Sands Chevrolet - Surprise

Service Rep. I went in with some apprehension because of not being able to get my recall don . I tried, not with Ken, but with others for 6 months to get an appoi I went in with some apprehension because of not being able to get my recall don . I tried, not with Ken, but with others for 6 months to get an appointment and it didn't happen. From the beginning this time, Ken was a delightfully professional person to deal with. He was concise, knew what he was doing and treated me with upmost respect. When he called about the additional work needed, he was clear about the things necessary to be done. He had prices. although somewhat too high, and discussed why each thing was needed. We talked about price and came to an agreement, which was still high but fair. The work was done, I was provided with a car to use while the work was done. It was completed and it seems the work is just fine. My car was detailed and looks like new. Ken is to be commended for his patience, his attidude, his professionalism and his understanding. I will ask for Ken when I have to have my car serviced again. Thank Ken for me. Jim Hudson More

Traded in my car I loved the fact that you called me to let me know about the special on the 2017 Malibu. If it wasn't for that I wouldn't have known to trade in my so I loved the fact that you called me to let me know about the special on the 2017 Malibu. If it wasn't for that I wouldn't have known to trade in my sonic. Thanks Milo! More

Camaro Dead Battery Battery died after two years. Warranty service was great and fast. Wasn’t in a position to schedule an appointment. Dropped in and was taken care o Battery died after two years. Warranty service was great and fast. Wasn’t in a position to schedule an appointment. Dropped in and was taken care of timely. More

Great service advisor My service advisor is Ken. He is the best service advisors I have ever had at any dealership I have had work done at. He always goes or of his way t My service advisor is Ken. He is the best service advisors I have ever had at any dealership I have had work done at. He always goes or of his way to make sure my vehicle is completed in a timely manner and that I am completely satisfied. Thanks Ken.... More

Disappointed I came to you to have my vehicle serviced, oil change, brake flush and transmission flush. I always check to make sure my vehicle was serviced correct I came to you to have my vehicle serviced, oil change, brake flush and transmission flush. I always check to make sure my vehicle was serviced correctly before leaving the service center! Upon my personal inspection the engine oil was over filled and the break fluid was never flush, but instead added brake fluid to make it look like it was done. Then charged me for It. The service department did a very poor job and lost my trust. I have 3 Chevy Vehicals I take to you guys and I will no longer be useing you to service my vehicals. I did bring this up to the service department and this was corrected. They respected me and fixed the issues. Needless to say but I’m still disappointed because it’s not my job to check to make sure my vehicals are serviced correctly that’s why I take it to You. I wounded how many people have been screwed by your service department and don’t even know it! More

Was in for the mission system/tires I do appreciate Henry Smith professionalism and courtesy and work ethic. I would recommend him every time I need any service done to friends and fami I do appreciate Henry Smith professionalism and courtesy and work ethic. I would recommend him every time I need any service done to friends and family. More

Great Service Henry is terrific ! Always gets us in for appointments and explains the process and what they did .. always so friendly and professional, we always re Henry is terrific ! Always gets us in for appointments and explains the process and what they did .. always so friendly and professional, we always recommend him to friends More

Just amazing!!! Robert was so helpful and very knowledgeable will be coming back. Will also be referring others to see your dealership. Just love that you have such a Robert was so helpful and very knowledgeable will be coming back. Will also be referring others to see your dealership. Just love that you have such an awesome workforce. More

Great customer service. Rick, Josh, Nathan along with everyone I had contact with are a great asset to Sands. Everyone gave and showed great customer service. Thank you Rick, Josh, Nathan along with everyone I had contact with are a great asset to Sands. Everyone gave and showed great customer service. Thank you More

Prompt and excellent service I am always treated with such appreciation and they are prompt and provide excellent service. Jake is wonderful. I would recommend this dealership to I am always treated with such appreciation and they are prompt and provide excellent service. Jake is wonderful. I would recommend this dealership to all of my friends and family. More