Sands Chrysler Jeep Dodge RAM

Sands Chrysler Jeep Dodge RAM responded

Thank you so much for the kind words! We’re so glad to hear you’ve had such a positive experience with our service department. We always strive to provide trustworthy service and make sure everything is taken care of properly. Your feedback means a lot, and we truly appreciate your continued trust in us. If there's ever anything we can do to make your experience even better, don't hesitate to let us know. We’re here to help! Best regards, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Thank you for the awesome review! We’re glad to hear your alignment service was quick and smooth—and even more thrilled to know that Amy made such a positive impact. She’s a true rockstar, and we’re lucky to have her on the team. Thank you, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Thank you for the awesome review! We’re glad to hear your alignment service was quick and smooth—and even more thrilled to know that Amy made such a positive impact. She’s a true rockstar, and we’re lucky to have her on the team. Thank you, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Hi Val, Thank you so much for the kind words! We're thrilled to hear you had a great experience with us and that your Jeep Compass received the care it deserves. Our team takes pride in delivering friendly and professional service, and it means a lot to know it made a difference. We truly appreciate you choosing Sands and look forward to seeing you again down the road! Sincerely, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Thank you for your kind words. We will let the service staff know how helpful and informative they have been, See you at your next service. Thank you Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Hi Jim, Thank you for your kind words. We are happy that you are enjoying your ram and that the service has been great! Thank you for your business. Sincerely, Dave LaBar Genereal Manager

Sands Chrysler Jeep Dodge RAM responded

HI Brian, First off, thank you for taking the time to share such a detailed and honest review. We truly appreciate your patience throughout this drawn-out process and are glad to hear the vehicle is finally back in proper working order. We completely understand your frustration—especially with your background as a BMW technician. You know firsthand how critical it is to get things right the first time, and unfortunately, that didn’t happen here. Between the delays with loaner availability, the miscommunication on part orders, and the extended timeline for resolution, we missed the mark. For that, we sincerely apologize. Kenneth will be glad to hear your kind words. He works hard to keep our customers informed and supported, and we recognize that the overall experience should reflect that same level of care throughout every department. Your feedback is a strong reminder of the importance of communication, coordination, and follow-through—and it’s something we’re actively working on improving. We’re grateful you stuck with us through the process, and we hope that when next winter rolls around, the repair proves solid and lasting. If there’s anything further we can do to support you, please don’t hesitate to reach out directly. We’re here to make things right and keep your trust. Thank you, Dave Labar General Manager

tmviper97 responded

Good afternoon Dave Labar, I appreciate the response, the visits were in general perfect and after talking to others with American products found that not all manufactures have loaners or other forms of transport for their clients. I was not surprised on the first visit to have "nothing found" as a response due to the vehicle having recent vandalism in September. My wife and I had taken a road trip to South Carolina and had made an overnight stay in North Carolina to split up the driving time with our 1.5 year old son. The next morning found the right rear door glass was smashed and nothing else taken and we were 1 out of 15 or 20 cars that night, all from out of state. So I had told this to Kenneth so that there would not be an issue when opening up the door assembly and finding an issue from the dealer in South Carolina that had replaced the window. I was hoping that a general inspection would have been done and then to replace a part if no workmanship error had been done from the dealer in South Carolina. So in that aspect I get it. But what I was struggling to understand was the mileage discrepancy on the invoice, saying the truck had 25,000 miles on it when it had 14,800 or so miles. I had to keep reminding on the mileage error for some reason. And the warning on the dash when I had picked up the vehicle after the first visit, almost as if a simple road test around the grounds to ensure that all was well. In general Sands Chrysler/Jeep/Dodge/Ram is still my choice for when I need assistance for the truck. Thank you for your time, Brian.

Sands Chrysler Jeep Dodge RAM responded

Wow! Thank you for your kind words. We are so happy you find the staff friendly and knowledgeable and that you don't feel forced into anything. We look forward to servicing your vehicle in the future! Thank you, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Thank you so much for your kind words and for sharing a bit of your story with us. Coming from a family with deep roots in the Chrysler/Plymouth world, your praise means even more. We’re honored that you choose to travel from New Hope to work with our team—it speaks volumes, and we don’t take that trust lightly. We’ll be sure to pass your kind words along to Amy as well—she truly is a standout! Thank you again for your continued support. We look forward to taking care of you for years to come! Thank you, Dave LaBar General Manager

Sands Chrysler Jeep Dodge RAM responded

Ell, Thank you for being a loyal customer for the past 5 years—it truly means a lot to us! We’re so happy to hear that your experience with our service team has consistently been amazing. It's great to know you value the communication throughout the day and the transparency we aim to provide. We’ll be sure to share your kind words with Amy and the entire service team—they’ll be thrilled to hear it. Thanks again for your continued trust and support! Thank you, Dave LaBar General Manager