Sands Chevrolet - Surprise

Service Experience Our service rep is the greatest. He takes care of everything we need. Always has the customer best interest. I always look for what is new. The en Our service rep is the greatest. He takes care of everything we need. Always has the customer best interest. I always look for what is new. The environment is very nice. Plenty of seating. More

Recommend Dealership At 8:00 am we emailed Sands on a car and a call was received minutes later. We arrived at the dealership close to 10:00 am and at 2:00 we walked out At 8:00 am we emailed Sands on a car and a call was received minutes later. We arrived at the dealership close to 10:00 am and at 2:00 we walked out with our car. Wonderful to work with from Sales to Finance. More

Excellent custpmer service My experience wonderful everyone was so helpful and mety needs Erwin was an excellent sales person he was friendly courtesy and he made sure I got the My experience wonderful everyone was so helpful and mety needs Erwin was an excellent sales person he was friendly courtesy and he made sure I got the best deal possible More

Beyond expectations Whenever I bring my car in for service, I am met by Victor who always shows kind consideration and when the car is finished being serviced he always e Whenever I bring my car in for service, I am met by Victor who always shows kind consideration and when the car is finished being serviced he always explains, very clearly, what was done to resolve whatever the problem was. More

Recall and quality issues The rating is based on not so much as the quality of work at Sands but On the Quality of the product they sell. I leased a 2016 Malibu in February and The rating is based on not so much as the quality of work at Sands but On the Quality of the product they sell. I leased a 2016 Malibu in February and it has been back twice for recalls. This time the parts were not available. Other issues like poorly installed seats, hood trunk release, ODB panel making noise and creeks and rattles in the dashboard. Everything could not be duplicated as usual when you take your car in for service so repairs were not made. I am a long time GM owner and used to the quality issues but was hoping for a better product this time around with all the great reviews Chevy has received. I will continue to use Sands and recommend them when It comes to sales. Their sales team is awesome. More

Treated very well and accommodated I would like to thank Denise and Steve for accommodating me under the circumstances i presented them. I brought my Yukon in for quick oil change and i I would like to thank Denise and Steve for accommodating me under the circumstances i presented them. I brought my Yukon in for quick oil change and it turned out to be more work than was wanted at the time. Steve made me comfortable with a decision and I am very thankful. More

Didn't have to spend my ENTIRE day there...which was a GOOD The only complaint I had for this dealership is that I when I offered them Cash for my vehicle I felt both the Internet Manager and the Salesman shoul The only complaint I had for this dealership is that I when I offered them Cash for my vehicle I felt both the Internet Manager and the Salesman should have not continued to want to barter with me over the price... AND the Internet Manager should have included to have BLUETOOTH installed for FREE especially since the vehicle wasn't Bluetooth ready. Other than that it wasn't a bad experience. More

Service made easy Sands Service made our maintenance visit easy and hassle free. After making the appointment, I thought that it would tie up my whole day! Instead it t Sands Service made our maintenance visit easy and hassle free. After making the appointment, I thought that it would tie up my whole day! Instead it took less than an hour and they even washed my car for free! More

Convenient service I took my Traverse in for service for my rear light. I came in early on a Saturday and had the shuttle take me home. I know Saturday's are very busy s I took my Traverse in for service for my rear light. I came in early on a Saturday and had the shuttle take me home. I know Saturday's are very busy so expected my car to be there most of the day which wasn't a problem. Matt called and luckily it wasn't anything major. My car was ready by 3:00 p.m. and the shuttle came back to pick me up. All around it was a good experience thanks to the service team. More

Drove 52 miles out of my way to do business with Sands Drove 52 miles to Surprise from Gilbert just to do business with Sands. This is based on my previous experience buying two other cars from Sands. Se Drove 52 miles to Surprise from Gilbert just to do business with Sands. This is based on my previous experience buying two other cars from Sands. Sent an internet request for a quote and Blair quickly hit me back with a great deal, told him I had a trade, set up an appointment and the rest is history. My wife and I showed up early, Blair was ready, welcoming, friendly and ready to make a deal. Ended up driving away with a little more than I intended to, but that's not at all a complaint. Blair and the Sands team made my wife and I feel like the most important people on the lot. This was not the typical all day, stressful car buying "game" that has become so prevalent at other dealers. I came, I saw, I bought and it couldn't have been easier, or more enjoyable. I'm definitely a loyal Sands customer. More