Sands Chevrolet - Surprise

Beware of lies Sales team we worked with was great we thought . They offered my mom show tickets and a full tank of gas and some other promotions . I was suppost to Sales team we worked with was great we thought . They offered my mom show tickets and a full tank of gas and some other promotions . I was suppost to get a referral check we didn't get anything and it's now 2 months later and nothing . We called they give the run around . Just a waste I don't understand why they gotta lie to sell a car . More

Don't do it. Terribly crooked, they cheated me every way I turned. They lied to me repeatedly. Please do not buy your car here, go to any other Chevy dealer. Terribly crooked, they cheated me every way I turned. They lied to me repeatedly. Please do not buy your car here, go to any other Chevy dealer. More

Efficient and courteous service I requested an oil change appointment by phone. I was met by a service consultant. Told him of what I wanted. He suggested that I might want to con I requested an oil change appointment by phone. I was met by a service consultant. Told him of what I wanted. He suggested that I might want to consider a tire rotation, something that I had forgotten. the service was accomplished in the specified period of time. The waiting lounge is comfortable and clean. All told a pleasant experience. More

Overall Poor Experience We have purchased five vehicles with Sands Chevrolet in Surprise over the past eight years. Sometimes the service department is hit or miss. Saturda We have purchased five vehicles with Sands Chevrolet in Surprise over the past eight years. Sometimes the service department is hit or miss. Saturday was definitely a fail. We brought our 2004 vehicle in for an oil change using the $8.88 coupon. It is an older vehicle; however, mechanically sound. Our appointment was for 7:15 am Saturday morning. We were at the appointment by 7:00 am and waited for the vehicle. We spent an hour waiting before we were told the vehicle needed an alignment, which we declined. After another half hour, our service advisor came in to give us a laundry list of problems with our vehicle including insulting us by saying, "I don't think this vehicle has ever had a tune up." Not the way to treat anyone let alone repeat customers. Our vehicle was finished in an hour and forty five minutes. We provided the coupon that then went to double the price. Of course we were told it was due to disposal fees and tax. "Plus tax" is clearly displayed. The other fees are not prominent. We unceremoniously walked unaccompanied to our vehicle where the paper number was left in the dash for us to throw away. I realized once I started the car someone had changed our radio station and the equalizer in our stereo. They had also rifled through our console and stolen items that we kept in the car. The items stolen had little monetary value; however, after the poor treatment it was the last straw with this dealership. Save yourself the time and frustration and take your car elsewhere. The fast oil change places may cost more, but respects your time and has you out in 30 minutes. They won't insult your automobile and they don't steal from you. Shame on you Sands. More

Not the same experience as in the past I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated em I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated email then a confirmation email with the service writer I should meet with. This time I never received the confirmation email so I called to follow-up and there was no record of my request. I spoke with someone in service and he took all my info and gave me the name of the service writer I would ask for at the appointed time. I arrived for my appointment and my name was not the name in the slot for that time and service writer. They took care of my vehicle in a timely manner once it was taken into service, which was great. It seemed they were short on service writers that morning because I waited a while for him to get to me and he was very dismissive. He seemed to be very busy. Once the car was done he just pointed in the direction of where the car was parked and we had to go search for it. They usually walk you to your car so this wasn't the best experience I've had at Sands Service. More

A Superb Experience! I had attempted to get an appointment at another dealership, but the person on the phone at that dealership seemed to be inept, and was unable to set I had attempted to get an appointment at another dealership, but the person on the phone at that dealership seemed to be inept, and was unable to set an appointment. My call to Sands Chevrolet was completely different. Ken Ashby fielded my call, set the appointment, and answered my additional question. I met Ken at the appointed time at Sands Chevrolet. He was friendly and made the process easy. AND Ken and the service staff finished the work on my truck in less time than they had projected! I'll be back! More

Return visit to correct problem with previous service I had my vehicle in for service, a warranty claim, and new tires in Sept. Total bill in excess of $3200. Work performed required two days. After t I had my vehicle in for service, a warranty claim, and new tires in Sept. Total bill in excess of $3200. Work performed required two days. After the service, the car was parked in my garage for approx. 8 weeks while I was out of town. Mileage logged since service, approx. 200 miles. When I returned home, I discovered the right rear tire flat. I returned the vehicle to correct the problem. I was disappointed that after spending an excessive amount of time and money that I had to return the vehicle. I was more disappointed with your service dept on the second visit because all I asked was that the tire be repaired. Unfortunately, your service personnel decided to do a complete vehicle inspection, including alignment, that certainly was not necessary given the amount of time and miles since the first visit. Also, the mechanic had a difficult time finding the reason for the leak. Finally a bad valve stem was discovered. After my insistence, all valve stems were looked at and a second one was found defective. Total time spent in your dealership for a simple flat tire was in excess of 2.5 hours. Also, after I was told all was ok, I discovered while driving out of the lot that the low tire pressure warning was illuminated. Why didn't your technician notice this when he drove the vehicle to the parking lot? In summary, I was satisfied with my first visit, but not with the second. I had the impression that you were looking for some reason to do additional maintanence on my vehicle that was in your shop only 200 miles earlier resulting in a wait of over 2.5 hours. All I wanted was to have the leak repaired. Given the difficulty in finding the tire leak, reluctance to check all the other valve stems, and not noticing the tire low warning light on after repairs leads me to question how good the original service performed at a total cost of over $3200 was. More

Great service Service dept was great to work with. Especially Henry. He communicates constantly with you so you know how things are going. And doesn't release car t Service dept was great to work with. Especially Henry. He communicates constantly with you so you know how things are going. And doesn't release car till he's sure it's fixed. More

Thorough and good! They were very thorough in doing the service. Showed us one thing they found wrong, instead of just describing it. They gave us a choice of doing the They were very thorough in doing the service. Showed us one thing they found wrong, instead of just describing it. They gave us a choice of doing the work or not. More

Awesome staff! Kayla and Jake did an awesome job! Kayla had a loaner car ready to go when I got there. Jake had everything completed on my truck by the next morning. Kayla and Jake did an awesome job! Kayla had a loaner car ready to go when I got there. Jake had everything completed on my truck by the next morning. Top notch service and would definitely recommend to a friend or family member. More