Service I just want to thank Henry Smith. He is great and enjoy him everytime we take our vehicles there. He is.always nice and friendly to us. I just want to thank Henry Smith. He is great and enjoy him everytime we take our vehicles there. He is.always nice and friendly to us. More

Oil Change As always, I was promptly greeted when i arrive and my service representative, Robert Wolf was with me with a couple of minutes. Everything was handle As always, I was promptly greeted when i arrive and my service representative, Robert Wolf was with me with a couple of minutes. Everything was handled well including my question about some rear end noise. More

Time well spent having my vehicle serviced at Sands Chevy Sands Chevrolet employees are prompt, courteous, understanding and thorough. It's always a pleasure dealing with Henry Smith. He goes "above and beyon Sands Chevrolet employees are prompt, courteous, understanding and thorough. It's always a pleasure dealing with Henry Smith. He goes "above and beyond" to get the job done. More

Thank you! I was able to get an appointment right away. I arrived early and Tom was able to get me right in. I am confident in the service provided and Tom expl I was able to get an appointment right away. I arrived early and Tom was able to get me right in. I am confident in the service provided and Tom explained everything that was done. More

Great service at a great price!! Great service today!! Great experience!! I would highly recommend this dealership!! I have been very pleased with this dealership lately!! I have been Great service today!! Great experience!! I would highly recommend this dealership!! I have been very pleased with this dealership lately!! I have been having my car serviced here since I bought it in 2010.. More

Great service Great service, convenient location, clean place very attentive people. I bought my car here they always have sales going on, lots of cars to pick . Great service, convenient location, clean place very attentive people. I bought my car here they always have sales going on, lots of cars to pick . More

Customer service There was a tire recall earlier but I guess mine were not part of that recall, but now my tire blows with less then 6000 miles on them. In any case, I There was a tire recall earlier but I guess mine were not part of that recall, but now my tire blows with less then 6000 miles on them. In any case, I was less then 1/4 of a mile from Sands Chevrolet on Waddell and Cotton. I went to change this tire and realized that Chevrolet did not issue me a lug nut key when I bought the truck, so I was unable to change the tire. I called Sands twice for help explaining that I am right down the street and I needed someone to bring me a lug nut key. I also explained I was ill with pneumonia and could not wait for to long in the cold weather. I needed help so I could get back home. Rather then running someone over to help me, they gave me a number to call a towing service. I waited two to three hours for the towing service to show up and tow my truck less then a quarter of a mile. It seemed ridicules for them to do all this when all they had to do was get me a lug nut key. So after I waiting for two to three hours, they finally towed my truck to Sands. When I got to Sands, I was told that they were very busy and may not be able to get to my truck for a few more hours. I asked for someone to take me home as I was ill and Ken agreed, but also stated that "we don't usually do the shuttle service on Saturdays" or something along those lines. So he told me to wait in the lounge while he arranged for the shuttle. After another hour or so I get a call on my cell phone from Sands. I walked over to Ken and asked if he had called. He looked surprised and stated "Oh, are you still here"? He was the one to tell me to wait in the lounge while he arranged for the shuttle. In any case, Ken informed me that I would have to pay for the tire. He stated that the blowout was from a nail and the tire was not part of the recall. So now I am hit with a 287.00 bill on top of all the waiting. In addition, it seemed strange that a nail would cause the tire to blow out completely. In most cases a nail would make the tire leak for awhile, but to have a tire blow out instantly seemed a little strange to me especially when I had these tires looked at the week prior for the recall. In addition, I understand at this point that I was very ill and wasn't happy with the overall event, but it also seemed that Mr. Ken was unconcerned with what I had to say and was very short with his responses. So after Ken informed me about the cost, I waited another hour or so for the service to be completed. All in all I left my home at 8:30 am to pick up my son and I didn't get home until 1:30 after the ordeal. I was unable to pick up my son and I did all of this on a cold morning, without a jacket and having pneumonia. It just seems that maybe Chevrolet could have stepped up to the plate and solved this issue without all the hassle. In addition, it didn't help when I had to sit there and stare at the dealership knowing that they were basically across the street and would not help me and would rather pay for a towing service then bring me a stupid lug nut key. In closing, the final price for the tire was reduced to 247.00 but it still makes me curious of how a single nail can blow out a tire instantly, especially when I had three hours to examine this tire and I never saw a nail even when I watched the tire roll up onto the tow truck. More

Great Service, no xx Victor is great and always very straight forward. He is also willing to work with you on price and seems very honest. The service center is a great Victor is great and always very straight forward. He is also willing to work with you on price and seems very honest. The service center is a great place to hang out and get work done as well, while you are waiting. More

Had Oil Change done and Tires inflated to Proper Level I always have a good relationship with my Service Consultant Jacob Friedberg. He is a very nice young man and is always willing to go out of his way I always have a good relationship with my Service Consultant Jacob Friedberg. He is a very nice young man and is always willing to go out of his way to help you, Jacob is an asset to your dealership and should be commended for his outstanding service to customers. Henry P. Mailloux More