Sands Chevrolet - Surprise

Consistently exceeds expectation Bryan has been my go to Service Adviser at Sands Chevrolet for the past couple years. I have had multiple interactions with him and his Supervisor, S Bryan has been my go to Service Adviser at Sands Chevrolet for the past couple years. I have had multiple interactions with him and his Supervisor, Steve, with consistent results. I would highly recommend this team to anybody with service needs at the dealership without hesitation. More

Very good. Professional m My agent was knowledgeable and Pro Fessional she also made me aware of ways that I could save money and still get the proper service I will ask for My agent was knowledgeable and Pro Fessional she also made me aware of ways that I could save money and still get the proper service I will ask for her again she has my complete confidence More

Stereotypical Sleazy Experience I'm 50 yrs old, purchased approx 14 cars from dealerships in my lifetime, good credit. That said, I felt like I was at a sub prime used auto dealer th I'm 50 yrs old, purchased approx 14 cars from dealerships in my lifetime, good credit. That said, I felt like I was at a sub prime used auto dealer that's a "buy here, pay here" kind of place. Every time I went in, I was told a different story about the car I was looking for. Once I agreed on the car I bought and ran numbers with my sales guy, and agreed with him, sales manager came to me with a completely new set of higher numbers. After back and forth with him, he acted like he did me a favor in agreeing with what I already agreed to. Post purchase communication is horrible. Had to come back because they couldn't get me the interest rate they thought. Of course couldn't tell me that over the phone. Had to play cat and mouse when asking why they needed me to come back in and sign new docs. "They have a couple options for me". Those were more money down and/or higher payment. I told hem I'd like to get my car back and leave them with the car I purchased. All of a sudden, it was like a miracle. They were able to lower the price of the car a little more and buy down the interest rate so that my payment didn't change. Why not do that to begin with?? Overall experience just wasn't good. Sales guy couldn't remember my name. His boss seemed like an ego kind of guy. Just not a good experience. I really wanted to support a local dealership as I live in the area. Wouldn't do it again. Wouldn't recommend anyone else either. More

Warranty Simple Warranty fix turned into me calling GM on s Saturday because your Service Manager refused! Spent a hour talking to clueless people on the phone Simple Warranty fix turned into me calling GM on s Saturday because your Service Manager refused! Spent a hour talking to clueless people on the phone just to have Steve call and say I fixed it.. come get it!!! Really???? Poor customer service!! More

1st car purchase and most likely not our last! We visited Sands Chevrolet originally on a Friday evening around 7:45 pm, not realizing that they closed at 8:00 pm. The sales person, Eric Steffes, We visited Sands Chevrolet originally on a Friday evening around 7:45 pm, not realizing that they closed at 8:00 pm. The sales person, Eric Steffes, and finance manager were fantastic from the start! They didn't even hint that they were closing or needed to leave. Once we realized the closing time and shared with both that we were just wanting to get basic information on a vehicle they were still extremely helpful, although quite convincing to return the following morning. We did shop around to a few other dealerships as we hadn't decided 100% which vehicle we wanted. But we returned. Once we spoke to Eric a little more we were convinced that the Colorado Z71 we were considering was the best match for our needs. We have bought quite a few vehicles over the years and can safely and confidently say that without a doubt this dealership, Eric and all the individuals we dealt with made the whole process very fun and we were so very glad that we stopped in on that Friday night RIGHT before closing time! Definitely would recommend Sands in Surprise, Eric and his great team! A very enthusiastic A+++ for customer service, friendliness, prices and just overall experience! More

oil chang Online you can make an appointment up to 5:00 pm, but service closes at 5. I made an appointment for 4:30 pm and showed up about 4:10. My car was ta Online you can make an appointment up to 5:00 pm, but service closes at 5. I made an appointment for 4:30 pm and showed up about 4:10. My car was take immediately and returned in about an hour. I usually get a wash and a vacuum with service but, this time I only got a wash. I was told there isn't enough time to vacuum. More

Best service from the service provider ever. Took care of my auto and arranged for me to be driven home to wait for the service. As I just had surgery the past week, Jean wanted to make sure I w Took care of my auto and arranged for me to be driven home to wait for the service. As I just had surgery the past week, Jean wanted to make sure I was comfortable. The best ever! More

Best service and the best service advisor I've ever dealt wi I've had the best experience working with Ken (service advisor). He makes me comfortable and confident taking my car to Sands. I would highly recommen I've had the best experience working with Ken (service advisor). He makes me comfortable and confident taking my car to Sands. I would highly recommend Sands Chevy and Ken to everyone I know. He cares about his customers and it shows. I will always go back to Sands just because of his service and compassion. More

Service Justin was very proffesional and his communication as a Service Advisor was incredible. We will refer friends to Sands. Thanks for the great service. Justin was very proffesional and his communication as a Service Advisor was incredible. We will refer friends to Sands. Thanks for the great service. Tom and Jennifer More

Used online coupon Asked for car wash with window cleaning and vacuuming after oil change. Car was still dirty inside and out. Did not look vacuumed and windows weren' Asked for car wash with window cleaning and vacuuming after oil change. Car was still dirty inside and out. Did not look vacuumed and windows weren't cleaned. More