Sands Chevrolet - Surprise

recap on my pitstop if you’re wondering if a car dealership is going to really take care of you walking in to the dealership with high expectations. there’s one thin if you’re wondering if a car dealership is going to really take care of you walking in to the dealership with high expectations. there’s one thing you have to keep in mind if there’s something that concerns you or something you’re not happy with you have to give them the chance to meet your expectations you have to let them now if there something you’re not happy with or something that concerns you if it’s something with the vehicle or the people that work for the dealership so basically what I’m saying there was concerns on how my experience was I told Mike the service manager my concerns he told me to come back again to take care of the things I wasn’t happy about and that’s what makes a good dealership so I’m extremely happy with the end result of my experience with the Sands in Surprise I highly recommend this dealership my car salesman was Brian bowling Internet sales if you’re looking for a vehicle. if you’re going for a pitstop or you need something done to your car Mike service manager these two people are very highly recommended in my book More

Great place Found my problem and now repaired...under warrantee so thanks for finding the problem early . JEANE WAS A Great help... Hope not to need service aga Found my problem and now repaired...under warrantee so thanks for finding the problem early . JEANE WAS A Great help... Hope not to need service again soon. Thank you More

Great service Everyone is so pleasant and attends to you immediately. I cannot say anything negative or just average about my multiple visits for oil change. They Everyone is so pleasant and attends to you immediately. I cannot say anything negative or just average about my multiple visits for oil change. They are wonderful. More

Poor Service I bought a new Equinox and received 2 free oil changes. I go in for my oil change and the service Rep wants me to rotate my tires. Mind you they onl I bought a new Equinox and received 2 free oil changes. I go in for my oil change and the service Rep wants me to rotate my tires. Mind you they only have 6000 miles on them. I said not this time because it would cost 120.00 dollars and that was with a discount then on the invoices the mechanic wrote that he checked all fluids and rotated tires. when my husband lifted the hood there was dust on the engine and no finger prints on the radiator to show that the water had been checked etc Just to add I had an appointment More

Jake is no Flake / excellent at customer service I had service on my car yesterday and Jake was excellent on timing and service on my vehicle. I went online and selected what I needed done and he di I had service on my car yesterday and Jake was excellent on timing and service on my vehicle. I went online and selected what I needed done and he did exactly what I wanted. He explained things that needed to be done in the future on my car and I appreciate that. While he and I were standing to pay at the cashier discussing my vehicle. Anotther employee came over to talk to him, and he handled the question quickly and came right back to my concerns of my car. More

Unhappy with the service there. Something that only was supposed to take two and a half to three hours ended up taking 6 hours we ended up having to rent a rental car we were not inf Something that only was supposed to take two and a half to three hours ended up taking 6 hours we ended up having to rent a rental car we were not informed that it was going to take to two-and-a-half to 3 hours to perform the service that was owed to us from the dealership and the pit stop check that was supposed to be done on the car was not performed either. In the future you guys should Warren the customer exactly how long service is going to take for allowing them to schedule the appointment More

No appointment....no problem! It doesn't matter if it's a last minute decision to get your oil changed or emergency where you need to have a flat tire repaired or replaced. Every t It doesn't matter if it's a last minute decision to get your oil changed or emergency where you need to have a flat tire repaired or replaced. Every time I have driven up and asked for assistance from my regular service representative Robert or anyone else that is available , I have received great service at Sands Chevrolet in Surprise! I have never been turned away and their team goes above and beyond to meet my service requests. Thank you! More

Fast and courteous Had recall work and oil change. Painless!! Thank you! Reasonably priced and recall work done quickly. Loved shuttle so I didn't have to stay Had recall work and oil change. Painless!! Thank you! Reasonably priced and recall work done quickly. Loved shuttle so I didn't have to stay More

Everything was great! My cell service guy can Ashley was fantastic he was very surreal and make sure the service I need was what I got and then some. Very refreshing to My cell service guy can Ashley was fantastic he was very surreal and make sure the service I need was what I got and then some. Very refreshing to know that I can take my car to this dealership and not have to worry about anything! More

Horrible service They could not make a deal or trade as they promised. Horrible company customer service was horrible as,well as having vehcile prep and ready. They could not make a deal or trade as they promised. Horrible company customer service was horrible as,well as having vehcile prep and ready. More