Sands Chevrolet - Surprise

Ken is GREAT! I used to see Matt as my service advisor, but he left. I called in for service and happened to speak with Ken. Both times since then, Ken has been gre I used to see Matt as my service advisor, but he left. I called in for service and happened to speak with Ken. Both times since then, Ken has been great. He is helpful, informs me of what my vehicle requires and, this last time, gave me a heads up that my tires are going to need to be replaced soon. Gives me time to put some extra money away so I can get a new set next time I go in. More

Warranty Co. REJECTED Sands Chevrolet The AC had stopped working in my truck. I contacted Sands and they were able to get me in immediately. My warranty company would not authorize the us The AC had stopped working in my truck. I contacted Sands and they were able to get me in immediately. My warranty company would not authorize the use of Sands for my repairs and told me that that they had a large and serious strike against them in the case of another customer whose warranty was seriously overcharged with highly questionable repairs. I picked up my vehicle and paid them $115 for the diagnosis of "failed compressor." I took my vehicle to Autonation where they determined the compressor had not failed and made the correct repairs. I contacted Sands' Service Manager Steve Bullock and told him that under the circumstances I felt I was owed the $115 as their assessment was incorrect. I provided the copies of service performed by email, Twice, and even forwarded the email from Autonation. Mr. Bullock told me he was out of town until the 22nd of July and would get back to me. It is now the 29th. I will proceed with reviewing this dealership on line. Apparently my warranty company was very accurate about them and I am very glad they were looking out for me. More

Oil change I had noon appt. dropped off early due to needing a ride. I requested only needed oil change due to a recent emergency expenditure I explained that wa I had noon appt. dropped off early due to needing a ride. I requested only needed oil change due to a recent emergency expenditure I explained that was all I could afford. Received call trying to sell me more stuff, just another $350 in expenses.... that can wait till next oil change, with exception of alignment which will be done where I just had tires installed. At 3:00 (3 hour oil change) I was told it was ready, went to pick up truck and found it had not been washed (I thought that always happened?) but maybe because I didn't spend the extra? I wish the mechanic or lot person would put the mirror and seat back or NOT change it. More

Excellant Salesmenship I went to sands chevrolet to look at new Silverados because I have a 2011 which I love but I have a lot of miles on it ,Which I bought at sands in 20 I went to sands chevrolet to look at new Silverados because I have a 2011 which I love but I have a lot of miles on it ,Which I bought at sands in 2016 So they offer Me a good deal and i bought a 2017 at More

Transmission replacement First I just want to say thanks to Justin Gary and staff, they where very professional and courteous. They where very quick on completing my replaceme First I just want to say thanks to Justin Gary and staff, they where very professional and courteous. They where very quick on completing my replacement of a new transmission and replacing coolant fluid and replacing differential fluid. So thanks Sands Chevrolet of Surprise, Arizona... sincerely Daniel B. Smith More

Scheduled Service Went to get scheduled service completed. They found out that my vehicle was out of alignment. I was aware of it, just forgot to tell them. These guys Went to get scheduled service completed. They found out that my vehicle was out of alignment. I was aware of it, just forgot to tell them. These guys saved me so much, than I would have been spending later. More

Air conditioner Jean is always helpful and friendly! Always gets me in for service as soon as I need it. Thanks to Jean's quick turnover time I am riding around in a Jean is always helpful and friendly! Always gets me in for service as soon as I need it. Thanks to Jean's quick turnover time I am riding around in a cool truck! More

Freindly good environment Went in to buy a used car everyone was very friendly. They had me in and out faster than in n out. They worked with me really well had no credit and s Went in to buy a used car everyone was very friendly. They had me in and out faster than in n out. They worked with me really well had no credit and still got in a car. More

Service Karo was very attenitive to my needs with getting my car serviced. I was there to get my 3000 mile oil change was needed before I drove back to Flo Karo was very attenitive to my needs with getting my car serviced. I was there to get my 3000 mile oil change was needed before I drove back to Florida from Arizona More

Vehicle Service I'm new to Arizona and when I came in to have my car serviced, I was greeted and welcomed. Oil Change and tire rotations took little over an hour. My I'm new to Arizona and when I came in to have my car serviced, I was greeted and welcomed. Oil Change and tire rotations took little over an hour. My only advice is to have the technicians put a paper mat in the floorboard. I had oil footprints and oil dripping down the side of the door and on the floor mat. More