Sands Chevrolet - Surprise - Service Center

Henry in the service department is the very best!! Henry is great, he is the best in customer service!! The service Director Derick is dishonest as is the sales department. I won't buy a another new ca Henry is great, he is the best in customer service!! The service Director Derick is dishonest as is the sales department. I won't buy a another new car at Sands again! I did not even want to buy a new car but was forced to as the service Dept and Chevrolet could not fix the AC in my crazy beautiful 2015 Z28 Camaro, Derick said he could do a buy back with Chevrolet since they can't fix the AC and for me to come meet him and he would set me up with the sales Dept to pick out a new Camaro that has AC that works and I would get $7,600 from Chevrolet to buy a new Camaro. I went to the dealership, Derick was not there and the sales department said I had to talk with Derick as they could not do anything. I bought a new ZL1 Camaro Paid top dollar for it and followed up on the issue wth Derick, I called him left a message and he never called me back. When I asked the sales Dept about next steps in getting the $7,600, they said they talked with Derick and as I already bought a car it was too late. I never got my $7,600. Thats rude and dishonest!! Same on Sands Chevrolet!! More

People friendly I like the part where I'm being informed of the things need to be done for my car, to keep it well maintained and in good condition I like the part where I'm being informed of the things need to be done for my car, to keep it well maintained and in good condition More

My service advisor Henry is very easy to work with if he wasn't there i would go back. Love he is respectful. Listens and gets the job done. Henry is very easy to work with if he wasn't there i would go back. Love he is respectful. Listens and gets the job done. More

Job well done. The analysis was thorough and explained well. Cost was just within what was estimated However, it was about 10% more than hoped for. All service per The analysis was thorough and explained well. Cost was just within what was estimated However, it was about 10% more than hoped for. All service personnel were professional and courteous. More

Great service and turn time. Excellent care all around. Always so easy to bring my car in when I have and issue. Will reccomend to all and turn time. Excellent care all around. Always so easy to bring my car in when I have and issue. Will reccomend to all More

Excellent And Fast Customer Care This was a great experience! I need a ride back to work and they had an Uber their within minutes to get me back to work. They even had an Uber pick m This was a great experience! I need a ride back to work and they had an Uber their within minutes to get me back to work. They even had an Uber pick me up at work to bring me back to the dealership and gave me a loaner vehicle because they needed my car overnight. I was also able to schedule an appointment the very next day. Henry was my service contact and he did awesome taking care of everything! Well done Sands!! More

Awesome Service Ken has been a reliable and awesome service rep since buying our Chevrolet vehicles at Sands. He is always responsive and informative with vehicle se Ken has been a reliable and awesome service rep since buying our Chevrolet vehicles at Sands. He is always responsive and informative with vehicle service and works hard to get us an awesome experience during servicing. More

Waited 3 hrs for oil change There for my oil change appointment at 9 didnt leave until 1230. Was sitting in the waiting room the entire time 3 hrs later I finally went to check i There for my oil change appointment at 9 didnt leave until 1230. Was sitting in the waiting room the entire time 3 hrs later I finally went to check in on my truck and had been finished since 1030. I was told that I couldn’t be found which seemed a bit ridiculous due to the fact I was sitting right in front of the tv and I did tell them I was waiting there for my truck. I wasn’t called on my phone or over the speaker. Pretty disappointed More

Fixed repair quick! Jake in the service dept. was awesome. He took my call and gave me the info I needed to have my car towed in. Once I conveyed my situation he was dili Jake in the service dept. was awesome. He took my call and gave me the info I needed to have my car towed in. Once I conveyed my situation he was diligent to have my car ready by the end of the day. Picked it up repaired and a wash on the house. I was more than impressed and pleased. More

Quick visit to pick up my car Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is th Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is the place to have service done. More