Sands Chrysler Jeep Dodge RAM

I scheduled my appointment for Saturday November 8th at 7:45. I decided to drop the truck off the night before so I didn’t have to wake up early and take it there. Saturday came and they called me early ju 7:45. I decided to drop the truck off the night before so I didn’t have to wake up early and take it there. Saturday came and they called me early just to confirm my appointment and the work to be done. By 2 o’clock I had not received a call and it being done. I reached out to check on the status of my vehicle. They said that it would be done by 3. They close at 3. They said to arrive around 2:45. 2:45 I get a phone call stating that they can’t find my registration. I should have made sure all the paperwork was in order when dropping the vehicle off (my fault). However it is 2:45 and they close in 15 minutes. The vehicle has been there all day and they realized that the registration was not in the vehicle 15 minutes before they closed. I was not able to provide the registration by the end of the day and I had to wait until Monday to give them the registration and wait for my vehicle to be done. I had to tell my boss that I would be late for work. When I arrived Monday I was informed that it would only take about 15-20minutes. 45 minutes later my vehicle was finally done and I could go to work. I have been taking my vehicles there for a few years but after this experience I will be looking elsewhere next year. More

Great experience. No issues. Speedy service and fine explanation of recommended repairs. Convenient location. Thanks. No issues. Speedy service and fine explanation of recommended repairs. Convenient location. Thanks. More

Dealing with a leak on back gladiator window - they found source of leak and ordered part within hour. Covered under warranty. Excellent service from when you pull in to when you leave. source of leak and ordered part within hour. Covered under warranty. Excellent service from when you pull in to when you leave. More

It’s was a great experience. Anthony is very knowledgeable and customer focused. Both Anthony and Rob wanted to get me the best deal possible. I highly recommend this dealersh Anthony is very knowledgeable and customer focused. Both Anthony and Rob wanted to get me the best deal possible. I highly recommend this dealership. More

The dealership waiting area is very clean. The workmanship is excellent. everyone is pleasant to work with. The workmanship is excellent. everyone is pleasant to work with. More

Good service visit . . first oil change and tire rotation .. and first two are free via Jeep Loyalty program . first oil change and tire rotation .. and first two are free via Jeep Loyalty program More

Had a car we wanted to look at. Came to look at it and wanted to buy. Super easy process and Dustin and Amy were great. Would buy another car from Sands! Came to look at it and wanted to buy. Super easy process and Dustin and Amy were great. Would buy another car from Sands! More

Unprofessional service department: poor communication, no empathy, delays, dismissive management, and disregard for customers’ time. empathy, delays, dismissive management, and disregard for customers’ time. More

Every time I bring my truck to this RAM dealer, the service is never completed the first time. I always have to call to check on the job, and the truck ends up staying there much longer than they promi service is never completed the first time. I always have to call to check on the job, and the truck ends up staying there much longer than they promised. Most times, I have to bring it back two or three times for the same issue, or a new problem shows up right after they worked on it. It’s very frustrating and inconvenient. They really need to improve their service quality and communication. More